With Premier League games, movie premieres and fast, reliable fibre broadband, Sky's got a lot to recommend it. Read on as MoneySuperMarket takes a look at exactly what Sky's got to offer and weighs up how it compares to other broadband and TV providers.
The catch is that although you get a lot for your money, Sky TV isn't cheap.
Which begs the question, is Sky right for you? And how does it compare to other TV and broadband providers?
We take a look at everything Sky’s got to offer here…
Why choose Sky broadband and TV?
There’s a lot to recommend Sky. But some of its standout features are:
- Fast, widely available broadband, with speeds ranging from 11Mbps to 500Mbps
- Sky Sports screens more live Premier League games than BT Sport
- Extensive, exclusive F1 coverage
- Sky Q set top box is superb
- Sky Movies channels still get most new movies before most UK streaming services
- Sky VIP customer benefits scheme has neat giveaways and rewards loyalty
- Sky Broadband Buddy parental controls are very useful
Our best Sky broadband and TV deals this week
*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.
What does Sky broadband offer?
|Fibre optic broadband||Yes|
|TV||Yes (via the SkyQ box)|
What broadband packages can I get from Sky?
Sky offers standard broadband (also known as ADSL broadband), as well as faster fibre broadband and a top-of-the-range, ultrafast service.
All of which are available as a standalone broadband service or as part of a TV package. And all of which feature unlimited usage. You can also bundle your broadband, phone and TV together, or get broadband and phone.
Let’s look at each in turn…
Sky’s cheapest broadband package gets you average speeds of 11Mbps, which is in line with comparable entry-level products from rival household-name providers, such as TalkTalk, BT and Plusnet. Essentials comes with an 18-month contract.
Sky fibre broadband deals
Widely available fibre broadband that’s delivered using BT’s Openreach network, Sky Superfast offers average speeds of 59Mbps.
That’s standard for a fibre service at around the £30p/m price point. Contract length is 18 months.
Sky’s premium broadband service uses what’s called ‘G.fast’ technology to deliver average speeds of 145Mbps.
Or, go even faster with Sky Ultrafast Plus, which gives you average speeds of 500Mbps.
The catch is that it’s not very widely available, comparatively expensive and is reserved largely for select areas of major cities. Minimum contract is 18 months.
Sky Broadband Boost
Available as an add-on on all three Sky broadband packages, this incorporates speed, service and WiFi guarantees, as well as the Broadband Buddy app that includes parental controls.
Can I get Sky broadband deals in my area?
Interested in signing up for Sky but not sure if the package you want is available where you live?
The best way to find out is to tap your postcode in our availability checker. We’ll then show exactly which Sky packages are on offer at your address.
Does Sky offer broadband-only options?
No, it doesn't. Because Sky broadband is delivered via the traditional phone lines, a landline is required.
The good news is that the basic landline service is included as standard at no extra cost. So it's up to you whether you use it or not.
And if you do, you can add a Sky Talk package.
What’s good about Sky?
- Sky Q is one of the best set top boxes around
- Decent broadband speeds at decent prices
- Really good movie channels, which tend to air blockbusters first
- Sky Sports channels with live Premier League games, F1, Ryder Cup and The Ashes
- Sky VIP customer scheme rewards loyalty with free gifts and upgrade incentives
- Huge range of channels, including Disney+ and Netflix bolt-ons
What’s bad about Sky?
- A satellite dish is required to get Sky TV. Which can rule out some customers in blocks of flats
- Cheaper TV and broadband bundles are available from other providers
- You can get much of the same channels and content more flexibly with Now TV passes
- Champions League and Europe League games are no longer on Sky Sports. So you’ll need to sign up to BT Sport to watch them
Sky broadband set-up
With a few exceptions, most customers will be able to set up their Sky broadband connection themselves with no need for an engineer visit.
You can take care of the installation yourself, which is just a case of plugging in the router and switching it on.
The major exception is if you’re signing up for Sky’s fibre-to-the-premises Ultrafast service. This is because installation generally requires a home visit from an engineer.
Although you may not need one if the previous occupants have had a fibre-to-the-premises service installed, or if you’re in a newbuild home that’s already provisioned for an ultrafast service.
Sky TV set-up
Sky TV is a different matter. Unless you’ve got a Sky TV dish outside your home already and it’s compatible with Sky Q, you’ll require an engineer visit to install a dish.
Back in 2018, Sky announced plans to launch TV without the need for a satellite dish. But as of February 2021, this had yet to arrive.
Sky landline and calls packages
Sky’s range of packages includes:
- Sky Talk Evenings and Weekends Extra
- Sky Talk Anytime Extra
- Sky Talk International Extra
- Pay as you talk
Sky line rental also includes Caller Display, 1571 Return Call and automatic number withhold.
This is where Sky really comes into its own, with new big-screen drama every month on Sky Atlantic, lots of premium sport, movie premieres and the excellent Sky Q box.
All customers get the Sky Signature pack as standard, which includes 300+ channels, including Sky One, Sky Atlantic and Fox, as well as Sky box sets on demand and 40 catch-up channels.
Some add-ons, or packs, are available to add for the duration on a rolling-contract basis. While some require you to sign up for 18 months.
Other channels you can add include:
It's easy to add BT Sport channels on your Sky box, by signing up for the BT Sport Pack or the Sky Sports and BT Sport Bundle.
You can do so via your Sky online account or through the interactive section of the Sky Q box.
You can add one, two or all Sky Sports channels for an additional monthly fee. Here’s a sense of what you’ll get on the main channels:
- Sky Sports Premier League – Live games from the Premier League almost every week
- Sky Sports Football – Airs live coverage of EFL, Carabao Cup, SPFL and La Liga
- Sky Sports F1 – exhaustive coverage of the F1 season
- Sky Sports Cricket – Broadcasts every England home Test, domestic matches and all ICC competitions
- Sky Sports Golf – Screens all the Majors, as well as European and PGA tours
- Sky Sports Action & Sky Sports Arena – Varied channels that show international and European rugby union as well as American football and darts
- Sky Sports News – 24/7 sports news channel
Gets you 11 children’s channels, such as Nickelodeon, Cartoon Network and more. Also offers 4,500 episodes on demand.
Disney+ on Sky
You can add Disney+ to your Sky TV bundle for an additional monthly charge.
After Disney channels were removed from Sky’s Kids TV add-on, Disney+ is the only way to get access to the latest Disney series and documentaries.
Sky Ultimate TV
This add-on lets you pair Netflix with your Sky TV bundle, so you get the benefit of a single monthly bill. It also works out a bit cheaper than getting Netflix separately.
Sky Ultra HD and HD
Lets you watch Sky channels in HD and UHD respectively. Also includes Netflix Premium.
Sky Q box
Although released back in 2016, Sky Q remains among the very best set top boxes. Key features include:
- You can set it to record entire series with one-button
- Lots of space for recordings, with 1TB and 2TB storage options
- Start watching in one room and pick up in another
- Voice-activated remote lets you search with voice commands
- Lets you pause, rewind and restart TV
Another way of getting Sky TV into your home is by subscribing to Sky Glass.
With Sky Glass, you don't just get a set-top box - you get the whole TV. And best of all, there's no need for a satellite. It all works via your broadband connection instead.
You can pick between a 43", 55", or 65" telly, embedded with Sky's TV tech to deliver Sky channels and services directly to the set.
Sky’s TV-on-the-go service lets you watch live and catch-up TV on your smartphone, tablet or PC, as well as on your games console.
It also lets you access on-demand movies and shows on the same range of devices while you’re out and about.
The network also offers a data piggybank for customers to store data to use at a later date. And customers benefit from zero-data streaming too, when watching Sky TV on a smartphone or tablet
Sky’s customer rewards scheme is fairly unique among broadband and TV providers, with some genuinely noteworthy freebies to reward you for remaining a customer.
At the time of writing, for instance, all VIP customers get 12-months’ free access to discovery+. Sky also regularly gives away free tickets to events across the UK.
MoneySuperMarket’s expert view
The advent of streaming services, such as Netflix and Amazon Prime, as well as competition from BT Sport means that Sky TV is no longer the sole home of premium quality TV and must-see sport.
But the still very impressive Sky Q box and the fact it airs more Premier League games than its rivals ensure there’s still much to Sky TV.
Add to that some competitively priced home broadband and a customer rewards scheme that’s genuinely worth having and Sky’s well worth a look.
Does Sky charge an installation fee?
Sky broadband usually comes with upfront fees of around £10-20 - though these are often waived thanks to special offers.
The major exception is if you require a new phone line to be installed at your address.
With ultrafast, an engineer visit will usually be required. Which you’ll almost certainly be charged for.
A fee will also be applicable if you require a satellite dish to be installed for Sky TV. Depending on the package you choose, expect this to range from about £20-£50.
How long does Sky take to install?
In most cases installing Sky broadband takes a matter of minutes and can be carried out entirely by the customer.
In cases where an engineer is required, we’d anticipate the job will take about an hour.
The installation time for Sky TV depends on how easily you’re able to book an engineer appointment to install a satellite dish. Sky cites a wait time of between 10-14 days.
When the engineer arrives, most customers report the job takes between one to two hours.
Sky broadband customer service
You can talk to a Sky customer service advisor on 0333 759 1018.
Alternatively you can chat online with a rep via Sky’s site. Or you’ll be able to get in touch with Sky on Twitter at @SkyHelpTeam.
Can I get Sky broadband without a landline?
A landline is required whichever Sky broadband package you sign up for, irrespective of whether you expect to actually use it to make calls.
But it’s worth noting that landline rental is included in the price of the package. And with pay as you go calls standard on all Sky broadband and phone bundles, you’ll only pay for calls you make.
What Sky broadband speeds can I get?
While almost everyone should be able to sign up for Sky’s Essential standard broadband with average speeds of 11Mbps or Sky’s Superfast fibre broadband (average speeds 59Mbps), its ultrafast service (average speeds 145Mbps) is available to about 20% of UK households.
The best way to find out what you can get where you live is to use our availability checker. Just tell us your postcode and we’ll do the rest.
How much is Sky broadband?
At the time of writing, Sky Essential is priced in the region of £26 per month, while Superfast is only a few pounds extra per month. That’s despite the fact that it’s several times faster.
As you’d expect, the Ultrafast service costs a bit more. As of February 15th 2001, Sky is offering the service for £35 per month.
NB: Sky’s prices change from month to month, in line with time-limited promotions or offers. The prices here are intended solely as a snapshot, to give you a sense of what you should expect to pay.