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Insure the Box Car Insurance

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Why get car insurance from Insure the Box?

Launched in 2010, Insure the Box specialises in providing telematics insurance aimed at young drivers, new drivers, and low-mileage drivers.

A pioneer in the field of telematics, or black box, car insurance, its policies can help drivers who would otherwise pay very high premiums to cut their costs – if the data collected by the smartphone-sized black box fitted to their cars shows that they drive safely.

The data collected includes information about how fast drivers go, how often and when they drive (in the day or at night), and how much time they spend on motorways – allowing Insure the Box to provide “personalised” quotes and offer customers bonus miles when they prove themselves to be safe drivers.

Benefits of having a black box fitted to your car include that it can alert the insurer if you have an accident and be used to trace stolen vehicles.

However, bonus miles aside, Insure the Box policies come with mileage limits of 6,000, 8,000, or 10,000 miles per year. So even though you can buy extra miles, they’re not suitable for all drivers.  Other points to note include that there’s no multi-car cover available, you’ll have to pay extra for breakdown cover, and the company’s policies only get three stars from Defaqto.

Contact Insure the Box

You can contact Insure the Box via its online portal, which includes a Live Chat service. You can also contact customer services on 0333 103 7894 or by email at

Opening hours are:

Mon-Fri - 8am-7:45pm (Live Chat: 8am-7pm)Sat - 9am-4pmBank Holidays - 8am-4pm

However, you can make a claim 24/7 by calling 0333 103 0030.

The company’s postal address is:

Customer Service insurethebox PO Box 1308 Newcastle NE12 2BF

What types of car insurance can I get with Insure the Box?

Insure the Box provides mileage-based car insurance policies with three levels of cover – comprehensive, and third party fire & theft cover and third party. Its comprehensive policies offer the following features as standard:

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    European cover

    Cover for driving in Europe included for free on all policies for up to 90 days

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    Windscreen cover

    You don’t have to pay for windscreen or glass only claims

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    Personal belongings cover

    Up to £150 for items that are lost, stolen or damaged in an accident

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    Medical expenses cover

    Covers medical expenses of up to £200 per person

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    Child car seat cover

    Pays out up to £300 to replace a car seat damaged in an accident

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    Audio equipment cover

    Unlimited if fitted by the car manufacturer, otherwise up to £250

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    Our Car Monitor service lets you know when your MOT and tax are due, so you never slip up

Yes, you can cancel your policy at any time by contacting Insure the Box, either via Live Chat, by email at or on 0333 103 0030. You’ll be charged for the cover you have received so far. You’ll also face a cancellation fee of £30 prior to a black box being fitted to your car, and £80 if you already have a box.

Insure the Box policies are underwritten by Aioi Nissay Dowa Insurance UK Ltd, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. 

Yes, you can add a named driver to your policy via the online portal or by contacting Insure the Box’s Live Chat service. Adding a driver may affect your premium, and you will also have to pay £5 to perform this action via the portal or £25 if you do it via Insure the Box’s service centre.

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