Online
Log in to the Customer Portal section of the One Call website or use the One Call app to view your policy documents and make changes.
These online portals are available 24/7.
One Call Insurance offers a range of policies underwritten by different insurers, often appealing to drivers looking for flexible or lower-cost cover. It offers standard car insurance alongside specialist cover, classic car insurance, pay as you drive and temporary cover for flexible options, and young driver and learner car insurance.
One Call’s Defaqto rating of 5 stars reflects the features and level of protection available across its policies, while its 4.7 rating on Trustpilot indicate the quality of service customers have received. Aside from car insurance, you can take out cover for vans, motorbikes, caravans and bicycles, while One Call also offers home insurance and a number of business insurance policies.
Defaqto is a leading independent reviewer of financial products. One Call's pay as you drive and telematics policies receive the maximum five-star Defaqto rating for features and benefits.
If you choose a fully comprehensive One Call car insurance policy, the following is included:
These are the average prices of One Call car insurance policies across a wide range of drivers.
How much you personally pay will be influenced by your age, location, driving history and other factors, so could differ significantly
Comprehensive
Comprehensive
Third party only
Third party, fire & theft
One Call Insurance offers a single core car insurance policy, with a range of optional extras you can add to tailor your cover. These include:
Upgraded breakdown cover
Upgraded courtesy car
Excess protection
Gadget cover
Total loss top up
Adding these allows you to build a policy that suits your needs more closely.
Optional extras may be worth considering if you want more protection than a standard policy offers, particularly for things like breakdown assistance or covering your excess after a claim. They can be useful if you drive regularly, rely on your car, or want extra peace of mind.
However, adding multiple extras can increase the overall cost, so it may not be necessary if you already have similar cover elsewhere or are happy to take on some risk yourself.
Which provider is best for you will depend on your own needs and circumstances. Here are some advantages and disadvantages of One Call car insurance to help you make your decision:
Free breakdown cover included as standard
Free motor legal cover on all policies, plus an uninsured driver promise
One Call has a strong 4.7 Trustpilot rating and more than 120,000 reviews
The exact cover and experience can vary depending on the policy and underwriter behind your quote
Some benefits still require paid upgrades, such as the enhanced breakdown option
Limited policy tier options compared to other providers
These are all standard fully comprehensive car insurance policies. All providers also offer higher-tier options, which will include more features for an extra cost.
One Call | Aviva | Ageas Standard | RAC Online | |
|---|---|---|---|---|
Price | £354^ | £385^ | £409^ | £313^ |
Defaqto rating | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ |
Which? claims rating^ | N/A | 80%^ | N/A | 83%^ |
Claims payout rate | N/A | N/A | N/A | 99% |
Uninsured driver promise^ included? | Yes | Yes | Yes | No |
Courtesy car included? | Yes | Yes | If using approved repairer | Yes |
Administration fees^ | £15, £4.99 if online | Free online, £18 if calling in | Not specified, free online | £15 |
Further information |
Price data from MoneySuperMarket. Other data from provider website and correct as of March 2026.
One Call Insurance could be a good option for young drivers, as it offers cover from a panel of insurers to help find competitive prices. This approach may make it easier for new drivers to access lower-cost policies, depending on their circumstances.
Our research shows that on average, the lowest-cost policies for drivers who have held their licence for less than a year were from Carole Nash
However, One Call does offer cover designed for young and new drivers, including:
temporary car insurance (1 hour–28 days)
💡 Top tip: If you bought your One Call car insurance through MoneySuperMarket, you can see your policy information on our website. Just sign in and click on your dashboard.
Log in to the Customer Portal section of the One Call website or use the One Call app to view your policy documents and make changes.
These online portals are available 24/7.
You can live chat with online agents for help with your car insurance, regardless of your policy type.
Agents are available Monday-Friday 9am-8:pm, Saturday and Sunday 9am-4pm.
RAC Customer Services: 01302 567800
Opening hours are Monday to Friday, 9am to 5:30pm
If you need to make a claim on your One Call car insurance policy, contact the One Call as soon as possible after an incident.
You’ll usually need your policy number, details of what happened (date, time, location), information about any other drivers or vehicles involved and photos or evidence.
Claims lines are open 24/7, and are available even if you have an Online Car Insurance policy.
🚩 You will not get any money refunded if you have already made a claim on your car insurance
You will need to cancel your car insurance with One Call directly. You cannot cancel via MoneySuperMarket.
You can cancel your One Call car insurance online via live chat.
Yes, you can cancel your One Call car insurance at any time, but your refund will be reduced by fees and the time you’ve been covered if your policy has already started.
Yes, One Call charges cancellation fees. The amount varies depending on when you cancel:
Prior to the policy auto-renewing: No charge
Within the first 14 days of the policy starting: No charge
More than 14 days after the policy starts: £55.99 admin fee
You will also need to pay for all the days you were covered for.
No, any payments for add-ons such as breakdown cover are non-refundable.
Price comparison websites like MoneySuperMarket can help you find cheaper car insurance from providers such as RAC compared with going direct. There are several ways we can help you save money:
our Price Promise1 means if you find the same policy cheaper elsewhere (including on a provider’s website), we’ll refund the difference and give you a £15 gift card
our Price Optimiser gives you tailored tips on how to adjust your policy to reduce the price – 83%
our SuperSaveClub2 rewards programme gives you added perks, including £15 when you buy a car insurance policy and benefits like a Free Days Out annual pass
We also make it quick and easy to compare RAC policies alongside other insurers, so you can check you’re getting the best deal and see if the same level of cover is available for less elsewhere.
If you bought your One Call car insurance through MoneySuperMarket, you can find your policy information by logging into our website or app. Your active policies will be shown on your dashboard.
Alternatively, you can find your One Call car insurance policy on the One Call customer portal by logging into your account.
Yes, One Call charges a £24 administration fee for changes you make to your car insurance via your online account, such as changing your address or adding extra drivers. One Call charges £42.50 if you make changes by any other method. Your premium may also go up or down depending on the change.
Yes, you can add named drivers to your One Call car insurance. To add a driver to your One Call car insurance policy, log into your online account and go to the policy overview page.
Adding extra drivers to your One Call car insurance may increase or decrease your car insurance premium, depending on their risk profile. MoneySuperMarket data found that adding a young driver (under 25) to any car insurance policy increased premiums by £768.94
Yes, One Call offers basic breakdown cover on all car insurance policies, with an upgraded option available for £39.
Most One Call car insurance policies will be set up for auto-renewal. This means that after your existing contract ends One Call will start a new one for you using the payment details they have on file. No action is required from you and there will be no break in your car insurance cover.
Auto-renewal does not mean you will get the same cover at the same price as you had before. One Call must contact you in advance of your policy renewing to inform you of any price or policy changes. If you don't want your One Call cover to auto-renew, you need to inform One Call before your policy end date. You can do this through your One Call account.
Before letting your One Call policy auto-renew, it's worth comparing car insurance quotes to see if you could get a better deal elsewhere. Shopping around can help ensure you’re not paying more than necessary, as renewal prices aren’t always the most competitive.
Yes, you can pay for your One Call car insurance policy via monthly Direct Debits. This is usually more expensive than paying one annual lump sum, because car insurers add interest onto monthly payments.
One Call Insurance is a UK-based insurance broker that specialises in comparing policies from a panel of insurers.
It offers a range of products, including car, home, van and travel insurance, helping customers find cover from multiple providers in one place.
One Call does not underwrite its own policies.
Instead, it works with a panel of insurers, who assess your details and provide the cover. The insurer offering the policy is responsible for underwriting the risk and paying any claims.
Your policy documents will confirm which insurer underwrites your cover.
At MoneySuperMarket, we want to give you clear, accurate and trustworthy information so you can make confident financial decisions for your circumstances.
Every page on our website goes through a careful editorial process before it is published. It’s written or reviewed by one of our experienced experts, checked for accuracy, and updated regularly to reflect the latest information.
We do use AI tools to support our research and drafting, but a human editor is always in the loop to review, fact-check and approve everything before it’s published, so you can trust that what you’re reading is both reliable and up to date.
You can read more in our editorial guidelines.
We get paid by the companies we work with, but the payment we get doesn’t have any bearing on the information we provide. We get paid in different ways, depending on the type of product or service you buy through us. Our goal is to search deals from as wide a range of companies as possible, but we only show results from our partner providers.
Our comparison service is, and will always be, free to use.
One of the best ways to get the lowest prices and best deals is to compare quotes from different companies. We do the work for you, comparing quotes side-by-side and giving you all the information you need so you can choose the right deal for your needs and your wallet.
We don’t give recommendations or financial advice, but we give you clear information so you can choose financial products that suit your circumstances.
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Our goal is to search deals from as wide a range of companies as possible so that you can choose the deal that suits you.
Yes, you can earn SuperSaveClub rewards when you buy car insurance through MoneySuperMarket.
This includes:
Up to £15, which you can withdraw as a pre-paid Mastercard or a gift card for brands like Sainsbury's and Amazon.co.uk
Free Days Out pass (worth £180), which gives free entry to a range of UK attractions
Cashback of up to 10% when you spend at brands including eBay, Just Eat and Argos
To earn SuperSaveClub rewards on purchases you must:
Sign up to SuperSaveClub (it's free)
Be signed in to your account when you make the purchase
More information can be found on our SuperSaveClub homepage.
Yes, car insurance is included in our Super Save Price Promise.
If you buy through us then find the same deal for less we will:
refund the difference
give you a gift card worth up to £15
Terms and conditions apply. More information can be found on our Price Promise page.
Reviewed on 24 Apr 2026
Based on the median annual price of third party, fire & theft car insurance policies sold through MoneySuperMarket in February 2026.
Based on the median annual price of third party only car insurance policies sold through MoneySuperMarket in February 2026.
Based on the median annual price of comprehensive car insurance policies sold through MoneySuperMarket in February 2026.
Defaqto is a leading independent reviewer of financial products. Five stars is for 'An excellent product with a comprehensive range of features and benefits'.
Individual insurance products from One Call may have different ratings. Data from the Defaqto website. Data from April 2026.
Defaqto is a leading independent reviewer of financial products. Five stars is for 'An excellent product with a comprehensive range of features and benefits'.
Individual insurance products from One Call may have different ratings. Data from the Defaqto website. Data from April 2026.
Based on the median annual price of comprehensive car insurance policies sold through MoneySuperMarket in February 2026.