Gigaclear broadband was launched in 2010 with the aim to provide high-quality, superfast and reliable broadband to the UK’s more rural areas.
Why should I choose Gigaclear broadband?
Living in a rural area can often mean limited options for fast and reliable broadband. Gigaclear looks to solve that issue by supplying ultrafast broadband to parts of Britain that other providers may have neglected.
It operates its own full fibre network using ‘fibre-to-the-premises’ (FTTP) technology, meaning it can deliver a much speedier and more reliable connection.
If you live in rural areas of Berkshire, Devon, Essex, Gloucestershire, Herefordshire, Northamptonshire, Somerset or Wiltshire, you might want to consider Gigaclear as your new provider.
The company is constantly expanding its coverage, so it’s always worth checking if it’s developing a new project in your area.
Our best Gigaclear broadband deals
*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.
What broadband packages can I get from Gigaclear?
Gigaclear offers a range of superfast, ultrafast and hyperfast broadband packages:
- Superfast 100 – average download speeds of 100Mbps
- Superfast 200 – average download speeds of 200Mbps
- Ultrafast 500 – average download speeds of 500Mbps
- Ultrafast 600 – average download speeds of 600Mbps
- Hyperfast 900 – average download speeds of 830Mbps
Gigaclear fibre broadband deals
As listed above, Gigaclear has a selection of fibre optic broadband deals, with speeds ranging between 100Mbps to 830Mbps.
What’s more, it offers symmetrical upload and download speeds - meaning upload speeds are the same as download speeds. This is fairly rare among home broadband providers, and it’s very handy for tasks such as saving to cloud storage, making video calls and live streaming.
All deals come with unlimited downloads and are available on 18-month contracts. And you won’t have to pay any connection or installation fees.
It’s also worth looking out for special time-limited deals – for example, during Black Friday – as you may be able to score some discounts.
Do bear in mind, though, that there are some pretty steep price hikes once your minimum term is up. For instance, at the time of writing (November 2022), the Superfast 200 deal comes in at £17 a month – but this rises to £40 a month once the 18-month contract is finished.
Gigaclear calls packages
As Gigaclear doesn’t use traditional copper cabling to deliver an internet connection, line rental isn’t automatically included with your broadband. However, you do have the option to add a home phone to your plan.
For an extra charge every month, you can sign up to one of Gigaclear’s phone plans:
- Evenings and Weekends
- Evenings and Weekends PLUS
- Anytime PLUS
While some providers require you to sign up to a home phone contract, Gigaclear’s plans are all on one-month rolling contracts – so you’re free to change or cancel whenever you want.
And they all come with a host of features, such as voicemail, call divert and premium call blocking, among others.
It’s worth noting that Gigaclear doesn’t use traditional copper cables to provide its phone service. Instead, it uses your home broadband to deliver a Voice over Internet Protocol (VoIP) service.
Some advantages of VoIP include clearer sound and (usually) more reliable calls. However, if there’s a power outage in your area, you won’t be able to use your home phone – which is why Gigaclear recommends against getting its home phone service if you’re reliant on your landline, and don’t have alternative means to contact emergency services in the event of a power cut.
Does Gigaclear offer broadband-only contracts?
Yes – you don’t need to take a home phone package with your broadband if you don’t want one.
Gigaclear TV packages
Gigaclear doesn’t provide its own TV service or set-top box. Nevertheless, customers can get an exclusive Gigaclear full fibre + Sky Entertainment & Netflix package.
This package gives you plenty of entertainment via the Sky Q set-top box. As well as 100 channels not on Freeview and over 500 box sets (including plenty of award-winning Sky Originals), you get a Netflix subscription and access to other streaming platforms, like iPlayer and YouTube.
At the time of writing (November 2022), a Gigaclear broadband and TV deal starts from £39 a month.
Can I get Gigaclear broadband deals in my area?
As Gigaclear primarily serves rural communities, you’re out of luck if you’re living in a big city.
Moreover, its coverage is currently limited to rural areas across the South West, South East and Midlands – including Berkshire, Devon, Essex, Gloucestershire, Herefordshire, Northamptonshire, Somerset and Wiltshire.
They’re expanding to more rural locations across the UK, so it’s best to check if it’s available at your postcode – either on Gigaclear’s website or using our postcode checker.
Gigaclear broadband customer service
There are several ways to get in touch with Gigaclear if you need help with your service:
- By phone – call its helpline on 01865 591 131. Lines are open 8am-5.30pm Monday to Friday, and 10am-5pm Saturdays and Bank Holidays. Lines are closed on Sundays, although you can get in touch via Live Chat between 10am-3pm
- By email
- By online account – log in to the customer portal to access your account
What’s good about Gigaclear broadband?
- Superfast and ultrafast speeds ranging between 100Mbps-830Mbps
- Flexible, monthly rolling home phone plans
- One of the fastest and most reliable options if you live rurally
What’s bad about Gigaclear broadband?
- Large price hikes once the minimum term is finished
- Very limited availability – you can only get it in certain rural locations
- Only 18-month contracts available
For more on Gigaclear, read our full review.
Compare Gigaclear against other UK providers
Want to take a look at your options first? Other providers include: