If you’ve been a Virgin Media customer for a while and your contract is coming to an end, you might be wondering whether to switch or stay on. If you want to stick with Virgin Media, you can take some steps to get a better deal.
Add Virgin Media Mobile SIM only deal to your existing package
If you already have Virgin Media broadband, it may be well worth getting a mobile phone tariff with Virgin Media too. As well as getting potentially discounted deals, you may find it easier and more convenient to manage everything from one account.
Virgin Media has broadband and SIM only deals. Adding a mobile SIM to your broadband plan is very straightforward – once you’ve chosen your package, simply select how much data per month you want for your mobile SIM plan.
Add Virgin TV to your existing package
Whether you like sports, dramas, documentaries or films, Virgin Media has some great TV choices to add to your home broadband plan.
Channels include Sky Sports, BT Sport, Sky Cinema and Netflix. You can watch and record live TV, as well as watch on-demand whenever you want.
If you currently have a Virgin TV V6 box, you could consider upgrading to the high-tech Virgin TV 360 box. Packed with fancy features, such as voice-activated search and control, multi-room streaming and 4K and HDR-ready images, it’s Virgin’s best TV viewing experience.
Existing customers can also download free Virgin TV apps to their phones – for example, you can stream TV on the go with the Virgin TV Go app.
Conversely if you already have Virgin TV and want to cut costs, have a look at what you’re currently paying for. If there are channels you don’t watch much, you could always ditch them and go down to a more basic plan.
Upgrade Virgin Media package if your broadband speed is slow
A plus point of staying with Virgin Media is that you won’t need to pay any setup fees you’d usually pay if you switched provider.
Virgin Media offers fibre broadband packages as standard, so you’ll be guaranteed fast speeds no matter what plan you choose.
However, if you think a faster plan would better suit your needs, you might want to upgrade your broadband package. For example, at the top end of the scale, Virgin has a Gig1 Fibre Broadband option that offers lightning-fast average speeds of 1130Mbps.
Lower your bills by upgrading your call plan
You could consider bundling your existing broadband or TV package with a home phone plan.
All broadband and phone packages come with inclusive Talk Weekends minutes, which allows you to make unlimited weekend calls to UK landlines and Virgin Mobile numbers.
If you plan on using your home phone often, you could think about adding some extras to your plan, such as inclusive evening and anytime calls, as well as international calls.
Virgin Media existing customer deals: should you switch or upgrade?
When it comes to broadband, it rarely pays to be loyal. It’s a very competitive market, so new customers get the rewards and incentives that existing customers miss out on. This means that you typically get the best and cheapest deals when you switch provider.
Enter your postcode on our broadband page to compare deals and see what you can get.
On the flip side, it’s worth noting that Virgin Media works a little differently compared to other providers. This is because it operates its own lines, so it offers speeds and plans you can’t find anywhere else.
As a result, changing provider might mean slower broadband speeds, and any additional services like Virgin TV may be affected. So, if you’re happy with your Virgin Media service, switching may not be worth it.
Nevertheless, it’s still a good idea to get in touch with Virgin to get a better deal on your existing plan.
Tips for finding Virgin Media upgrade deals
If you want to stay with Virgin Media but you want to make it more worthwhile, there are some things you can do to upgrade your deal.
Call Virgin Media to negotiate a deal
It’s well worth calling Virgin Media’s customer service team to negotiate a better deal. You can check prices from other providers as a benchmark, then threaten to leave Virgin Media unless it matches the price or offers a discount or add-on.
This method is particularly effective if you’re out of contract or nearing the end, as it’ll want to keep you as a customer – plus, you won’t incur an early exit charge if you do end up switching.
Complain about a problem
If you’ve been experiencing problems with a Virgin Media service, give its customer service a call and it may offer some help or compensation, free of charge.
Bundle your Virgin Media broadband with extra services
Think about bundling additional services with your existing broadband deal, such as Virgin TV or Virgin Mobile. You’ll get discounts for signing up to multiple services with the same provider, so it may work out cheaper than if you got your TV and mobile phone plan from separate companies.
Plus, you’ll likely find it easier to manage everything from one company – you’ll only have to deal with one monthly bill, one contract and one point of contact.
You could consider bundling all four services – broadband, mobile, landline and TV – in a ‘quad-play’ tariff. Virgin calls this its Ultimate Volt bundle, and it’s packed with fancy features such as the fastest Gig1 Fibre Broadband, double mobile data, inclusive anytime calls to UK numbers and over 230 TV channels.
As with any contract, think about whether you’re happy to commit to paying for the service for the set length of time.
Think about your usage and needs
At the same time, there’s no need to buy extra services or choose the most expensive options if you don’t think you’ll get much value out of them.
If you’re coming to the end of your contract, it’s the ideal time to carry out an audit of your existing plans. You may end up deciding to cut back on services you’re not using much.
For example, if you’re living alone and you’re not a power user, you may not need the fastest, most expensive broadband package. And if you have a Virgin TV plan but don’t watch all the extra channels, you might find that a more basic TV plan suits you just fine.