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Business broadband is a type of internet connection and set of services designed to meet the needs of a business, from small operators like cafés to large multi-site corporates.
Business broadband packages are typically bundled with services such as cloud-based phone systems, guest Wi-Fi, and 5G backup connections to keep a business running smoothly - something that residential broadband packages won't, or can't, provide.
You can pair your connection with a business phone system and specialists - like our partner Bionic - can even source hardware for you
Business connections are more reliable and providers can offer symmetrical download and upload speeds, and 'leased line' access, which gives you uncontended bandwidth (meaning no download speed slowdowns during peak hours)
If you're a small business in the service industry, like cafés and bars, you'll want guest Wi-Fi to keep your payment systems running on a separate connection for safety and reliability
Enterprise connections are more secure, keeping your data safe
Other benefits, like static IP addresses, web hosting, business email addresses, and uptime SLAs, support a business's smooth running
You’ll find a broad range of options for business broadband. They include:
SoGEA, or 'Single Order Generic Ethernet Access', is a future-proofed version of business fibre. Where traditional FTTC requires a landline, SoGEA doesn't. You still get the same superfast connection speeds you'd expect from fibre, but it'll be cheaper and you won't need a landline.
Backups, or 'failovers' kick in when your fixed broadband fails, giving you more reliable uptime and interrupted internet access.
A solution for larger businesses that truly rely on stable, fast internet. A leased line is a dedicated internet line your company has all to itself, not shared with a single other premises. So your speeds won’t be affected by anyone else whatsoever.
With a leased line you can get ultrafast download speeds in excess of 10 Gbps (Gigabits per Second).
For areas with limited broadband access, 5G mobile broadband is becoming a viable alternative to traditional fixed broadband connections.
Most homeworkers opt for consumer broadband connections, but if you're running a small business you could benefit from stronger security measures and static IP addresses, which support remote access, server hosting, and other forms of IT admin you might find challenging with a home broadband connection.
Feature | Business Broadband | Home Broadband |
|---|---|---|
Uptime SLAs | Yes | No |
Dedicated IP Addresses | Yes | No |
Managed Services | Yes | No |
Network Prioritisation | Yes | No |
Ofcom's code aims to provide enterprise customers with accurate and transparent speed information on standard business broadband services at the point of sale.
Any signatories must manage business customers' issues concerning speed and exit contracts without penalty if they fall below a minimum threshold.
As of 2024, there are seven signatories:
BT Business
Daisy Communications
KCOM
TalkTalk Business
Virgin Media
XLN
Zen
Between traffic priority, security and dedicated customer support, it's well worth investing in a better telecoms solution.
Your best bet is to speak with a specialist who can help define your needs and guide you towards a suitable package at the best possible price.
Rob Baillie Mobiles & Broadband Expert
MoneySuperMarket has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Tell us your premises’ postcode, and our partner Bionic will find all the right details and packages available to you
A human expert will help run through exactly what you need, whether that's better prices for an existing service, a new line, or something completely bespoke
Compare bespoke quotes from a panel of trusted UK business broadband providers, and choose the best one for you
If you don't need a specialist connection, compare home broadband deals instead.
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You can boost your Wi-Fi signal by positioning your router somewhere central and so it’s not covered or boxed in by walls, shelves or other obstructions. Open plan offices will have better Wi-Fi coverage, as there are fewer walls between workers’ desks.
You can also position some Wi-Fi boosters around the office to strengthen and extend the Wi-Fi signal.
Our guide to improving your broadband speed has more info.
You might get away with using your home broadband for working from home. But if you want a faster, more reliable connection, you might consider business broadband at home as well as the office.
This will be especially valuable if more than one member of your household works from home, or other members of the household are using the internet for things like video streaming and gaming, as it will slow down your connection.
Also, some home broadband deals specify that the connection can’t be used for business purposes. So, it's important to check your terms and conditions.
If you're self-employed, business broadband can fall under 'office, property and equipment' meaning you can claim expenses for your internet, fax, mobile, and phone bills.
For more information, consult gov.uk's guidance on allowable expenses for self-employed people and limited companies.
According to HMRC, if an employee is already paying for a broadband internet connection at home, there is no additional expense, so the employer cannot reimburse the employee’s broadband internet charges.
However, "if the employee does not already pay for a broadband internet connection at home, and needs one in order to work from home under homeworking arrangements, the broadband fee is an additional household expense that the employer can reimburse, tax free, under Section 316A."
