Everything you need to know about Plusnet

Why choose Plusnet?

• Among the UK’s cheapest broadband providers
• Award-winning customer service
• Unlimited usage on all packages
• Option to pay year’s line rental upfront and save money
• Packages often sweetened with free gifts

Our best Plusnet deals this week

What broadband packages can I get from Plusnet?

Unlimited Broadband – Entry-level, low cost ADSL/standard broadband service with average speeds of 10Mbps. Apt for single-occupancy households, or homes with two inhabitants. Truly unlimited, with no usage restrictions or traffic management.

Unlimited Fibre – Affordable fibre broadband with average speeds of 36Mbps. Suits smaller family homes, with three-four occupants. Truly unlimited service, with no restrictions on usage and no traffic management.

Unlimited Fibre Extra – Plusnet’s fastest service with average speeds of 66Mbps. Best for large family homes and multiple occupancy student households. Truly unlimited with no usage restrictions or traffic management.

See which broadband speeds are available to you by checking your area.

You can sign up for all Plusnet broadband packages on a 12-month or 18-month contract. However, 12-month contracts are more likely to require you to pay a small activation fee.

Pay as you go calls are standard on all packages, so you’ll only pay for the calls you make. But there’s the option to add call packages if you think you’re going to use your landline phone regularly.

Plusnet calls add-ons

Evening and weekend calls – Covers calls to UK landlines Monday-Friday 7pm to 7am and any time Saturday or Sunday. One hour call duration limit applies.

Mobile calls – Includes calls to UK mobiles between Friday 7pm to 7am and any time Saturday or Sunday.

Unlimited UK and Mobile calls – Anytime calls to UK landlines and UK mobiles.

Anytime International 300 – Gets you 300 minutes to mobiles in 35 overseas locations, including USA and Canada. Also includes 25% discount on landline calls to 35 countries.

Plusnet TV

Plusnet no longer sells TV to new customers. So you cannot bundle TV and broadband together to save money.

BT Sport for Plusnet broadband customers

BT Sport is available to Plusnet broadband customers for an additional monthly fee.

However, because there’s no Plusnet set top box, you can only watch it on a games console or mobile via the BT Sport app. Or by logging into the BT Sport Player on the BT Sport website.

If you’re a Plusnet broadband customer but you take your TV from Sky, you can also add BT Sport for the same price.

What else does Plusnet offer?

What’s good about Plusnet broadband?

• Among the UK’s cheapest broadband packages
• Good speeds at a good price
• Excellent reputation for customer support
• Regularly sweetens deals with free gifts and vouchers
• Option to choose 12-month or 18-month contract
• Recommend a friend to get money off your bill
• You can add BT Sport for a cut price
• Option to add a SIM and get extra data free of charge

What’s bad about Plusnet broadband?

• No longer offers pay TV via YouView box to new customers
• Not many option to customise your package
• Much faster broadband is available elsewhere, albeit for a price

Plusnet broadband set up

In most instances, you’ll be able to set up your Plusnet broadband service yourself with no need for an engineer visit.

All you need to do is take delivery of the router, plug it in and turn it on. Then you’re good to go.

The major exception is if you don't have a landline at your address. In those cases, you’ll require an engineer to visit and install one.

What’s the installation time for Plusnet broadband?

In keeping with most other providers, the average wait time for an engineer visit to get you up and running with Plusnet broadband is two weeks if you have a landline at your address. And 21 days if you don’t.

Plusnet broadband customer service

You can get in touch with Plusnet customer service by calling 500 from a Plusnet Mobile or 0800 079 1133 from any other phone.