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Sky Broadband help and problems

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Got a problem with your Sky Broadband service? Need to get in touch with Sky customer support for help? You'll find all the information you need here.

Sky Broadband help and troubleshooting

Whether you have a question about a bill or you’re experiencing slow service, it’s important to contact your broadband provider so they can put things right.

However, it can sometimes be difficult to find out where and how to get the support you need.

In this guide, you’ll find information on how to get assistance from Sky Broadband, as well as useful links to its customer support webpages.

Sky Broadband help number

Get in touch with Sky by calling its general helpline on 0333 759 0717 – opening times vary by department.

Sky Broadband help online

In general, Sky recommends you use its online resources as a first step to solving any issues.

It has a comprehensive broadband help page, with plenty of articles and guides that can help diagnose and fix common problems.

To get faster and more personalised customer support, you should log into your account using your Sky iD.

You can also download the My Sky app to your phone, where you can easily manage your account and get 24/7 support.

Sky Broadband help online chat

You can speak with a real-life adviser through the My Sky messaging service.

There’s also the Sky Community, an online forum where you can speak to advisers and other customers for help and advice with your Sky products.

Sky Broadband sales number

If you’re a new customer looking to buy a Sky Broadband package, the best bet is to shop around on its website.

But if you require further help, or have questions, you can call Sky on 0333 759 0850 to speak with an adviser.

Sky Broadband billing number

If you have a problem with your bills, or you need help, call 0333 759 0850.

However, the easiest and most efficient way to manage and pay your bills is through your online account or the My Sky app.

Sky Broadband down? What to do

If you’re experiencing trouble with your internet connection, don’t panic. It may be the case that Sky Broadband has temporarily gone down.

First, check your service status online to see if there are any outages affecting your area.

You can also test your connection online and follow some basic troubleshooting steps to improve your Wi-Fi signal – sign in with your Sky iD to do so.

Finally, if you need further assistance, Sky will give you contact details for the relevant support team.

Sky Broadband complaints

If you’re unhappy with your Sky Broadband experience, you can complain by phone, email, post or online message.

All contact options and details can be found on the website.

How to report a Sky Broadband complaint the right way

If you want to make a complaint by phone, call 0333 759 0850.

You can get in touch via email – simply fill out its online web form and a Sky expert will get back to you.

And you can also send them an online message. Be aware that responses aren’t always immediate, as you’re talking to them in real time. Opening hours for online messaging are 8:30am – 7:30pm, Monday to Sunday.

If you don’t mind waiting a little longer, you can also send them a letter by post.

You should keep a record of all your calls and correspondence – for example, note down when a call was made and what was said.

Didn’t get your problem resolved?

Sometimes complaints aren’t always resolved and your broadband may not get fixed. In this case, you can take your complaint to the communications ombudsman.

It can handle any issues with billing, customer service and service quality.

Time to change provider?

If you’re thinking of changing provider, bear in mind that you may have to pay a big fee to cancel your contract early, unless there are sufficient grounds to do so without penalty. If you are near the end of your deal, you can take a look at some alternative providers.

Visit our broadband reviews page to compare providers and deals and see what’s available in your area.

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