Thinking about getting BT Broadband? Here’s what’s on offer and what you need to know.
Being a major provider, BT has plenty to offer. As well as a range of fast home internet deals to suit all types of households, you can choose to add flexible TV, home phone, SIM-only and mobile phone plans.
Plus, BT tends to throw in some extra rewards when you bundle your services.
So, you’re likely to get as good a service with BT as you would with any of the major providers – but there are a fair few extra things to think about with BT.
Let’s take a look…
Our best BT broadband deals
*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.
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So what does BT offer?
|Fibre Optic broadband||Yes|
|TV||Yes (via YouView box)|
|Sky Sports||Yes (Sky Sports 1 and 2 are available for BT Infinity customers)|
What broadband packages can I get from BT broadband?
With BT, you can get standard ADSL and superfast fibre optic broadband packages.
For the fastest speeds, there’s also a chance that BT’s full fibre broadband might be available where you live. It's currently being installed across the country, so you'll need to check if you can get it in your area.
Here’s a little more about what each package has to offer:
BT offers ADSL broadband – also known as standard broadband – which gets you average speeds of 10Mbps.
Fibre Optic Broadband
BT’s Fibre Essential comes with speeds of 36Mbps. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 features speeds of 67Mbps.
If you want the top speeds that BT has to offer, there are also ultrafast packages available. Its Full Fibre 100, 300, 500 and 900 packages boast impressive average speeds ranging between 150-900Mbps. However, availability is currently limited – use our postcode checker to see if it’s available in your area.
BT’s fibre products are perfect for activities like working from home, streaming high-quality video (Netflix, YouTube) and online gaming – all of which put major demands on your connection.
They come with BT’s powerful Smart Hub as standard, as well as online security features.
Not to mention, all BT fibre packages come with truly unlimited usage, so you can download and stream as much as you want without incurring extra charges or being subjected to traffic management at peak times.
BT Complete Wi-Fi
BT’s Complete Wi-Fi service maximises the strength of your broadband using a mesh network and Wi-Fi discs. At the time of writing, you can add Complete Wi-Fi to your fibre plan for an extra £10 per month. You’ll get a Smart Hub 2 and one Wi-Fi disc.
And if your speed doesn’t improve, BT will send you additional discs, free of charge. And if that doesn’t help, it’ll give you £100 cashback.
What BT call packages are available?
While most of BT’s broadband plans don’t require a landline, you can choose to bundle your broadband and home phone together. Phone plans include:
- Pay as you go – only pay for the calls you make
- 700 Minutes – 700 minutes to UK landlines and mobiles, anytime
- Unlimited Minutes – unlimited calls to UK landlines and mobiles, anytime
If you have friends or family living abroad, there’s also a couple of international phone add-ons:
- Friends and Family International – discounted call rates to 236 destinations
- International Freedom – 600 minutes to select destinations, as well as discounted rates to the rest of the world
All plans work on a one-month rolling contract, offering you greater flexibility to change your phone plan every month.
Whether you love chatting on the phone, or only use your landline occasionally, make sure you pick a deal that suits you.
Does BT offer broadband only options?
Yes, it does. If you don’t use or want a landline, you’ll be able to get broadband-only deals with BT.
However, bear in mind that as well as not being able to make calls, you won’t be able to receive incoming calls, nor make calls to emergency services.
What TV packages can I get with BT?
BT offers five flexible TV packages: Sport, Big Sport, Entertainment, Big Entertainment and VIP.
They all work on a 24-month contract, but they’re flexible as you can change between TV packages every 30 days.
Plus, you’re free to add and remove monthly subscriptions like Now TV and Sky Sports whenever you want. So, it’s easy to explore and curate a selection of channels that best suits you.
BT’s newest YouView TV box, dubbed the TV Box Pro, comes with up to 600 hours’ worth of storage, and lets you pause, rewind and record live TV.
There’s also over 70 Freeview channels included, plus access to apps like BBC iPlayer, Netflix and Now TV.
As BT’s flagship TV offering, BT Sport consists of four channels: BT Sport 1, BT Sport 2, BT Sport 3 and BT Sport ESPN.
They boast 52 Premier League games per season, plus Champions League, Europa League, FA Cup and Scottish Premier League football to boot.
You’ll be able to access BT Sport through two of its TV packages: Sport and Big Sport.
To add Sky Sports channels to your existing BT package, you’ll need to opt for BT’s Big Sport TV package.
It includes all of BT sports channels including Box Nation, plus access to Sky Sports while you’re on the move via the Now TV app.
At the time of writing (March 2022), SIM-only deals with BT start at £8 a month for BT broadband customers. Plans range from 4GB to 100GB, and come with unlimited minutes and texts as standard.
If you want more than one SIM card for your household, BT Mobile’s Family SIM lets you do that and save money. Family SIM plans are flexible too, running on a 30-day contract as long as one SIM is on a 12-month contract.
All BT Mobile plans come with fast 4G or 5G in select areas, free unlimited access to BT Wi-fi hotspots and inclusive roaming in 47 locations with Roam Like Home.
Can I get BT broadband deals in my area?
It’s highly likely that you’ll be able to get BT broadband in your area. That said, fibre optic broadband is less common than standard ADSL broadband, especially in rural areas.
To be sure about what broadband packages are available where you live, enter your postcode below:
Compare broadband deals in your area
BT broadband deals for existing customers
Being with one of the biggest providers in the UK has its perks, as BT has many tempting offers and incentives for existing customers.
First, BT Broadband and BT Mobile customers can enjoy free, unlimited access to BT’s extensive public Wi-Fi network. With more than five million hotspots across the UK, including on the London Underground, it’s extremely useful when you’re out and about.
With BT, you have the option to bundle your broadband with TV, landline and/or mobile phone plans to save money. And BT often gives you some perks in return. At the time of writing (March 2022), here are just a few of the treats you can get:
- If you add a SIM-only plan, you’ll be able to get a few rewards, such as £5 BT broadband discount, or the BT Sport app (worth £10 a month)
- If you buy a Full Fibre 500 or Full Fibre 900 broadband plan, BT will throw in an Xbox Game Pass Ultimate too (worth up to £120)
- If you get a TV and broadband bundle, you can get six months of BritBox for free
How MoneySuperMarket customers can claim vouchers from BT
Your Voucher Claim email will be sent to the email address used to sign up for the voucher. This can take up to 100 days from your date of activation.
MoneySuperMarket are unfortunately unable to query the status of your voucher until after this period has concluded.
For BT Reward Card enquiries please contact: firstname.lastname@example.org
BT broadband set-up
Depending on your package, you may be able to easily install your broadband yourself.
In many cases, you’ll simply need to find your master socket, and then connect the Openreach modem and BT Hub to it.
Is there a BT broadband installation fee?
BT says it probably won’t charge you installation fees if your home has recently had a telephone service from BT, your wiring and socket is undamaged and there’s still a dial tone.
However, if none of the above applies to your current situation, you may be charged a connection fee – usually around £140. This covers engineering work at your home or at the exchange.
What’s the BT broadband installation time?
Switching from another provider? Be prepared to wait up to two weeks to get your services up and running.
If not, your services should be ready in a few days – depending on where you live and engineer availability.
And if an engineer needs to get involved – for example, if you’re getting full fibre – they’ll usually take around three hours to install your broadband.
BT broadband customer service
You can get in touch with BT in a number of different ways:
- Phone – get in touch with its UK and Ireland-based team by calling 0800 800 150, or +44 150 174 7714 from outside the UK, or 150 from BT mobile. Lines are open 8am-9pm Monday to Friday, and 8am-8pm on weekends and bank holidays
- Text – text HELP to 61988. This service is open the same hours as its phone support
- Online chat – drop their experts a message through the online chat service, available every day, 7am-10:30pm
There’s also the BT Community, an online forum where you can ask other BT customers any questions.
In recent years, BT customers’ service satisfaction rating has improved, according to a report by Ofcom. In its annual report for 2020, 80% of customers said they were satisfied with their overall service.
What’s good about BT broadband?
- Wide range of availability
- Good selection of packages suitable for different needs
- Option to bundle your broadband with other services, such as its affordable TV options
- Plenty of rewards and discounts for new and existing customers
- Free access to millions of BT Wi-Fi public hotspots
- Truly unlimited broadband packages
- Free BT Cloud account with any broadband package – depending on your plan, you can get 10GB, 200GB or 1000GB free
What’s bad about BT broadband?
- Not the cheapest provider around
- Virgin Media operates its own network, so it offers much faster speeds (albeit for a higher price)
- Sky and Virgin Media offer more comprehensive TV package
Compare BT against other UK providers
Can I get BT broadband without a landline?
Unfortunately not. At the time of writing, you’ll need a landline to get BT broadband.
What BT broadband speed can I get?
What speed you get with BT really depends on where you live. Its ADSL broadband package, for example, is available across most of the country. Conversely, its full fibre optic packages are only available in select locations.
To see which BT speeds are available to you, use our postcode checker.
How much is BT broadband?
If you want the cheapest deals, you’re better off looking at providers such as TalkTalk or Plusnet – both of which offer lower deals than BT.
That said, BT offers a good service and boasts a decent range of ADSL and fibre optic packages.
How much you pay will ultimately come down to the package you choose. For example, BT’s fibre optic and ultrafast packages are more expensive than its ADSL offering, because they boast faster speeds. It's also a good idea to look into what you can expect as a BT customer when you come to the end of a new contract.