Thinking about going for Vodafone home broadband? Here’s what’s on offer and what you need to know.
Vodafone offers reasonably priced broadband on straightforward packages. It’s simple and easy to understand.
It’s all fibre optic, with speeds ranging from 38Mbps up to an incredible 900Mbps (where ultrafast broadband is available).
You can bundle your broadband with a home phone package, and even add an Apple TV device.
And you can upgrade to Vodafone Pro – giving you more reliable ‘unbreakable’ internet, equipment for better Wi-Fi, and more advanced features.
Our best Vodafone broadband deals
*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.
Vodafone broadband speeds
Vodafone broadband is available with the following average download speeds:
Speeds of 200Mbps are only available if you upgrade to Vodafone Pro – more on that below.
Vodafone fibre broadband deals
All Vodafone broadband is now fibre optic. It no longer offers ‘standard’ ADSL broadband.
The vast majority of areas that can get a Vodafone fibre broadband deal will have access to speeds of 38Mbps or 67Mbps.
Deal on the faster fibre speeds of 100Mbps and above, however, are only available in certain areas where the ultrafast network has been rolled out.
What are Vodafone’s broadband, home phone, and TV bundling options?
You can take out Vodafone broadband on its own (with an inclusive landline), or you can bundle it up with a home phone package. And if you’re upgrading to Vodafone Pro Xtra, you can add TV as well.
For home phone, Vodafone includes a pay-as-you-go phone line with all its standard broadband packages – or a line with inclusive anytime calls with Pro packages. You can upgrade your phone line plan or add extras – more on those below.
TV is only available with Vodafone Pro Xtra. It gives you an Apple TV 4K device to plug into your TV, which is a primarily app-based gadget.
You’ll have access to a whole host of streaming apps, such as iPlayer, Netflix, NOW, Amazon Prime Video, and more. That includes a few months’ free Apple TV+ too, courtesy of Vodafone. Bear in mind you’ll need to pay for all other app subscriptions separately.
Apple TV lets you watch a few live channels, but only via relevant apps (e.g. you can watch BBC channels via the iPlayer app). You don’t get any extra channels included, as you would with a TV package from Sky or Virgin, for instance.
What Vodafone home phone packages are available?
A pay-as-you-go phone line is included as standard with Vodafone’s broadband, and you can add upgrades:
- Evening and weekend calls (UK landlines only)
- Anytime landline and mobile calls
- Voicemail Plus
- Call management features – get a bundle of calling features, such as Call Divert
Vodafone Pro Xtra, meanwhile, gives you those anytime landline and mobile calls ready-included.
You can of course also get Vodafone mobile deals.
Designed for those who need the best quality broadband they can get, Vodafone's Pro service is an add-on that's available on all its fibre broadband packages and is billed as offering 'unbreakable broadband' and 'Super Wi-Fi'.
At its heart is a powerful mesh network that pairs a powerful main router with Wi-Fi discs that you place around the home. The result is a stronger, more robust signal that eliminates notspots.
If there's an outage that affects Vodafone's home broadband, the router automatically connects to its 4G mobile internet signal. So there's no service interruption.
Customers can choose from the standard Pro add-on and Pro Xtra. Both include all the above, as well as the chance to upgrade to Vodafone's ultrafast fibre to the premises broadband service when it becomes available in their area.
However, if you choose Pro Xtra you also get a free Apple TV 4K, a few months' subscription to Apple TV+, anytime landline and mobile calls, and a guarantee that your price will be frozen for the duration of your contract term.
Does Vodafone offer broadband-only options?
Technically, no. Because Vodafone is delivered via the traditional phone lines, a landline is required and included as standard.
On the plus side, that means you aren’t charged anything extra for a landline you won’t use. It’s all included in the price, which is generally very good value.
It’s up to you whether you connect a home phone to your line or not.
Can I get Vodafone broadband in my area?
You can find out by entering your postcode here.
Compare broadband deals in your area
Vodafone uses the Openreach network to deliver broadband, so there’s a very good chance you can get it. It’s only present in areas where fibre optic broadband has been rolled out, which thankfully is most of us.
The fastest speeds (100Mbps+), however, are less widely available. You’ll only find them in select areas.
Vodafone broadband deals for existing customers
Many of Vodafone’s broadband deals are for new customers, but you may occasionally find special offers for existing broadband customers.
There are also discounts available for Vodafone mobile customers – currently, a discounted upgrade to Vodafone Pro.
Vodafone broadband setup
For Vodafone’s regular broadband packages, setup is very straightforward. In most cases, you can do it yourself in a matter of minutes. You’ll receive your router in the post (it fits through the letter box), and just have to plug it in and connect your devices.
Some cases may require an engineer visit (e.g. if your property has never had Openreach fibre internet connected before, or you’re switching from a different network), which shouldn’t take more than an hour at most.
For Vodafone Pro, setup takes a little more work, but is still reportedly very easy, even for technological novices. Again, you’ll get your router in the post, but this time along with your Wi-Fi booster(s) – and Apple TV device if you’ve chosen Pro Xtra.
You start off by setting up the router as above, then the boosters. To get these set up and positioned in the best place, you’ll need to download the app, which is incredibly easy to use.
Setting up the Apple TV, too, is as simple as plugging it in and following the on-screen instructions.
If you have any problems setting up Vodafone Pro, the good news is that you’ll have Vodafone’s Wi-Fi Xperts on hand to help you out.
Vodafone broadband customer service
According to Ofcom, the quality of Vodafone’s customer service is about average for the industry.
The number of complaints about broadband is very slightly above average, and lower than average for landlines.
Satisfaction with Vodafone’s handling of the complaint, however, is perfectly average. Users are generally happy with the customer service.
What’s good about Vodafone broadband?
- Great value, with good prices for what you get
- All is speedy fibre optic broadband, up to 900Mbps where available
- Option to upgrade to Pro for more reliable ‘unbreakable’ internet
- Discounts for mobile customers
- Very easy setup, even for Pro packages that have extra equipment
- Bundling options for home phone and Apple TV
What’s bad about Vodafone broadband?
- No ADSL broadband – you won’t find Vodafone outside of fibre areas
- TV package is lacking – it’s an Apple TV device with no live channels, and only available by upgrading to Pro Xtra
- Pro option can be quite expensive
Compare Vodafone against other UK broadband providers
Read more about UK providers, and see how all your options compare: