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Vodafone broadband help and problems

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Got a problem with your Vodafone broadband service? Need to get in touch with Vodafone customer support for help? You'll find all the information you need here.

Vodafone broadband help and troubleshooting

Whether you have a question about a bill or you’re experiencing slow service, it’s important to contact your broadband provider so they can put things right.

However, it can sometimes be difficult to find out where and how to get the support you need.

In this guide, you’ll find information on how to get assistance from Vodafone broadband, as well as useful links to its customer support webpages.

Vodafone broadband help number

You can contact Vodafone by calling 0333 3040 191, or +44 7836 191 191 if you’re abroad.

If you have a Vodafone mobile, you can call for free by dialling 191.

Lines are open 8am – 8pm, seven days a week.

Vodafone broadband help online

Vodafone has a comprehensive online support centre, where you can find answers, articles, and useful links for further assistance. It’s a good first port of call for any queries you may have.

Visit the broadband section for general information about home broadband, such as setting up your router, changing your plan or getting help with your internet.

There’s also the Vodafone Community, which is a 24/7 online forum where you can post questions and find answers from other Vodafone customers.

What’s more, you can download the My Vodafone app to your phone. As well as providing 24/7 support, it’s a convenient way to manage your account, pay bills and check your usage.

Vodafone broadband help online chat

If you need help at any time of the day, you can turn to Vodafone’s online chat service. Nicknamed TOBi, it’s a digital assistant available 24/7 – very useful when phone lines are closed.

If the bot can’t resolve your issue, it’ll put you through to a human advisor.

You can also access TOBi on the My Vodafone app, in case you have any questions while you’re out and about.

Vodafone broadband sales number

If you’re a new customer and you want to buy Vodafone broadband, call 0808 040 8408.

Vodafone broadband billing number

You can pay your bill over the phone by calling 0333 3040 191, or 56677 if you’re calling on a Vodafone mobile.

However, it’s quicker and more convenient to pay your bills via your online My Vodafone account or the My Vodafone app. You can also check your bill history and any upcoming payments.

Vodafone broadband down? What to do

If you’re experiencing trouble with your internet connection, don’t panic. It may be the case that Vodafone broadband has temporarily gone down.

First, Vodafone asks you to use its online Broadband Service Test to check your broadband status. You’ll need to log into your Vodafone account.

If the test doesn’t identify any connection issues, return to its Broadband Support page for more on what to do next. You’ll be taken through a series of steps to help identify and fix your issue.

If the online troubleshooting doesn’t resolve the problem, you’ll be directed to Vodafone’s online chat service for further help.

Vodafone broadband complaints

If you’re unhappy with your Vodafone broadband experience, you can complain by phone, post or web chat.

How to report a Vodafone broadband complaint the right way

To make a complaint by phone, call 0333 3040 441 to speak to its complaints team. Lines are open 8am – 8pm, Monday to Sunday.

If you prefer typing to talking, the web chat is available 24/7, every day.

You can also get in touch by writing – address and details can be found on the website.

You should keep a record of all your calls and any correspondence – for example, note down when a call was made and what was said.

Didn’t get your problem resolved?

Sometimes complaints aren’t always resolved and your broadband may not get fixed. In this case, you can take your complaint to the communications ombudsman.

It can handle any issues with billing, customer service and service quality.

Time to change provider?

If you’re thinking of changing provider, bear in mind that you may have to pay a big fee to cancel your contract early, unless there are sufficient grounds to do so without penalty. If you are near the end of your deal, you can take a look at some alternative providers.

Visit our broadband reviews page to compare providers and deals and see what’s available in your area.

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