If you’re in the South of England and in the market for lightning-fast fibre broadband, look to Trooli.
It’s a local, Kent-based independent provider, dedicated to connecting the home counties to lickety-split gigabit internet.
Those lucky enough to be in an area on its network have access to FTTP broadband – that’s fibre-to-the-premises, meaning the line is fibre optic all the way from the exchange to your home. It’s reliable, low on lag, and won’t slow down just because your neighbours are downloading things.
Our best Trooli deals
*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.
What are Trooli’s packages, bundles, and broadband speeds?
Trooli offers three main packages for residential broadband:
- 300Mbps average download speed (with 100Mbps upload speeds)
- 500Mbps downloads (200Mbps uploads)
- 900Mbps downloads (900Mbps uploads)
That’s amazingly fast – bear in mind that ‘standard’ fibre broadband in most areas only reaches around 70Mbps. Trooli’s speeds are on par with those on BT’s G.fast network, Virgin Media’s top-end packages, and other indie FTTP providers such as Hyperoptic.
Upload speeds are also impressively fast too – an essential feature for good quality video calls, or hosting streams or servers.
All come with truly unlimited downloads, with no usage cap or traffic control whatsoever, and are on 18-month contracts.
You’ll also get a free router, a Trooli Premium Hub 2. Be aware that you won’t be able to use your own router, only Trooli’s – but luckily the Hub 2 is a decent bit of tech, with dual-band, next-generation Wi-Fi 6 standards.
Trooli also offers business broadband.
What Trooli call packages are available?
With Trooli, a phone line is completely optional. You’re free to get broadband without a landline if you prefer.
But if you want a home phone service, you have three options:
- Line only, with pay-as-you-go calls (though this can get quite expensive)
- Unlimited weekend and evening calls
- Unlimited anytime calls
Unlimited calls include UK landline numbers, but not mobiles.
You can also sign up to a range of calling features – including call diversion, three-way calling, ring back, reminder call, and more. They’re each taken out on an individual subscription, however, meaning the cost can get quite high if you need a lot of them.
Can I get Trooli broadband deals in my area?
Right now, Trooli has only rolled its network out to select towns and areas in the south of England. You’ll find it in parts of Berkshire, Buckinghamshire, East Anglia, East Sussex, Hampshire, and Kent.
It covers more than 170,000 premises at the time of writing (March 2022), with aims to connect a minimum of 1 million by the end of 2024.
To find out if that currently includes your home, check your postcode here. If you can get Trooli, we’ll show you all the available packages – and if not, we’ll show you everything else available instead.
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Trooli broadband deals for existing customers
If you’ve already had Trooli installed at your property, it’s incredibly easy to get it set back up again. And you’ll get to skip the installation fees, too.
Check with Trooli to see if there are any deals for existing customers when you’re renewing your plan.
Trooli broadband setup
Setting up Trooli broadband is a little more complicated than most broadband providers. A Trooli engineer will need to come to your home to connect the cables from the street to your property.
They’ll install a small box on your internal wall to feed the cable into, and then run that cable from the box, through the wall, and into your home to wherever you want to keep your router.
It’ll likely involve some drilling, but everything will be kept as close to the old copper Openreach equipment as possible.
Although it’s a slightly more involved installation than with other broadband, most customers report it being quick, easy, and painless.
Do be aware that installation comes with additional charges, which can climb if extra work is needed (e.g. if a particularly large amount of cabling is required).
Trooli broadband customer service
One boon of Trooli is its locally based customer service team, located in Kent itself.
Because Trooli is only a small provider, Ofcom doesn’t include it in its customer service reports – so it’s difficult to judge how it compares to other providers.
However, customers do report satisfaction with Trooli customer service on the whole when they’ve needed it.
What’s good about Trooli broadband?
- Ultrafast speeds up to 900Mbps
- Symmetrical upload/download speeds on the fastest package
- Locally based customer service team
- FTTP (fibre-to-the-premises), meaning a reliable line and fast speeds
- Available with or without a landline
What’s bad about Trooli broadband?
- Limited availability – you’ll only find it in a few southern English towns
- Extra fees, including installation fees, are costly
- Installation is more complicated than with most providers
- Not many options for home phone
Compare Trooli against other broadband providers
See how Trooli’s broadband deals compare against other providers by typing in your postcode. You’ll see everything available to you, and be able to compare speeds, costs, contract lengths, and more.