With Premier League games, the latest blockbusters and fast, reliable fibre broadband, Sky's got a lot to recommend it. Read on as MoneySuperMarket takes a look at exactly what Sky's got to offer and weighs up how it compares to other broadband and TV providers.
Choose Sky and you can expect fast and reliable ADSL, fibre and ultrafast broadband, along with a high-tech Sky Hub router. But its real selling points are the excellent Sky Q set top box, live sport and movie premieres.
The catch is that although you get a lot for your money, Sky TV isn't cheap.
Which begs the question, is Sky right for you? And how does it compare to other TV and broadband providers?
We take a look at everything Sky’s got to offer here…
Our best Sky broadband and TV deals this week
*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.
What broadband packages can I get from Sky?
|Fibre optic broadband||Yes|
|TV||Yes (via the SkyQ box)|
Sky offers standard broadband (also known as ADSL broadband), as well as faster fibre broadband and top-of-the-range ultrafast and gigafast services.
All Sky broadband plans come with line rental included, as this is how your internet connection is delivered – although you don’t need to buy a call plan.
On the other hand, one of the cool things about Sky is that it’s a ‘quad-play’ provider: as well as broadband, it offers phone, TV and mobile services. You can get broadband as part of a TV package, or get broadband, phone and TV together – and if you bundle one or more services together, you can save money.
Let’s take a look at the broadband options on offer:
Sky’s cheapest broadband package gets you average speeds of 11Mbps, which is in line with comparable entry-level products from rival household-name providers, such as TalkTalk, BT and Plusnet. Essentials comes with an 18-month contract.
Sky Superfast 35
Sky’s entry-level fibre broadband, Sky Superfast 35 is available to 96% of UK households. And with very respectable average speeds of 36Mbps, it'll likely suit most smaller households, too.
It’s also the most affordable option, coming in at £25 per month on an 18-month contract at the time of writing (July 2022).
Widely available fibre broadband that’s delivered using BT’s Openreach network, Sky Superfast offers average speeds of 59Mbps.
That’s standard for a fibre service at around the £30 per month price point. Contract length is 18 months.
Sky’s premium broadband service uses what’s called ‘G.fast’ technology to deliver average speeds of 145Mbps.
Or, go even faster with Sky Ultrafast Plus, which gives you average speeds of 500Mbps.
The catch is that they’re not very widely available, comparatively expensive and reserved largely for select areas of major cities. Minimum contract is 18 months.
The latest and greatest of Sky's offerings, its Gigafast plan boasts average download speeds of 900Mbps, as well as upload speeds of 90Mbps.
What's more, you can connect more than 120 devices at once.
It uses 'Fibre to the premises' (FTTP) technology to deliver these lightning-fast speeds, so it might not be available in your area just yet. Right now, Sky says it’s available to 24% of UK homes.
At the time of writing (July 2022), it costs £52 per month on an 18-month contract.
Sky Broadband Boost
Available as an add-on with all Sky fibre broadband packages, Sky Broadband Boost helps to take the quality of your internet service to the next level. For an extra £5 a month, you get:
- Engineer visits at any time, at no extra cost
- Daily checks on your line, with immediate fixes if things aren’t up to standard
- Extra data in your Sky Mobile Piggybank if your broadband drops out (if you’re also a Sky Mobile customer)
- Wi-Fi guarantee of at least 3Mbps in every room of your house, or your money back
- Broadband Buddy app, which includes parental controls
As with other Sky services, Sky Broadband Boost also comes with an 18-month contract.
Sky package speeds
Average download speeds
Sky Superfast 35
Sky Ultrafast Plus
How can I check Sky availability in my area?
Interested in signing up for Sky but not sure if the package you want is available where you live?
The best way to find out is to enter your postcode in our availability checker. We’ll then show exactly which Sky packages are on offer at your address.
What’s good about Sky?
- Decent range of fibre broadband, and superfast services are widely available
- Sky is a ‘quad-play’ provider, so you can bundle broadband with TV, home phone and mobile and get discounted services
- Perhaps the most comprehensive TV provider on the market, with a huge range of channels and bolt-ons, including Disney+ and Netflix
- Really good movie channels, which tend to air blockbusters straight from the cinema
- Sky Sports channels with live Premier League games, F1, Ryder Cup and The Ashes
- Sky Q is one of the best set top boxes around
- Free gifts and upgrade incentives for new and existing Sky customers with the SKY VIP benefit scheme
- Highly-rated customer service and good customer satisfaction record, according to Ofcom
What’s bad about Sky?
- Only 18-month contracts available
- A satellite dish is required to get certain Sky TV plans, such as Sky Q. This can rule out some customers in blocks of flats
- Cheaper TV and broadband bundles are available from other providers
- You can get Sky shows and sports with cheaper and more flexible NOW TV memberships
- Champions League and Europe League games are no longer on Sky Sports. So you’ll need to sign up to BT Sport to watch them
Sky landline and calls packages
When you sign up for Sky broadband, you get a basic Pay As You Talk line rental included. That means you only pay for calls you make, which works well if you don’t plan on using your landline much.
However, if you think you'll be making calls regularly or you'll be calling abroad, you'll want to upgrade your calls package. At the time of writing (July 2022), your options are:
- Sky Talk Evenings and Weekends Extra – for an extra £5 per month, you get unlimited evening and weekend calls to UK mobiles and landlines
- Sky Talk Anytime Extra – for £12 a month, you get inclusive calls to UK landlines 24/7, plus international calls at 2p per minute to 22 different countries
- Sky Talk International Extra – for £14 a month, you get unlimited inclusive calls to UK mobiles and landlines, as well as 50 worldwide destinations
All Sky Talk plans come with some extra features, such as Caller Display, 1571 Return Call and automatic number withhold. And, like with other Sky services, all are available on 18-month contracts.
Sky broadband set-up
With a few exceptions, most customers will be able to set up their Sky broadband connection themselves with no need for an engineer visit.
You can take care of the installation yourself, which is just a case of plugging in the router and switching it on.
The major exception is if you’re signing up for Sky’s fibre-to-the-premises (FTTP) Ultrafast or Gigafast service. This is because installation generally requires a home visit from an engineer.
Although you may not need one if the previous occupants have had an FTTP service installed, or if you’re in a newbuild home that’s already provisioned for an ultrafast service.
This is where Sky really comes into its own. With new big-screen drama every month on Sky Atlantic, lots of premium sport, movie premieres and the excellent Sky Q box, it has arguably the most comprehensive selection of channels you can get.
All customers get Sky’s Ultimate TV package as standard, which includes 300+ channels, including Sky One, Sky Atlantic and Fox, as well as Sky box sets on demand and 40 catch-up channels.
Plus, Sky TV is very customisable. Depending on what you like, you can add Sky Cinema, sports channels from BT and Sky, as well as subscriptions like Netflix and Disney+. To enhance your viewing experience, you can buy multiscreen, HD and Ultra HD + HD add-ons.
Extra Sky and BT channels, as well as multiscreen, require you to sign up for 18-month contracts. Nevertheless, most other subscriptions and add-ons are available on a monthly rolling basis – so it’s very easy to switch things up during your TV contract.
Sky TV set-up
If you’re getting Sky TV via the Sky Q box, you’ll need a compatible satellite dish outside your home – and if you don’t have this, an engineer will need to come and install one.
Luckily, there are some other ways to get Sky TV without a satellite dish:
- Sky Glass – with Sky’s all-in-one streaming service and smart TV, you stream TV over Wi-Fi rather than over a satellite broadcast
- NOW TV memberships – NOW’s subscription service lets you buy certain packs of Sky channels on a monthly rolling basis, without any need for a long contract or dish installation
Sky Q box
Although released back in 2016, Sky Q remains among the very best set top boxes, for many reasons:
- You can set it to record entire series with one-button
- Lots of space for recordings, with 1TB and 2TB storage options
- Start watching in one room and pick up in another
- Voice-activated remote lets you search with voice commands
- Lets you pause, rewind and restart TV
Another way of getting Sky TV in your home is by buying Sky Glass.
With Sky Glass, you don't just get a set-top box - you get the whole TV. And best of all, there's no need for a satellite. It all works via your broadband connection instead.
You can pick between a 43", 55", or 65" screen, embedded with Sky's TV tech to deliver Sky channels and services directly to the set.
Sky’s TV-on-the-go service lets you watch live and catch-up TV on your smartphone, tablet or PC, as well as on your games console.
It also lets you access on-demand movies and shows on the same range of devices while you’re out and about.
The network also offers a data piggybank for customers to store data to use at a later date. And customers benefit from zero-data streaming too, when watching Sky TV on a smartphone or tablet
Not many providers offer rewards for loyal customers, so Sky’s VIP rewards scheme is a nice bonus to have – and it’s pretty generous, too.
At the time of writing (July 2022), for instance, all VIP customers get 12-months’ free access to discovery+. Sky also regularly gives away free tickets to events across the UK.
Find out what you can get on the My Sky app.
Does Sky charge an installation fee?
Sky broadband usually comes with upfront fees of around £10-20 - though these are often waived thanks to special offers.
The major exception is if you require a new phone line to be installed at your address.
With ultrafast, an engineer visit will usually be required. Which you’ll almost certainly be charged for.
A fee will also be applicable if you require a satellite dish to be installed for Sky TV. Depending on the package you choose, expect this to range from about £20-£50.
How long does Sky take to install?
In most cases, installing Sky broadband takes a matter of minutes and can be carried out entirely by the customer.
In cases where an engineer is required, we’d anticipate the job will take about an hour.
The installation time for Sky TV depends on how easily you’re able to book an engineer appointment to install a satellite dish. Sky cites a wait time of between 10-14 days.
When the engineer arrives, most customers report the job takes between one to two hours.
Sky broadband customer service
Sky regularly scores well in Ofcom’s reports on customer service and satisfaction.
If you need help with your broadband, you can talk to a Sky customer service advisor on 0333 759 1018.
Alternatively, you can chat online with a rep via Sky’s site, or through the My Sky app. You can also get in touch with Sky on Twitter at @SkyHelpTeam.
Can I get Sky broadband without a landline?
A landline is required whichever Sky broadband package you sign up for, irrespective of whether you expect to actually use it to make calls.
But it’s worth noting that landline rental is included in the price of the package. And with pay as you go calls standard on all Sky broadband and phone bundles, you’ll only pay for calls you make.
What Sky broadband speeds can I get?
Almost everyone should be able to sign up for Sky’s Essential standard broadband with average speeds of 11Mbps, or either Sky’s Superfast 35 or Superfast fibre broadband (average speeds of 36Mbps and 59Mbp respectively).
However, its Ultrafast and Gigafast packages (average speeds of 145Mbps, 500Mbps and 900Mbps) aren’t as widely available. At the time of writing (July 2022), they’re available to around a quarter or a third of UK homes.
The best way to find out what you can get where you live is to use our broadband availability checker. Just tell us your postcode and we’ll do the rest.
How much is Sky broadband?
At the time of writing (July 2022), Sky Essentials is priced in the region of £30 per month. In fact, Sky Superfast 35 is a few pounds cheaper, despite the fact that it’s fibre broadband and several times faster.
But otherwise, the faster the speeds, the more you’d typically have to pay. At the time of writing, here’s what you can expect to pay:
- Sky Essentials - £30 a month
- Sky Superfast 35 - £30.50 a month
- Sky Superfast - £25 a month (normally £28)
- Sky Ultrafast - £32 a month (normally £35)
- Sky Ultrafast Plus - £42 a month (normally £45)
- Sky Gigafast - £52 a month
NB: Sky’s prices change from month to month, in line with time-limited promotions or offers. The prices here are intended solely as a snapshot, to give you a sense of what you can expect to pay.