Who we are and what we do
We're on a mission to save you money
We work with our partners in home services, lifestyle, money and insurance to find you deals that you can compare on:
We try to make it as quick and easy as possible for you to save money on your household bills and get the right deal for you.
We’ve built quote comparison tools for a lot of our products so you can compare personalised quotes and find a great deal that suits you
You can filter and sort your quote results by price, features, provider and likelihood of approval – where this applies – on most of our channels to make comparing easier
Our Eligibility Checker tool shows you credit cards and loans you’re most likely to be accepted for, so you can avoid applying for those that might reject you and leave a mark on your credit report
We give you the information you need to help you choose the right product for you, and we have tips and more information to help you compare the quotes and providers you see in the listings
We’re dedicated to helping you save money and get your finances in good shape, so it will always be free for you to compare deals with us.
We get paid by the companies we work with, but the payment we get will never make any difference to how much you pay for your home services, lifestyle, money or insurance product or service.
We get paid in different ways, depending on the type of product or service you buy through us.
For some services, the companies we work with pay us a flat, fixed fee when you buy something through us. The amount we get paid is the same, regardless of how much you pay as a customer, and our fee has no bearing on the price you pay.
For some services, the companies you choose to buy from will pay us a commission fee.
With commission products we get paid a fee which may be a percentage of:
We normally receive the commission as a one-off payment in the first year after you buy, regardless of how long the insurance policy or loan is for.
The amount of commission we get from the provider never has any effect on what you pay, or the way we show you your options on results pages.
For some services, we get paid a flat, fixed fee when you click through from our site to buy your insurance policy from an insurer.
Any commercial agreement we have in place with a provider won’t affect how we compare or rank your quotes*. We will always try to display them in a way that helps you get the best deal. This is why we’ve built filters and sorting functions into quote results listings where we can. Please note. We occasionally agree commercial arrangements with providers to advertise their products on site, but these will be clearly identifiable as adverts and won't affect the ranking of results.
* For broadband and mobile the top line of results in some instances will be a promoted deal which will be clearly identifiable as such.
Our goal is to search deals from as wide a range of companies as possible so that you can choose the deal that suits you - but not every company can be included in our service.
This is because some companies don’t want their products included on comparison sites, and some decide that they would rather not pay a fee.
There are also a few smaller providers who can struggle to cope with the volume of customers that can find their products if they appear on MoneySuperMarket.
Your personal information’s safety and security is very important to us, and we do everything we can to make sure you feel confident that your details will be kept secure when you use our site.
We use HTTPS protection on our site to encrypt your personal information and turn it into an unreadable code, and to help keep it secure as it’s sent from your computer or device to our website. When you enter a HTTPS protected area, a small padlock or key will be displayed at the bottom of the screen.
The main reason we process your personal data is to provide you with personalised comparison quotes that will help to save you money. For certain purposes – for example, to show you a list of quotes to compare – we may share your personal information with some other third parties when needed. These third parties would include our partners, service providers or our channel operators who design, run and maintain some of our channels.
You can find more details about how we use your personal data in our privacy policy.
You can unsubscribe from our emails by logging into your MoneySuperMarket account and de-selecting emails – and any other form of communication you want to stop – in your MoneySuperMarket profile settings.
If you receive an email with an unsubscribe link at the bottom, you can click this to stop receiving these emails from us. If there is no unsubscribe link, this is because you have requested it as part of a service, such as a car insurance quote. You do not need to unsubscribe from this, as it is a summary of the quotes you recently ran, and you will receive no further communications on that enquiry.
Our customer service and data request teams can also help you with any questions you have about your personal data or if you would like to exercise your individual data rights.
If you think you’ve been targeted by fraudsters, stop all communication and report it to Action Fraud on 0300 123 2040 or at Actionfraud.police.uk.
If you think someone is impersonating MoneySuperMarket, then please contact our customer services team.
For more information on the types of scams we’ve been seeing, please read our article to stay safe.
If you need more help or want to contact us, our help centre has all the information you need.
If you haven’t found the answer to your question on how we work, or you’d like to get in touch about something else, you can email our customer services team. If you’d like to get in touch about how we use your personal data you can contact us at datarequest@moneysupermarket.com.
You can also call the MoneySuperMarket customer services team on 0333 123 1983 if you’re in the UK, or call (0)1244 976 301 if you’re outside the UK. Our phone line is available Monday to Friday from 9am to 5.30pm.
And if you’d prefer to write to us, you can send a letter to our Chester office:
Customer Services Team
Moneysupermarket House
St David's Park
Ewloe
Chester
CH5 3UZ
We will always do our best to make sure your MoneySuperMarket experience is as quick and easy as it can be, but if you are unhappy with our service then our Customer Services Team are here for you. We will aim to send you a formal acknowledgment of your complaint within 48 hours, and our team will work to resolve the problem as soon as possible. We’ll then send you what we call a “final response” once we’ve had a chance to look into the issue further.
Whether or not you will be able to refer your case to an external organisation will depend on the type of complaint.
If you are unhappy with any product or service you’ve received from a third party or have any complaint regarding any third party, you will need to address your complaint directly to that third party. If you need their contact details then our Customer Services Team will be happy to help you.
MoneySuperMarket Limited is part of the Moneysupermarket Group, and the Group is made up of the three following businesses.
MoneySuperMarket: helping you save money on your household bills
TravelSuperMarket: helping you get away without paying a penny too much
MoneySavingExpert.com: finding you deals, saving you costs and campaigning for financial justice
The Group websites are owned and operated by the Moneysupermarket Group, but MoneySavingExpert.com has its own Privacy Policy and Terms of Use.
How does MoneySuperMarket work with MoneySavingExpert.com?
MoneySavingExpert.com follows its own independent editorial guidelines to make sure every money saving technique, product and service it recommends helps you cut the cost of your bills and isn’t influenced by business decisions. This means it might recommend one of MoneySuperMarket’s deals, but only if it is the best option that’s available to you across the market.
Moneysupermarket.com Limited is registered in England and Wales with company number 3945937 and its registered address is at Moneysupermarket House, St David's Park, Ewloe, Chester, CH5 3UZ. Moneysupermarket.com Limited is an appointed representative of Moneysupermarket.com Financial Group Limited (registered in England and Wales with company number 3157344). Moneysupermarket.com Financial Group Limited is authorised and regulated by the Financial Conduct Authority (FCA registration number 303190). This can be confirmed by checking the FCA register. Moneysupermarket.com Limited is accredited under the Ofgem Confidence Code in relation to its energy channel.
