Pick EE and you can expect competitively priced broadband that's fast and reliable, as well as an affordable TV service based on Apple TV 4K set top box.
Why choose EE broadband?
- Standard, fibre and ultrafast speeds to choose from
- Decently priced broadband, phone and TV
- Broadband and phone packages available
- Apple 4K TV set top box comes with TV packages
- All broadband packages are truly unlimited
- Simple, easy to understand packages
What broadband packages can I get from EE broadband?
EE ADSL and fast broadband packages are available on 12, 18 and 24-month contracts. They’re ‘truly unlimited’, so you can use as much data as you like without worrying about racking up extra charges for excess usage or your speeds being capped at peak times.
Choose standard broadband and you’ll be supplied with EE’s Bright Box router. Meanwhile, all fibre products come with the more powerful Smart Hub.
In ascending order of price and speeds, EE’s packages are:
- Standard broadband – EE’s ADSL service with average speeds of 10Mbps. Suited for people who live alone or households with two occupants
- Fibre broadband – Entry-level fibre optic broadband with average speeds of 36Mbps. Good for small family homes
- Fibre Plus broadband – A little more expensive, but gets you average speeds of 67Mbps. Choose this if you’re in a large family home or shared student accommodation
- Fibre Max 100 broadband – Not cheap. But with average speeds of 145Mbps, you’re getting a really excellent service. Suits gamers who want a superior online gaming experience, as well as movie buffs who stream in 4K
- Fibre Max 300 broadband – EE’s ultrafast service with an average speed of 300Mbps. A top-of-the-range product for the busiest homes, with lots of internet-enabled gadgets and streaming devices and games consoles in multiple rooms
- Full Fibre broadband – Using ‘Fibre to the premises’ technology, EE delivers lightning-fast, gigabit-ready speeds straight to your home. With the ability to connect up to 100 devices at the same time, it’s seriously powerful. It’s quite rare right now, though
If you live in an area that can’t get fast fibre connections, EE also has a 4GEE Home Router. It can help bump up your speed to an average of 31Mbps via EE’s 4G network.
EE fibre broadband deals
For a stronger and faster connection than ADSL broadband, EE offers fibre optic deals. There’s a wide range of fibre broadband packages, from entry-level speeds of 36Mbps to superfast and ultrafast connections.
EE is also rolling out its Full Fibre broadband across the UK. It’s even faster and more reliable than standard fibre broadband, supplying gigabit-ready ultrafast speeds directly to homes. However, it’s not as widely available – you’ll need to check your postcode with EE to see if you can get it.
Available only when you also sign up for EE broadband, EE TV is based on the Apple TV 4K set top box, which offers on-demand content from iPlayer, UK TV, ITV Hub and All 4.
There’s also the option to add TNT Sports (formerly BT Sport) and sign up for Netflix, NOW TV and Amazon Prime.
What EE call packages are available?
As ADSL uses your phone line to provide home broadband, all standard broadband packages come with a landline.
And although fibre broadband doesn’t operate via a landline, you can choose to add a home phone with a calls plan to your package.
Does EE offer broadband only options?
On the other hand, if you don’t use or want a landline, you’ll be able to get broadband-only deals with EE.
As fibre broadband doesn’t require a phone line to work, all fibre packages have the option to skip the landline.
What does EE offer?
Fibre optic broadband
TNT Sports (formerly BT Sport)
Can I get EE broadband in my area?
You’ll almost certainly be able to get EE Standard Broadband, Fibre Broadband or Fibre Broadband Plus where you live.
But at the time of writing (March 2022), EE’s Fibre Max and Full Fibre products are not as widely available. They’re both being rolled out across the UK, slowly but surely – but right now, they’re mainly restricted to large towns and cities.
To find out whether it’s available in your area, use our postcode checker. Just enter your postcode and we’ll show you exactly which EE broadband services you can get at your address.
If you’re unable to get faster broadband in your area, you could consider getting EE’s 4GEE Home Router.
EE broadband deals for existing customers
If you’re already an EE mobile customer, you can get some tempting perks when you add EE broadband to your plan:
- 10% off your monthly EE broadband bill
- Up to 20GB extra mobile data every month, for free
- Xbox Game Pass Ultimate (only with selected EE Full Fibre plans)
EE broadband set-up
For the vast majority of households, no installation is required when signing up to EE Standard Broadband, Fibre Broadband or Fibre Broadband Plus. You’ll just be able to plug in your router and then it’s good to go.
However, it’s a different story with Fibre Max and Full Fibre packages. These will generally require a visit from an engineer, who will help install an Openreach modem or box.
The exceptions are if previous occupants of your property have had a ‘Fibre to the premises’ (FTTP) service installed in the past, or if you live in a newbuild home that’s already set up for FTTP broadband.
Does EE broadband charge a fee for installation?
Most customers signing up to EE’s Standard, Fibre and Fibre Plus packages can install the service themselves. So, there’s no charge for installation.
However, you’ll need to pay a fee if you require a landline to be installed at your address, or if you’re signing up for a Fibre Max or Full Fibre package. This is because EE will send an engineer to your home to set up the equipment.
How long does EE take to install?
In the event you’re installing yourself, you’ll just need to unbox your router and plug it in. You’ll be up and running in a matter of minutes.
In instances where an engineer is required, expect a wait time of between ten and 14 days to book a visit. Once the engineer is present, the job typically takes one to two hours.
EE customer service
Existing EE customers can speak to EE customer service by calling 0800 079 8586 from an EE landline. Or by ringing 150 on an EE contract phone, or any phone with an EE SIM.
Customers of other providers can reach EE’s customer service department by calling 0800 956 6000.
What’s good about EE broadband?
- Competitively priced, especially for ADSL broadband
- Plenty of choice of packages to suit different users
- Apple TV set top box is superb and easy to use
- Some nice perks if you’re an existing EE mobile customer, such as free mobile data boosts and discounted broadband bills
What’s bad about EE broadband?
- You can find cheaper ADSL and fibre, but not by much
- Faster broadband is available from the likes of Virgin Media and Hyperoptic