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NOW Broadband help and problems

Got a problem with your NOW Broadband service? Need to get in touch with NOW customer support for help? You'll find all the information you need here.

NOW Broadband help and troubleshooting

Whether you have a question about a bill or you’re experiencing slow service, it’s important to contact your broadband provider so they can help put things right.

However, it can sometimes be difficult to find out where and how to get the support you need.

In this guide, you’ll find information on how to get assistance from NOW Broadband, as well as useful links to its customer support webpages.

NOW Broadband help number

For general customer support, you can call NOW on 03303 323 050. Lines are open 8am to 8pm, every day of the week.

For more specific problems, you’re usually encouraged to first narrow down your issue on its online help portal. You’ll be prompted to sign into your online account to see the relevant number to call.

NOW Broadband help online

For general help and troubleshooting, NOW has some pretty comprehensive online articles and FAQ pages on its website. It recommends using online articles as the first – and quickest – way to solve any issues.

There’s also the online help portal, where you can get support for more specific problems. You’ll usually be asked to sign into your account to provide more information.

If you can’t find help through its online services, you’ll be directed to NOW’s phone service, where you can speak with an advisor.

NOW Broadband help online chat

For NOW Broadband customers, there isn’t a live chat function on the website. If you want to speak with someone directly, you’ll need to get in touch by phone.

Although there’s no web chat or email function, there is the NOW community. It’s a 24/7 online forum where you can ask questions and find answers to common problems from fellow NOW customers.

NOW Broadband sales number

If you’re a new customer and you want to buy NOW Broadband, call its general contact number on 03303 323 050.

NOW Broadband billing number

You can check your bill history and any upcoming payments, as well as pay your bill, by signing into your online account.

If you need more support, you can speak to a NOW advisor on the phone. Simply signing into your account will give you access to the relevant helpline number.

NOW Broadband down? What to do

If you’re experiencing trouble with your internet connection, don’t panic. It may be that NOW Broadband has temporarily gone down.

Before getting in touch, NOW recommends you to check your line first. You can do this by signing into your account. If there are any faults with your line, you’ll be put through to an advisor.

If the online technical checks don’t pick up any problems, you can take a look at its articles and FAQs for help with troubleshooting and fixing your issue. Visit its website for more information.

NOW Broadband complaints

If you’re unhappy with your NOW Broadband experience, you can complain by post, phone or online web form.

Visit its website for information about contact details when making a complaint.

How to report a NOW Broadband complaint the right way

NOW recommends getting in touch by phone as the best way to make a complaint, as an advisor can help fix your problem at the same time as registering your complaint. You can call them directly on 0800 759 1213.

Alternatively, you can make a complaint by signing into your account and completing a web form. NOW says it aims to reply within 24 hours.

And if you don’t mind waiting a little longer, you can also send them a written complaint in the post.

You should keep a record of all your calls and any correspondence – for example, note down when a call was made and what was said.

Didn’t get your problem resolved?

Sometimes complaints aren’t always resolved and your broadband may not get fixed. In this case, you can take your complaint to the communications ombudsman.

It can handle any issues with billing, customer service and service quality.

Time to change provider?

If you’re thinking of changing provider, bear in mind that you may have to pay a big fee to cancel your contract early, unless there are sufficient grounds to do so without penalty. If you are near the end of your deal, you can take a look at some alternative providers.

Visit our broadband reviews page to compare providers and deals and see what’s available in your area.

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