Got a problem with your John Lewis Broadband service? Need to get in touch with John Lewis customer support for help? You'll find all the information you need here.
John Lewis Broadband help and troubleshooting
Whether you have a question about a bill or you’re experiencing slow service, it’s important to contact your broadband provider so they can put things right.
However, it can sometimes be difficult to find out where and how to get the support you need.
In this guide, you’ll find information on how to get assistance from John Lewis Broadband, as well as useful links to its customer support webpages.
John Lewis Broadband help number
For customer service and technical support, call 0800 022 3300 for free. Lines are open 24/7, every day (except for bank holidays if you’re asking about customer service).
Keep your username and password at hand, as it’ll help speed up the process.
John Lewis Broadband help online
If you have some general queries about broadband, check out John Lewis’ Help and Support page.
There’s plenty of articles and step-by-step guides you can follow – for example, how to set up your router or troubleshoot certain problems.
John Lewis Broadband help online chat
John Lewis doesn’t have a live web chat service – if you want to get in touch with someone directly, you’ll need to give them a call.
John Lewis Broadband sales number
For sales enquiries, call 0800 022 3300. Lines are open 8am-8pm Monday to Friday, 9am-7pm on Saturday and 9am-8pm on Sunday.
John Lewis Broadband billing number
The best way to manage and pay your bills is through your online account. But if you want to speak to someone about billing, call 0800 022 3300.
John Lewis Broadband down? What to do
If you’re experiencing trouble with your internet connection, don’t panic. It may be the case that John Lewis Broadband has temporarily gone down.
First, check the Service Status page to see if there are any ongoing issues or maintenance work affecting your service.
If it doesn’t indicate any problems in your area, use the Broadband troubleshooter to identify and fix the fault. You’ll need to log into your account to do so.
Finally, if the online help hasn’t been successful, you can call customer support on 0800 022 3300.
John Lewis Broadband complaints
If you’re unhappy with your John Lewis Broadband experience, you can complain by writing or calling.
How to report a John Lewis Broadband complaint the right way
John Lewis encourages customers to make any complaints in writing – you can do this online by logging into your account.
If you wish to send a complaint by post, the address and details can be found on the website.
Otherwise, you can call 0800 022 3300 for general customer service.
You should keep a record of all your calls and correspondence – for example, note down when a message was sent and what was said.
Didn’t get your problem resolved?
Sometimes complaints aren’t always resolved and your broadband may not get fixed. In this case, you can take your complaint to the communications ombudsman.
It can handle any issues with billing, customer service and service quality.
Time to change provider?
If you’re thinking of changing provider, bear in mind that you may have to pay a big fee to cancel your contract early, unless there are sufficient grounds to do so without penalty. If you are near the end of your deal, you can take a look at some alternative providers.
Visit our broadband reviews page to compare providers and deals and see what’s available in your area.