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Shell Energy broadband help and problems

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Got a problem with your Shell Energy broadband service? Need to get in touch to lodge a complaint? We've got you covered.

Shell Energy broadband help and troubleshooting

It’s vital to be able to get hold of your broadband provider, even if your service is usually rock solid.

With working from home now commonplace and our demand for the best streaming video, games and music, it’s essential that if any issues occur, you can get them fixed quickly.

Shell Energy broadband is easy to get hold of, with direct numbers and other online services to help you whatever the problem.

We’ve rounded them all up here, so if you’re a customer you can jump on the phone now, or find the link you need.

Shell Energy broadband help number

You can call Shell Energy broadband on 0330 094 5801. Lines are open 8am until 8pm Monday to Friday and 9am to 4pm on Saturdays.

The service is not available on Sundays. Shell has won awards for its customer service, so hopefully its team can resolve issues quickly.

Shell Energy broadband help online

You can find a comprehensive range of FAQs and articles on Shell Energy broadband websiteThese range from how to pay a bill to Troubleshooting.

You’ll find advice on fixing problems with WiFi, connecting various devices and how to set up your router.

Shell Energy broadband help online chat. You can also fill out a Contact form or email

Shell Energy broadband help online chat

Shell Energy broadband has a useful Live Chat feature which is available from 8am to 9pm weekdays and 9am to 4pm on Saturdays.

It also has Facebook and Twitter pages, with the promise of a response within an hour.

Both social media platforms are available between 8am and 8pm during the week and 9am and 4pm on Saturdays.

Shell Energy broadband sales number

If you want to call Shell Energy broadband about signing up, then you can speak with someone on 0330 094 5801.

Alternatively, you can find the best deals right here at Moneysupermarket.

Shell Energy broadband billing number

For anything to do with bills, call 0330 094 5801. You can also find billing information and FAQs on the Shell Energy broadband website.

Shell Energy broadband down? What to do

The best thing to do is check the articles in the troubleshooting section of Shell Energy broadband’s website.

If you cannot find an answer there, then your best bet is to call and speak with someone on 0330 094 5801.

The online chat and social media services are both responsive and may be better if you don’t need the query answered immediately.

Shell Energy broadband complaints

Complaints are handled through the Shell Energy broadband phone number, so call 0330 094 5801 to speak with someone about any issue you’re struggling with.

You can also email complaints to or write to Shell Energy Retail Limited, PO Box 6363, Coventry CV3 9LR.

How to report a Shell Energy broadband complaint the right way

Shell Energy broadband says written complaints should include a full address, account number and details of the problem.

It’s worth having your account number and security information to hand if you choose to call.

Remember to keep a record of all conversations in case you need to escalate it further.

Didn’t get your problem resolved?

Then you can take your complaint to thecommunications ombudsman.

It can handle any issues with billing, customer service and service quality.

Time to change provider?

If your deal is up or you’ve left your provider, then you can easily switch and get a better deal.

Moneysupermarket has access to all the best broadband and will find you the best price and service whatever broadband provider you want to move to.

Compare broadband, TV & phone deals

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