EE broadband review 2021: Is EE broadband any good?

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It’s a budget baby of BT, with some attractive benefits for existing EE mobile customers. But is EE broadband worth getting? Let’s dig in and find out.

What it lacks in bells and whistles, EE broadband makes up for in good, solid broadband. And it comes reasonably priced, to boot.

Running on the same network as its parent company BT, EE’s service is comparably reliable and offers comparable speeds too – running up to a massive 900Mbps in some areas.

There are certainly things you’ll miss out on with an EE broadband. Think: all the extras you get with providers like BT or Virgin Media, such as free email addresses and public Wi-Fi access. But you’ll also miss out on paying those providers’ higher prices.

Speaking of prices, yours can be even lower if you’re already an EE mobile customer. You’ll also get a boost to your mobile data, which can be up to a rather attractive 20GB extra per month. EE looks after its own.

You’re also able (mobile customer or not) to add an Apple TV subscription to your package. It’s not got the sheer range of TV channels that Sky or Virgin Media offer, but it’s still a good and cost-effective way to get a bit more telly in your life. If you prefer streaming your TV via Netflix and iPlayer, you may actually prefer it.

We’d recommend EE broadband for households that need reliable broadband at adequate speeds, but can survive without an ultrafast connection or a chunky TV package. And if you have an EE mobile plan already? Even better.

Average EE broadband speeds

These are the average download speeds you can expect on EE’s broadband packages:

  • Unlimited Broadband – average download speeds of 10Mbps
  • Fibre Broadband – 36Mbps
  • Fibre Plus – 67Mbps
  • Fibre Max 100 – 100Mbps
  • Fibre Max 300 – 300Mbps
  • Fibre Max 900 – 900Mbps

Be warned that the Fibre Max packages aren’t available everywhere just yet.

EE’s broadband speeds are comparable to much of the rest of the market – including BT, Sky, TalkTalk, and BT’s other subsidiary Plusnet. You’ll find faster speeds from Virgin Media, which will also cost a little more. Ditto smaller full-fibre providers like Hyperoptic or Community Fibre.

EE broadband packages review

EE offers a good range of broadband packages, with different speeds to suit everyone. Like most of the market, there’s enough choice that most households are covered. Plus, it offers basic (and cheap) standard ADSL broadband – which some providers, such as BT, no longer do.

All EE’s fibre packages are available without a landline/home phone service. But if you choose to go down this route, it’s worth noting that you’ll still need an active phone line at your address. This is because the telephone copper wire is still being used to deliver your broadband service to your home.

There’s a selection of inclusive calls packages to choose from. And of course, you can add an Apple TV device too – but more on that later.

EE fibre broadband review

With the exception of its smallest, slowest package, all EE broadband is fibre optic.

Most areas can get EE fibre with average download speeds up to a respectable 67Mbps. That’s perfectly suitable for most households, and is able to handle plenty of connected devices. You can also expect smooth TV streaming and lag-free gaming.

And if you’re lucky enough to live in an area where it’s rolled out, EE also offers Fibre Max packages, with average download speeds of an incredible 900Mbps.

Customer review sites indicate EE fibre is reliable too – at least, on par with its parent BT.

You’ll certainly find faster broadband out there, with full-fibre connections that go up to 1Gbps and bring lag down almost to zero. But for a widely available, budget-friendly provider, EE’s fibre broadband isn’t to be sniffed at.

EE TV review

You can add TV to your EE broadband, but it’s not quite the same as many other TV providers. Unlike with Sky, Virgin Media, BT, and so on, it won’t give you a spread of new channels on your telly.

Instead, you’ll get Freeview and an Apple TV device to plug into your set.

Apple TV is app-based, letting you stream, watch catchup TV, and even enjoy a bit of live content. Think: Netflix, Amazon Prime, BBC iPlayer, ITV Hub, Disney+, and plenty more.

And yes, BT Sport is available. So are Sky Sports and Sky Cinema, through the NOW TV app. It’s a bit of a roundabout method, but you can still get them on your box.

EE TV isn’t ideal if you want live channels – you’re better off with Sky, Virgin Media, or BT for that. But if you prefer to stream, the bonus Apple TV subscription could be a boon.

EE calls review

You can take your EE broadband either with pay-as-you-go calls, or with no landline included whatsoever.

Or, for an extra cost per month, you can add on:

  • Unlimited anytime calls to UK landlines, plus 1,500 minutes to call mobiles
  • International minutes to landlines in 50 countries, with a 30% discount on calls to other countries

So you have options. There are better options out there if you’re a big landline user, or often call countries that aren’t included in the international add-on. Look to BT or Virgin Media if so.

But if not, you’re covered. And if you don’t use your landline at all, it’s good to know you aren’t being charged for it.

EE broadband cost

EE broadband is very reasonably priced. It’s better than quite a few of its competitors, and always cheaper than its daddy BT. Monthly costs are on par with fellow budget providers, such as TalkTalk, Plusnet, and Vodafone.

There are generally no setup costs either, unless you’re springing for an ultrafast connection or need a new line installed.

Remember, too, that if you’re an EE mobile customer you can enjoy an extra discount on your broadband bill.

The reason for the lower prices is that EE is also low on bells and whistles. You won’t get the blistering speeds of Virgin Media, the extensive Wi-Fi tech of Sky, or the public Wi-Fi access and free email addresses of BT.

But for what you do get – a reliable broadband connection, at good speeds, with decent tech attached to it – EE comes at a very fair price indeed.

Any extras with EE broadband?

You certainly do get a few extras.

  • Mobile boost – EE mobile customers can get extra data on their phone plan. That’s as well as your broadband discount.
  • Security – Protect your devices with Norton Security Premium.
  • Early cancellation credit – This is a good one. Get up to £50 credit on your account if your previous broadband provider charges early cancellation fees.
  • Smart WiFi – Give your home Wi-Fi a bit of a boost with an extender dish, which you can add for a small monthly fee.

Customer service with EE broadband

Reportedly, EE’s customer service is good.

The company claims it’s no.1 for customer service, and boasts of only UK- and Ireland-based call centres.

Ofcom says they have satisfied customers too. More broadband customers than average had a reason to complain, but they did report high satisfaction in how their complaint was handled compared with other providers.

What are the pros and cons of EE broadband?

Pros

  • Good prices – monthly costs are low with no setup costs
  • Decent speeds, on a par with other providers like BT, Sky, and TalkTalk
  • Ultrafast speeds available in select areas
  • Excellent for EE mobile customers, with discounts throughout your whole broadband contract and added extras like a boost to your mobile data
  • Available with no landline (though you still need a line connected to deliver your broadband)
  • Apple TV add-on is great if you prefer to stream your telly
  • Router tech, with optional Wi-Fi extension, is decent
  • Early cancellation credit to help cut ties with your former provider

Cons

  • Not as fast as some broadband providers, like Virgin Media
  • Fibre Max isn’t yet available everywhere
  • TV doesn’t give you extra channels, just apps through Apple TV
  • Not a lot of extras thrown in

Our latest EE broadband deals

Remember: if you have an EE mobile, your costs may be even lower.

Online exclusive Unlimited Fibre Broadband
New customers only Offer ends 09/09/2021
Online exclusive Unlimited Fibre Plus
New customers only Offer ends 09/09/2021
New customers only
New customers only Offer ends 09/09/2021
New customers only Offer ends 09/09/2021

*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.

How does EE compare against other providers?

EE broadband is among the cheapest, and speeds are comparable to most other Openreach-based providers (such as BT, Sky, and TalkTalk). It lacks some of the deal-sealing extras and big bill telly that you’ll find from providers like Virgin Media or Sky – but lacks the cost to match.

EE vs BT

BT is EE’s parent company, using similar lines and similar tech, and both deliver a similar broadband service with similar reliability.

The key difference is that EE is a budget division of BT. EE gives you lower prices than BT, but also gives you a little less in kind.

For instance, you’ll get a more powerful router with BT – EE and Plusnet tend to get BT’s hand-me-downs when new tech becomes available. BT broadband also gives you ten free email addresses, and access to an incredible 5 million public Wi-Fi hotspots. That’s before we even look at the wider offering of BT TV.

On the downside, BT broadband is only available on 24-month contracts, compared with EE’s 18-month ones.

BT also no longer offers standard ADSL (copper line) broadband to new customers – it’s all fibre. So EE is a better option if you just want a basic connection.

If you could really do with the extra oomph and don’t mind a long contract, go for BT. But if you’re not fussed, save a few quid by picking EE.

See our full BT review

EE vs TalkTalk

Both come at comparable price points and speeds, so what’s the difference between EE and TalkTalk broadband?

Well, for one, EE broadband offers much higher speeds on its top packages. Where TalkTalk goes up to an average download speed of 145Mbps, EE goes all the way to 300Mbps. It’s not available everywhere, but it is available.

Customer service is also reportedly better with TalkTalk, according to Ofcom figures.

On the other hand though, TalkTalk has a little more to offer in the world of TV. Its set top box lets you pause and rewind live TV, and you can watch through apps like Netflix and Amazon Prime. There aren’t any additional live channels beyond Freeview, just slightly upgraded tech.

Ultimately, this battle may come down to price. Compare the deals for your postcode to see what’s available to you.