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KCOM broadband help and troubleshooting

Got a problem with your KCOM broadband service? Need to get in touch with KCOM customer support for help? You'll find all the information you need here.

Whether you have a question about a bill or you’re experiencing slow service, it’s important to contact your broadband provider so they can put things right.

However, it can sometimes be difficult to find out where and how to get the support you need.

In this guide, you’ll find information on how to get assistance from KCOM broadband, as well as useful links to its customer support webpages.

KCOM broadband help number

For tech support, call 01482 606101 to get in touch with its MyTech service desk. Lines are open 7am – 10pm Monday to Friday, 7am – 6pm on Saturday and 8am – 6pm on Sunday.

For other customer support-related queries, call the customer services helpline on 01482 6025555. Lines are open 8am – 8pm Monday to Friday, 8am – 5pm on Saturday and 10am – 4pm on Sunday.

KCOM broadband help online

KCOM has a help webpage, where you can find FAQs and useful links.

If you want to get in touch with someone, you can send an email at question@kcom.com – you should hear back within two working days.

KCOM broadband help online chat

KCOM has an online live chat service, where you can speak with a customer service advisor. To get started, you’ll just need to provide a few details, such as your email address and what your problem is.

KCOM broadband sales number

If you have a question about sales, call 01482 6025555. Lines are open 8am – 8pm Monday to Friday, 8am – 5pm on Saturday and 10am – 4pm on Sunday.

KCOM broadband billing number

For paying a bill, call 01482 604706. Lines are open 24 hours a day, seven days a week.

You can also view your bills and outstanding balance by logging into your KCOM account.

KCOM broadband down? What to do

If you’re experiencing trouble with your internet connection, don’t panic. It may be the case that KCOM broadband has temporarily gone down.

The help webpage can help you diagnose and fix common problems. In most cases, KCOM recommends you first check to see if there are any service issues in your area, before following the step-by-step guides.

If you’re not able to resolve the issue, the next step is to get in touch with KCOM.

KCOM broadband complaints

If you’re unhappy with your KCOM broadband experience, you can complain by phone, email, web chat or post.

Visit its complaints page for all the relevant contact details and addresses.

How to report a KCOM broadband complaint the right way

To report a complaint by phone, call the customer service team on 01482 6025555.

If you prefer doing things online, you can talk with a member of the team using the live chat, or by sending an email.

You can also send your complaint by post.

You should keep a record of all your calls and correspondence – for example, note down when a call was made and what was said.

Didn’t get your problem resolved?

Sometimes complaints aren’t always resolved and your broadband may not get fixed. In this case, you can take your complaint to the communications ombudsman.

It can handle any issues with billing, customer service and service quality.

Time to change provider?

If you’re thinking of changing provider, bear in mind that you may have to pay a big fee to cancel your contract early, unless there are sufficient grounds to do so without penalty. If you are near the end of your deal, you can take a look at some alternative providers.

Enter your postcode on our broadband page to compare providers and deals and see what’s available in your area.

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