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EE vs Virgin Media broadband: Which is better?

Both providers offer a wide range of broadband packages, with ultrafast speeds for lightning-fast connections. So, which one suits you best? We take a look at what EE and Virgin Media have to offer.

EE vs Virgin Media broadband at a glance

EE

Virgin Media

Can I get ADSL?

Yes – average speeds of 10Mbps

No – Virgin Media doesn’t offer standard ADSL broadband

Can I get superfast fibre?

Yes – average speeds of 36Mbps or 67Mbps

Yes – average speeds start from 54Mbps

Can I get ultrafast fibre?

Yes, with maximum average speeds of 900Mbps

Yes, with maximum speeds of 1,130Mbps

Download limit?

No, all packages are truly unlimited

No, all packages are truly unlimited

TV

Yes – Apple TV 4K-based service

Yes – a Virgin TV 360 box with your choice of channels

Do I have to take a home phone?

No

No

EE vs Virgin Media: Cost

At the time of writing (December 2022), EE’s best-value deal is its Unlimited Fibre Broadband package. It costs £24 a month on a 24-month contract and gets you average speeds of 36Mbps.

Currently, Virgin Media’s cheapest deal is its M125 Fibre Broadband and Weekend chatter broadband and phone bundle. For £26 a month on an 18-month contract, you get average speeds of 132Mbps, plus unlimited weekend calls to UK landlines.

Bear in mind, though, that both providers have a steep price hike once the minimum term is up – Virgin Media’s price increase is greater than that of EE’s.

Overall, Virgin Media runs more expensive, particularly if you opt for one of its more comprehensive broadband, phone and TV bundles. In comparison, EE’s broadband packages are competitively priced.

Online exclusive Unlimited Fibre Plus
New customers only Offer ends 02/02/2023
New customers only Offer ends 02/02/2023
New customers only
New customers only
Online exclusive Full Fibre Max Gigabit
New customers only Offer ends 02/02/2023

*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.

New customers only
New customers only
New customers only
New customers only
New customers only

*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.

EE vs Virgin Media: average broadband speeds

Both providers offer a wide range of broadband speeds:

  • EE’s broadband speeds: 10Mbps, 36Mbps, 67Mbps, 145Mbps, 300Mbps and 900Mbps
  • Virgin Media’s broadband speeds: 54Mbps, 108Mbps, 213Mbps, 362Mbps, 516Mbps and 1,130Mbps

In terms of speed, Virgin Media comes out top – indeed, it’s the fastest widely-available provider in the UK. However, light users may find that they don’t require such a fast connection.

EE vs Virgin Media: broadband packages

EE offers a standard ADSL broadband package with average speeds of 10Mbps, as well as plenty of choice when it comes to fibre broadband. You can also opt to add a landline and/or Apple TV 4K.

Virgin Media is purely focused on fibre optic broadband, with packages starting from average speeds of 54Mbps. On top of this, you can also choose to bundle your broadband with a landline and/or Virgin Media’s excellent TV options.

All of EE’s new deals are on 24-month contracts, though some older plans also offer 12-month options.

Virgin Media’s plans are 18 months long. What’s more, it’s one of the few providers to offer shorter-term contracts, with options for 12-month and even one-month rolling contracts – ideal if you’re a student or in a temporary let.

EE vs Virgin Media: home phone

Both EE and Virgin Media have broadband-only options with their fibre broadband packages – only EE’s standard ADSL package requires you to take a landline. But if you want a home phone, you can add that to your broadband deal.

With a wide array of call plans and extra features, Virgin Media has plenty of options to choose from.

The most basic call package, Talk Weekends, comes with weekend calls to UK landlines and Virgin Mobile numbers. And you can upgrade to a more inclusive package, including a couple of plans that get you unlimited calls to international destinations.

You can also customise your package by adding extra minutes and features on top.

In comparison, EE’s landline options aren’t quite as extensive. The most basic is a ‘Pay as you call’ deal, in which every call you make is charged at EE’s standard rates. Otherwise, you can choose from two different calling add-ons: Anytime calls to UK landlines and mobiles, or Anytime UK and international calls.

Like with Virgin Media, you can add extra features to your home phone with a Call Plus add-on.

EE vs Virgin Media: TV

When it comes to TV, Virgin Media has one of the biggest ranges of channels on the market.

You can choose from a wide selection of pre-made bundles. The smallest come with 100+ channels and on-demand content, while the biggest come with 230+ channels (including the best of Sky TV and BT Sport) and a standard Netflix subscription.

Plus, all TV packages come with a Virgin TV 360 box – Virgin’s impressive set-top box with plenty of handy functions and smart capabilities – as well as Virgin TV Go, which allows simultaneous streaming on two devices.

But all this doesn’t come cheap, as Virgin Media’s premium packages are on the pricier side. Still, if you’re a fan of live TV, it’s hard to beat Virgin Media’s TV plans.

In comparison, EE’s TV offering is a simple set-top box service, where you can stream your favourite apps, subscriptions and players. As well as an Apple 4K TV set-top box, you get a free three-month Apple TV+ subscription when you sign up.

While it’s nowhere near as comprehensive as Virgin Media, it’s certainly cheaper. Plus, it may suit you better if you prefer streaming services to live TV channels.

On the plus side, neither provider requires you to get a satellite dish.

EE vs Virgin Media: Fibre broadband and availability

EE uses BT’s Openreach network to supply an internet connection to your home. This means it has widespread availability, and you’ll likely be able to get a choice of packages at your address.

On the other hand, Virgin Media owns and operates its own full fibre network. As a result, it can deliver those eye-wateringly fast speeds – but the catch is that it’s not as widely available.

To see what broadband deals you can get, enter your post into our postcode checker.

EE vs Virgin Media: Download limits

Both EE and Virgin Media offer truly unlimited downloads. This means you can game online and stream media to your heart’s content, without ever having to worry about hitting a download limit.

EE vs Virgin Media: Extras

Both EE and Virgin Media reward their customers with exclusive perks and sweeteners.

If you’re an existing EE mobile customer, you can earn some extra rewards when you add EE broadband to your plan, including 10% off your monthly broadband bill, and up to 20GB extra mobile data every month.

As Virgin Media has partnered with O2, Virgin Media customers can also enjoy all the exclusive rewards that come with O2 Priority, such as complimentary cinema tickets and daily benefits from high-street brands. All this can be found on the Priority app, which you can download to your smartphone.

EE vs Virgin Media: Customer service

In Ofcom's annual reports, EE consistently scores well when it comes to customer satisfaction. In both 2020 and 2021, EE customers were more likely than average to recommend EE broadband to a friend.

On the flip side, Virgin Media fell short in Ofcom’s latest annual report. It found customer satisfaction with Virgin Media’s broadband service to be lower than average, and customers were less likely than average to recommend it to a friend.

Additionally, for the second year running, EE generated the fewest broadband complaints to Ofcom per 100,000 customers in 2021. In contrast, Virgin Media generated the most.

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