Pick EE and you can expect competitively priced broadband that's fast and reliable, as well as an affordable TV service based on Apple TV 4K set top box.
Why choose EE broadband?
- Standard, fibre and ultrafast speeds to choose from
- Decently priced broadband, phone and TV
- Broadband and phone packages available
- Apple 4K TV set top box comes with TV packages
- All broadband packages are truly unlimited
- Free set-up on standard and fibre broadband
- Simple, easy to understand packages
Our best EE broadband deals this week
*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.
What broadband packages can I get from EE broadband?
EE ADSL and fast broadband packages are available on 18-month contracts and are ‘truly unlimited’, so you can use as much data as you like without worrying about racking up extra charges for excess usage or your speeds being capped at peak times.
All packages require you to take a landline and pay line rental. But the good news is that this is included in the price and a pay as you go plan comes as standard. That means you’ll only pay for the calls you make.
Choose standard broadband and you’ll be supplied with a EE’s Bright box router. But all fibre products come with the more powerful Smart Hub.
In ascending order of price and speeds, EE’s packages are…
- Standard broadband – EE’s ADSl service with average speeds of 10Mbps. Apt for people who live alone or households with two occupants.
- Fibre broadband - Entry-level fibre optic broadband with average speeds of 36Mbps. Good for small family homes.
- Fibre Plus broadband - A little more expensive, but gets you average speeds of 67Mbps. Choose this if you’re in a large family home or shared student accommodation.
- Fibre Max 1 broadband - Not cheap. But with average speeds of 145Mbps, you’re getting a really excellent service. Suits gamers who want a superior online gaming experience, as well movie buffs who stream in 4K.
- Fibre Max 2 broadband - EE’s ultrafast service with an average speed of 300Mbps. A top-of-the-range product for the busiest homes, with lots of internet-enabled gadgets and streaming devices and games consoles in multiple rooms.
Available only when you also sign up for EE broadband, EE TV is based on the Apple TV 4K set top box, which offers on-demand content from iPlayer, UK TV, ITV Hub and All 4.
There’s also the option to add BT Sport and sign up for Netflix, NOW TV and Amazon Prime.
What else does EE offer?
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Can I get EE broadband in my area?
You’ll almost certainly be able to get EE Standard Broadband, Fibre Broadband or Fibre Broadband Plus where you live.
But availability on EE’s Fibre Max products is relatively limited at the time of writing and is largely restricted to large towns and cities.
To find out for sure, though, your best bet is to use our availability checker. Just insert your postcode and we’ll show you exactly which EE broadband services you can get at your address.
What’s good about EE broadband?
- Competitively priced, especially for ADSL broadband
- Plenty of choice of packages to suit different users
- Apple TV set top box is superb and easy to use
- Free installation as standard (unless you need a new line, or you choose Fibre Max)
- EE mobile customers who add broadband get an extra 5GB of data per month
What’s bad about EE broadband?
- Landline rental is mandatory, though included in the price
- You can find cheaper ADSL and fibre. But not by much
- Faster broadband is available from the likes of Virgin Media and Hyperoptic
EE broadband set-up
For the overwhelming majority of households, no installation is required when signing up to EE Standard Broadband, Fibre Broadband or Fibre Broadband Plus. You’ll just be able to plug in your router and you’re good to go.
It’s a different story with Fibre Max packages, though. These will generally require a visit from an engineer.
The exceptions are if previous occupants of your property have had a fibre to the premises service installed in the past, or if you live in a newbuild home that’s already set up for fibre to the premises (FTTP) broadband.
Does EE broadband charge a fee for installation?
Most customers signing up to EE’s Standard, Fibre and Fibre Plus packages can install the service themselves. So there’s no charge for installation.
However, a fee will be payable if you require a landline to be installed at your address. Or if you’re signing up for either Fibre Max package.
How long does EE take to install?
In the event you’re installing yourself, you’ll just need to unbox your router and plug it in. You’ll be up and running in a matter of minutes.
In instances where an engineer is required, expect a wait time of between ten and 14 days to book a visit. Once the engineer is present, the job typically takes one-two hours.
EE customer service
Existing EE customers can speak to EE customer service by calling 07953 966 250 from an EE landline. Or by ringing 150 on an EE contract phone, or any phone with an EE SIM.
Customers of other providers can reach EE’s customer service department by calling 0800 079 8536.
Can I get EE broadband without a landline?
No, a landline is required with all EE broadband packages. However, the cost of landline rental is included in the price. And if you’re pay as you go, you’ll only pay for calls you make.
What EE broadband speeds can I get?
Most households will be able to sign up for EE’s Standard Broadband, Fibre Broadband and Fibre Plus Broadband which offer average speeds of 10Mbps, 36Mbps and 67Mbps respectively.
EE’s Fibre Max (average speed 145Mbps) and Fibre Max 1 (average speed 300Mbps) are less widely available.
To be absolutely certain of exactly which EE products are available where you live, we suggest you use our availability checker. Just insert your postcode and we’ll do the rest.
How much is EE broadband?