Thinking about taking BT Broadband? Here’s what’s on offer and what you need to know.
BT boasts fast home internet deals suitable for most families, flexible TV packages, as well as lots of SIM only and mobile plans to choose from. Here’s everything you need to know…
BT is one of the most popular broadband providers in the UK. Currently, it owns the vast majority of the broadband cabling in the country, and leases it out to the other major providers.
So, you’re likely to get as good a service with BT as you are with any of the major providers – but there are a fair few extra things to think about with BT.
Let’s take a look…
Our best BT broadband deals
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So what does BT offer?
|Fibre Optic broadband||Yes|
|TV||Yes (via YouView box)|
|Sky Sports||Yes (Sky Sports 1 and 2 are available for BT Infinity customers)|
What broadband packages can I get from BT broadband?
With BT, you’ll get standard ADSL, fibre optic and superfast broadband packages to choose from.
And there’s also a chance that BT’s full fibre broadband offering might be available where you live – although this is currently only on offer in a few areas, so it’s unlikely.
Here’s a little more about what each package has to offer:
BT offers ADSL broadband – also known as standard broadband.
This is currently the most popular and widely available type of broadband in the UK, with BT’s service reaching average speeds 10Mbps per second.
ADSL broadband is transmitted through copper telephone cables, meaning that the further you are from your local telephone exchange the less likely you are to get the fastest speeds.
Fibre Optic Broadband
|Fibre 100 and Fibre 250||Between 145 and 300Mbps|
BT’s Fibre Essential comes with speeds of 36Mbps. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 features speeds of 67Mbps.
There are also ultrafast packages available, with impressive average speeds of 145Mbps and 300Mbps. However, availability is currently limited.
BT’s fibre products are perfect for activities like streaming high quality video (Netflix, YouTube) and online gaming – both of which put major demands on your connection.
If you want the very fastest BT has to offer, there’s a full fibre package available too, with speeds of up to 900Mbps. Though it’s only accessible to a small portion of the UK at the time of writing.
Lastly, all BT fibre packages come with truly unlimited usage, so you can download and stream as much as you want without incurring extra charges and you can rest assured you won’t be subjected to traffic management at peak times.
BT Complete Wi-Fi
BT’s Complete Wi-Fi service maximises the strength of your broadband using a so-called mesh network and WiFi discs. At the time of writing, you can add Complete Wi-Fi to your fibre plan for an extra £10 per month.
And if your speed doesn’t improve, BT will send you additional discs, free of charge. And if that doesn’t help, it’ll give you £100 cashback.
With BT you can take a calls package with your broadband, but you can also choose a pay as you go plan, if you prefer. That means you’ll only pay for the calls you make.
So whether you’re someone who makes a great deal of calls or you barely ever use your landline, make sure you pick a deal that suits you.
BT offers five flexible TV packages, plus the option of monthly add-ons like Now TV and Sky Sports passes.
BT’s newest YouView TV box comes with up to 300 hours’ worth of storage, and lets you pause, rewind and record live TV.
There’s also over 70 Freeview channels included, plus access to apps like BBC iPlayer, Netflix and Now TV.
At the time of writing, SIM-only deals with BT start at just £5 a month for BT broadband customers. Plans range from 1GB to 100GB, and come with unlimited minutes and texts as standard.
If you want more than one SIM card for your household, BT Mobile’s Family SIM lets you do that and save money. Family SIM plans are flexible too, running on a 30-day contract as long as one SIM is on a 12-month contract.
All BT Mobile plans come with fast 4G or 5G in select areas, unlimited texts, free unlimited access to BT Wi-fi hotspots and inclusive roaming with Roam Like Home.
As BT’s flagship TV offering, BT Sport consists of four channels: BT Sport 1, BT Sport 2, BT Sport 3 and BT Sport ESPN.
They boast 52 Premier League games per season, plus Champions League, Europa League, FA Cup and Scottish Premier League football to boot.
To add Sky Sports channels to your existing BT package, you’ll need to opt for BT’s Big Sport TV package.
It includes all of BT sports channels including Box Nation, plus access to Sky Sports while you’re on the move via the Now TV app.
Can I get BT broadband deals in my area?
Chances are at least one of BT’s broadband packages will be available in your area. That said, fibre optic broadband is less common than standard, ADSL broadband, especially in rural areas.
To be sure about what broadband packages are available where you live, enter your postcode below:
Compare broadband deals in your area
What’s good about BT broadband?
- Wide range of availability
- Good selection of packages suitable for different needs
- Free access to thousands of BT Wi-Fi spots
- Truly unlimited broadband packages
- Affordable TV service
- Complete WiFi add-on for seamless connectivity throughout your home
- BT Smart Hub WiFi router
What’s bad about BT broadband?
- Not the cheapest provider around
- Virgin Media offer faster speeds
- Sky and Virgin Media offer more comprehensive TV package
BT broadband set-up
Is there a BT broadband installation fee?
BT says it probably won’t charge you installation fees if your home has recently had a telephone service from BT, your wiring and socket is undamaged and there’s still a dial tone.
However, if none of the above applies to your current situation, you may be charged a connection fee – usually around £140. This covers engineering work at your home or at the exchange.
What’s the BT broadband installation time?
Switching from another provider? Be prepared to wait up to two weeks to get your services up and running.
If not, your services should be ready in a few days – depending on where you live and engineer availability.
BT broadband customer service
In recent years BT customers’ service satisfaction rating has improved, according to a recent report by Ofcom. Its annual report for 2019, 86% of customers said they were satisfied with their overall service.
How MoneySuperMarket customers can claim
Please note that there are date restrictions on certain deals - full T&Cs are on BT's website.
BT Reward Card – How to Claim
Your BT login details will be sent to you via email once you’ve confirmed your purchase. Once your BT connection has been installed and is live, you can visit the BT Claim My Reward page (link below) to apply for your entitled Reward Card you’re owed from the time of purchase. Your reward will be posted within 30 days. Claim My Reward
BT M&S voucher – How to Claim
To be eligible for the M&S voucher, you will have needed to order your chosen broadband package online through MoneySupermarket. Your BT login details and order reference number will be sent to you via email once you’ve confirmed your purchase. Only once your BT connection has been installed and is live, can you apply for your gift voucher. You should receive your M&S vouchers within 45 days. Use the link below to claim your M&S voucher: Claim M&S Voucher
BT Next voucher – How to Claim
To be eligible for the Next voucher, you will have needed to order your chosen broadband package online through MoneySupermarket. Your BT login details and order reference number will be sent to you via email once you’ve confirmed your purchase. Only once your BT connection has been installed and is live, can you apply for your gift voucher. You should receive your Next vouchers within 30 days. Use the link below to claim your Next voucher: Claim Next Voucher
BT Boots voucher – How to Claim
To be eligible for the Boots voucher, you will have needed to order your chosen broadband package online through MoneySupermarket. Your BT login details and order reference number will be sent to you via email once you’ve confirmed your purchase. Only once your BT connection has been installed and is live, can you apply for your gift voucher. You should receive your Boots vouchers within 30 days. Use the link below to claim your Boots voucher: Claim Boots Voucher
BT John Lewis voucher – How to Claim
To be eligible for the John Lewis voucher, you will have needed to order your chosen broadband package online through MoneySupermarket. Your BT login details and order reference number will be sent to you via email once you’ve confirmed your purchase. Only once your BT connection has been installed and is live, can you apply for your gift voucher. You should receive your John Lewis vouchers within 30 days. Use the link below to claim your John Lewis voucher: Claim John Lewis Voucher
If you have claimed your BT Reward Card/Amazon/iTunes giftcards, but not received this in the allocated time, please visit this page: https://bt.custhelp.com/app/contact_email/c/6090
If you have claimed your Next/Boots/M&S voucher, but not received this in the allocated time, please fill out the following form: Claim Form
With deals and services from the leading providers, to the up and coming, you'll find something suited to you.
- Direct Save
- Post Office
- Virgin Media
- John Lewis Broadband
- NOW Broadband
- First Utility
Can I get BT broadband without a landline?
Unfortunately not. At the time of writing, you’ll need a landline to get BT broadband.
What BT broadband speed can I get?
What speed you get with BT really depends on where you live. Its ADSL broadband package, for example, is available across most of the country. Conversely, its full fibre optic packages are only available in select locations.
To see which BT speeds are available to you, use our postcode checker.
How much is BT broadband?
If you want the cheapest deals, you’re better off looking at providers such as TalkTalk or Plusnet – both of which offer lower deals than BT.
That said, BT offers a good service and boasts a decent range of ADSL and fibre optic packages.
How much you pay will ultimately come down to the package you choose. For example, BT’s fibre optic and ultrafast packages are more expensive than its ADSL offering, because they boast faster speeds.