BT vs EE broadband: which is best?

bt vs ee broadband

EE is owned by BT. But their broadband offerings are very different. We put them to the test for our BT vs EE review.

BT vs EE broadband at a glance

BT EE
Can I get ADSL? Yes. Average speeds of 10Mbps Yes. Average speeds of 10Mbps
Can I get superfast fibre? Yes, average speeds of 36Mbps, 50Mbps or 67Mbps Yes. Average speeds of 36Mbps or 67Mbps
Can I get ultrafast fibre? Yes, with maximum average speeds of 900Mbps Yes, with maximum average speeds of 900Mbps
Download limit? No, all packages are truly unlimited No, all packages are truly unlimited
TV Yes. YouView-based BT TV service Yes. Apple TV 4K-based service
Do I have to take a home phone?
No No

BT vs EE cost

Most of the time EE fibre broadband works out a bit cheaper than BT. Not by an awful lot. But a few pounds per month can make all the difference if you’re on a tight budget.

EE and BT both offer a low-cost ADSL broadband service too, with EE coming in a bit cheaper here as well.

Both EE and BT regularly run time-limited discounts and sweeten their deals with free vouchers and gadgets, so keep a look out for those.

BT vs EE: average broadband speeds

Speeds on BT and EE’s fibre broadband packages are very similar.

For instance, EE’s Unlimited Fibre Broadband gets you an average speed of 36Mbps, which is exactly the same as BT’s Fibre Essential.

The same goes for EE Fibre Unlimited and BT’s Fibre 2, which both offer average speeds of 67Mbps.

BT and EE also offer ultrafast, full-fibre packages with average speeds that go up to lightning fast 900Mbps.

The catch is that they’re not cheap and are only available in select locations.

For most households a fibre package with 36Mbps or 67Mbps will be ample.

But if you’re in a very busy home or just want a really top-of-the-range service, full fibre is well worth a look.

BT vs EE: Broadband packages

All packages from EE and BT come with unlimited usage and are ‘truly unlimited’, too.

So whichever you choose, you’ll be free to use the internet as much as you like.

And you can rest assured that your provider won’t deliberately slow down your service at times of peak demand.

Both providers also offer broadband with no landline rental, in the event you decide you don’t want or need a home phone, and money-off when you add a mobile phone plan to your package.

And they both offer service guarantees in some form, too.

For instance, EE’s Smart WiFi is a mesh network that helps you get a strong signal throughout the home.

But it also gives you reassurance that if there’s fault with your service you’ll get a 25OGB mobile data allowance to use until your fixed-line home broadband is up and running again.

BT’s Halo 3+ add-on is broadly similar. Among the multiple routers that form a Complete WiFi mesh network, you’ll get a BT Mini Hub.

This is compatible with EE’s 4G and stands in as a substitute connection with unlimited downloads if there’s a problem with your home broadband.

You can get a sense of what's on offer with BT packages in the table below:

Online exclusive Fibre 1
New customers only Offer ends 16/09/2021
Online exclusive Fibre 2
New customers only Offer ends 16/09/2021

*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.

Think EE might be a better bet? You can see its packages here:

Online exclusive Unlimited Fibre Broadband
New customers only Offer ends 09/09/2021
Online exclusive Unlimited Fibre Plus
New customers only Offer ends 09/09/2021

*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.

BT vs EE: home phone

When you take a landline with BT or EE (and remember they’re now optional), you’ll get pay as you go calls as standard.

But there are a range of call add-ons, if you’re likely to make calls regularly.

BT call add-ons include 500 anytime minutes, unlimited minutes and international freedom that covers calls to 36 overseas locations.

EE’s are fairly similar, with add-ons for anytime UK calls, international calls and calls to mobiles.

BT vs EE: TV

BT’s TV service is based on the YouView box and stands out for offering flexible add-ons that let you sign up for packs of channels on a rolling-contract basis and then add and subtract them with 30 days’ notice.

Alongside BT Sport, customers can get all the major streaming services and watch on their YouView box, including Netflix, Prime Video, NOW and BritBox.

EE TV packages come with an Apple TV 4K set top box and all come with Apple TV+ service free for 12 months.

And you’ll get the BT Sport Ultimate, which grants access to the channel of the same name that cherrypicks some of the best content broadcast across BT Sport’s four channels.

EE customers can also add Netflix and Prime Video for an additional monthly charge.

BT vs EE: fibre broadband deals and availability

Perhaps unsurprisingly given that they use the same network infrastructure, BT and EE offer fibre with nigh-on identical speeds.

What’s more, that means their packages are available in the same spread of locations too.

To check which EE and BT fibre packages are on offer at your address, just pop your postcode in our availability checker below.

BT vs EE: download limits

All BT and EE fibre broadband deals have no limits on the amount you use the internet.

They’re also ‘truly unlimited, which means both providers have pledged never to deliberately slow down your service at peak times.

BT vs EE: extras

BT fibre customers benefit from free parental controls and Virus Protect software that can protect up to 15 devices on high-end packages or just two on lower-priced bundles.

All of which remains free of charge for the duration of your 24-month contract.

Opt for fibre from EE and you’ll get free protection for Norton Security Premium, which lets you secure up to ten devices.

But the catch is that this cover only lasts 12 months. You’ll have to pay for the software for the other half of your 24-month contract term.

BT wins out when it comes cloud storage too, with some BT fibre packages including a huge 1000GB via BT Cloud.

EE’s cloud storage comes in at a relatively tiny 25GB.

Both providers offer discounts to fibre broadband customers as an incentive to add extra services to their bundle.

BT customers who add a BT Mobile or EE plan to your fibre broadband bundle and qualify for a £5 per month discount on their phone contract. And if get the Halo 3+ add on, you'll get unlimited data on your phone plan.

EE doesn’t quite match that. But does offer EE phone customers a discount of 10% per month when they add EE broadband, as well as 20GB of free data per month.

BT vs EE: customer service

In Ofcom’s 2020 study, EE edged out BT for customer satisfaction. While 86% of BT customers were satisfied with their overall service, that number rose to 88% for EE.

EE also trumped BT for customer satisfaction for speeds, with scores of 85% and 84% respectively.