Everything you need to know about
Plusnet

MoneySuperMarket's Guide to Plusnet Broadband

Thinking about taking Plusnet broadband? Here's what's on offer and what you need to know.

Plusnet Broadband

Plusnet is owned by BT but run as a seperate company with separate pricing and products on offer.

Focusing on value without compromising on customer service, Plusnet consistently comes out on top of the customer satisfaction charts.

Plusnet’s packages all offer unlimited downloads, but traffic prioritisation applies. See the Plusnet website for details.

So what does Plusnet offer?

ADSL Broadband

Plusnet broadband offers competitively priced ADSL broadband.

This type of broadband is delivered via the telephone system and is currently the most widely available type of broadband in the UK delivering speeds of up to 17Mbps.

Fibre Optic Broadband

Plusnet uses the Openreach network to deliver two fibre products – offering download speeds of up to 38Mbps and 76Mbps.

Plusnet provides each customer with an individual speed estimate for both ADSL and Fibre. Both ADSL and Fibre estimates are equally as reliable so you are more likely to receive speeds closer to those advertised.

Plusnet’s superfast broadband products are great for those who want to do data intensive activities such as streaming high quality video (Netflix, YouTube), those who game online or those who have multiple users logged on at any one time.

Calls package

Plusnet have a number of talk plans available to their customers, so whatever type of user you are you’ll find a package for you.
So whether you only use your landline on weekends or your phone is glued to your ear day long you’ll find a package to suit your needs with Plusnet.

TV

Currently, Plusnet does not offer TV services.

Mobile Phones

Plusnet does not currently offer mobile phones.

BT Sport

BT Sport can be added to Plusnet broadband providing you are a Plusnet broadband customer and have a Sky box.

If you sign up to a BT Sport pack through Plusnet, you’ll then be able to watch BT Sport 1, BT Sport 2m BT Sport 3 and BT Sport ESPN through your TV.

Sky Sports

Plusnet does not currently offer Sky Sports.

MoneySuperMarket’s expert view

Plusnet came out top of the customer satisfaction category at the 2015 MoneySuperMarket Broadband Supers awards for as a provider – they really do put customers first.

Not just known for its customer service, Plusnet also offers great value broadband packages with a few nice extras for consumers such as BT Sport.

So if you’re someone that values excellent customer service as well as value then Plusnet could just be the provider for you.

How MoneySuperMarket customers can claim cash back

Plusnet typically offers customers a ‘cash back’ with their broadband offers during a promotional window. The cash back is sent as a cheque in the post.

Plusnet is responsible for the fulfilment of the cash back cheques (not MoneySuperMarket). The cash back is not automatically sent out, in order to receive the cash back you need to do the following:

• Within 10 working days of your account becoming active, an email will be sent to your email address held against their Plusnet account.
• You must open the email and click on the link. This link is valid for two months from the date upon which you receive it.
• You will be presented with a confirmation screen.
• Within 30 days of clicking on this link, you will receive a cheque, through the post, at the address on your Workplace account. The cheque will be in the name of the account holder.