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Hastings Direct insurance started offering car insurance in 1997 and has since expanded its product range to include home insurance, van insurance, and motorbike insurance. It has three car insurance ranges: Hastings Direct, Hastings Essential, and Hastings Premier. The no-frills Essential product is the cheaper option, but while Hastings Direct (which also provides the Premier range) has an impressive five-star rating from Defaqto, Hastings Essential gets just two stars.
Hastings Premier policies include breakdown cover as standard, but you’ll have to pay extra to add it to a Hastings Direct policy. For drivers looking to cut costs with a telematics policy, there is also Hastings YouDrive.
You can contact Hastings Direct, including for roadside assistance, on 0333 321 9800. You can also contact them via online live chat. For non-urgent claims, send an email to motorclaims@hastingsdirect.com
If you have a complaint, meanwhile, you can call 0333 999 8904 between 9am and 5pm Monday to Friday, fill in an online form, or write to the company: Customer Relations Manager Hastings Direct Conquest House Collington Avenue Bexhill-On-Sea East Sussex TN39 3LW
Hastings Direct
YouDrive
Black box telematics You will need to fit a Black Box to your car if you buy this policy and your driving will be monitored.
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This is for illustrative purposes only. If your circumstances and cover needs differ, your quote may be more or less expensive than the above example.
Learn more about our full methodology here.
Hastings offers two types of insurance: fully comprehensive and third party fire and theft and three levels of cover – Essential, Direct and Premier. Standard features on a comprehensive policy include:
While yours is being repaired at an approved repair shop
Free overseas driving cover within the EU
Unlimited cover for all equipment that is permanently fitted in your car
You won’t lose your no claims discount or pay any excess if you’re hit by an uninsured driver
Means you can easily repair chips and cracks at no extra cost.
While most queries can be dealt with online, the emergency line is open all hours
If you wish to cancel your Hastings Direct car insurance, you'll have to contact them directly by phoning 0333 321 9800 to discuss the following:
If your policy is coming up for renewal: Contact Hastings Direct to discuss cancelling before your policy automatically renews. If your policy hasn't expired yet, there may be a small admin fee to process your cancellation.
If you've just taken out a policy: As per UK law, you legally have a 14 day cooling off period where you can cancel your policy within this timeframe and won't be charged
If your policy has auto-renewed at a higher rate: Get in touch with Hastings Direct insurance to see if you can renegotiate or cancel your policy
Hastings Direct offer three levels of cover:
Essential: This is a standard 'no frills' type of car insurance, which offers basic cover such as damage to your car and legal liability cover
Direct: Includes everything on essential cover, plus extras such as windscreen cover and personal belongings cover
Premier: This is the most comprehensive car insurance, which includes everything above, plus breakdown cover and motor legal protection
.
Hastings Direct offers the following add-on options for your car insurance policy:
Covers call-outs to mechanics if your car breaks down
Covers certain legal fees if you are involved in a road incident
Provides a greater level of cover for you and your passengers in the event of a car accident if anyone is seriously injured or dies
Covers the costs of getting new car keys and, in many cases, provides a courtesy car while your vehicle is unusable
MoneySuperMarket has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
It's simple to compare car insurance. Just pop in a few details about yourself, your car, and the cover you need.
You'll be able to see how Hastings compare to other insurers and make sure you're finding the best deal
Our Car Monitor service helps to protect you by letting you know when your MOT and tax are due
Around 90% of Hastings policies are directly underwritten by Advantage Insurance Company Limited.
Yes, you can add, remove or edit the details of named drivers on your Hastings policy at any time. You can also add temporary drivers on some policies if required.
Yes, you can pay for your car insurance policy via monthly Direct Debits or annually in one payment.
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