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Switching to BT broadband in 2022: A step-by-step guide

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Thinking of switching from your current broadband provider to BT? Here’s what you can expect from the switchover process.

As long as you’re no longer in the minimum contract terms with your provider, switching is easy. All you need to do is:

  1. Pick a BT package and sign up, and choose your installation date.
  2. If you’re switching from an Openreach-based provider (e.g. Sky, TalkTalk, Plusnet, EE, Vodafone, Now), sit back and relax – BT will cancel your current service for you. If you’re switching from a provider with its own network (e.g. Virgin Media, Hyperoptic), however, you’ll need to call and cancel that service separately.
  3. Wait for your new router to arrive in the post, and follow the instructions to install it. (You may also need an engineer visit – if so, this will be arranged when you sign up with BT.)

That’s it. You can coordinate the start and end dates of your switch so that you don’t go without internet.

For a little more detailed info on how to switch to BT from specific providers, keep reading.

Switching from Sky to BT

Here’s how to switch from Sky broadband to BT:

  1. Check you’re out of contract with Sky, and therefore free to switch. If not, you may face penalty fees. You can do this by logging into your online Sky account, or by contacting Sky any other way.
  2. Choose the BT package you want, and sign up. You can pick your installation date, usually two weeks in advance.
  3. BT will get in touch with Sky and arrange the switchover. This means you won’t go without broadband for more than an hour or two.
  4. BT will send you your brand-new router in the post (it fits through most letterboxes), with instructions on how to install it.

Switching TV too?

Saying farewell to Sky TV? You’ll need to contact Sky separately to arrange your cancellation.

Switching from TalkTalk to BT

Here’s how to switch from TalkTalk broadband to BT:

  1. Check you’re out of contract with TalkTalk, and therefore free to switch. If not, you may face penalty fees. You can do this by logging into your TalkTalk account, or by contacting TalkTalk.
  2. Choose the BT package you want, and sign up. You can pick your installation date, usually two weeks in advance.
  3. BT will get in touch with TalkTalk and arrange the switchover. This means you won’t go without broadband for more than an hour or two.
  4. BT will send you your brand-new router in the post (it fits through most letterboxes), with instructions on how to install it.

Switching from Virgin Media to BT

Here’s how to switch from Virgin Media broadband to BT:

  1. Check you’re out of contract with Virgin Media, and therefore free to switch. If not, you may face penalty fees. You can do this by logging into your online Virgin Media account, or by contacting them.
  2. Choose the BT package you want, and sign up. You can pick your installation date, usually two weeks in advance.
  3. Contact Virgin Media and tell them you’d like to cancel. Let them know your start date with BT, so you can co-ordinate your end date with Virgin and spend minimal time without broadband.
  4. BT will send you your brand new router in the post (it fits through most letterboxes), with instructions on how to install it. If you haven’t had broadband from BT or another Openreach-based provider in a while, BT might arrange an engineer visit as part of your switchover too.

BT broadband deals you can switch to

Try our pick of the best current BT broadband deals:

Online exclusive Fibre 1 Only
New customers only Offer ends 26/05/2022
New customers only Offer ends 26/05/2022
Online exclusive Big Sport + Fibre 2 Only
New customers only Offer ends 26/05/2022
Online exclusive Fibre 2
New customers only Offer ends 26/05/2022
Online exclusive Sport + Fibre 2 Only
New customers only Offer ends 26/05/2022
New customers only

*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.

To see all the options in your area, compare BT broadband deals with our comparison tool.

How long will it take to switch to BT broadband?

Around two weeks. Usually, you can pick your start date (and arrange your engineer visit, if you need one) at least two weeks in advance, or further in the future if you prefer.

When the changeover happens, your internet may go down – but this is usually only for a few minutes, and rarely longer than two hours.

Engineer visits usually last up to an hour at most.

Compare broadband, TV & phone deals

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