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Why get car insurance from Insure the Box?
Launched in 2010, Insure the Box specialises in providing telematics insurance aimed at young drivers, new drivers, and low-mileage drivers. Its policies have received a three star rating from Defaqto.
A pioneer in the field of telematics, or black box, car insurance, its policies can help drivers who would otherwise pay very high premiums to cut their costs – if the data collected by the smartphone-sized black box fitted to their cars shows that they drive safely.
The data collected includes information about how fast drivers go, how often and when they drive (in the day or at night), and how much time they spend on motorways – allowing Insure the Box to provide “personalised” quotes and offer customers bonus miles when they prove themselves to be safe drivers.
Contact Insure the Box
You can contact Insure the Box via its online portal, which includes a Live Chat service. You can also contact customer services on 0333 103 0000.
Opening hours are:
Monday to Friday: 8am - 7:45pm (Live Chat: 8am-7pm)
Saturday: 9am - 4pm
Bank Holidays: 8am - 4pm
However, you can make a claim 24/7 by calling 0333 103 0030.
The company’s postal address is:
Customer Service insurethebox PO Box 1308 Newcastle NE12 2BF
Example car insurance quote from Insure the Box
insurethebox
Black box telematics Your driving will be monitored to promote safe driving. There are no curfews on this policy. Potential to earn bonus miles and a reduced renewal price for safe driving.
Great for
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Courtesy car: comes as standard
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Personal injury cover: comes as standard
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Windscreen cover: comes as standard
But be aware that
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Legal cover: available from £24
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Breakdown cover: available from £50
This is for illustrative purposes only. If your circumstances and cover needs differ, your quote may be more or less expensive than the above example.
Learn more about our full methodology here.
What types of car insurance can I get with Insure the Box?
Insure the Box provides mileage-based comprehensive car insurance policies with the following features as standard:
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European cover
Cover for driving in Europe included for free on all policies for up to 90 days
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Windscreen cover
You don’t have to pay for windscreen or glass only claims
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Personal belongings cover
Up to £150 for items that are lost, stolen or damaged in an accident
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Medical expenses cover
Covers medical expenses of up to £200 per person
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Child car seat cover
Pays out to cover the cost to replace a car seat damaged in an accident
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Audio equipment cover
Unlimited if fitted by the car manufacturer, otherwise up to £250
Can I cancel my Insure the Box insurance and switch providers?
If you wish to cancel your Insure the Box car insurance, you'll have to contact them directly to discuss the following:
If your policy is coming up for renewal: Contact Insure the Box to discuss cancelling before your policy automatically renews. If your policy hasn't expired yet, there may be a small admin fee to process your cancellation.
If you've just taken out a policy: As per UK law, you legally have a 14 day cooling off period where you can cancel your policy within this timeframe and won't be charged
If your policy has auto-renewed at a higher rate: Get in touch with Insure the Box insurance to see if you can renegotiate or cancel your policy
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What add-ons can I get with Insure the Box?
Insure the Box offers drivers the opportunity to purchase 'top up miles' to add onto your policy. When you take out a policy, you start by buying a specific mileage package: 6,000, 8,000 or 10,000 miles.
However, if you think you're going to go over this at any point during your policy, you can buy top up miles in bundles of 250, 500, 1,000 or 2,000 miles. These can be rolled over into your next annual policy if you don't use them all.
In addition to this, Insure the Box also offers breakdown cover and motor legal protection as add-on options to your policy.
Who underwrites Insure the Box insurance?
Insure the Box policies are underwritten by Aioi Nissay Dowa Insurance UK Ltd, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Can I add other drivers to my Insure the Box car insurance policy?
Yes, you can add a named driver to your policy via the online portal or by contacting Insure the Box’s Live Chat service. Adding a driver may affect your premium, and you will also have to pay £5 to perform this action via the portal or £25 if you do it via Insure the Box’s service centre.
Can I pay Insure the Box in monthly instalments?
Yes, you can pay for your policy in monthly instalments via Direct Debit, or in one annual payment.
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Every page on our website goes through a careful editorial process before it is published. It’s written or reviewed by one of our experienced experts, checked for accuracy, and updated regularly to reflect the latest information.
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One of the best ways to get the lowest prices and best deals is to compare quotes from different companies. We do the work for you, comparing quotes side-by-side and giving you all the information you need so you can choose the right deal for your needs and your wallet.
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Does MoneySuperMarket work with all the providers on the market?
No, not every company can be included in our service. This is because some companies don’t want their products included on comparison sites, and some decide that they would rather not pay a fee. There are also a few smaller providers who can struggle to cope with the volume of customers that can find their products if they appear on MoneySuperMarket.
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Is car insurance eligible for SuperSaveClub and rewards?
Yes, you can earn SuperSaveClub rewards when you buy car insurance through MoneySuperMarket.
This includes:
Up to £15, which you can withdraw as a pre-paid Mastercard or a gift card for brands like Sainsbury's and Amazon.co.uk
Free Days Out pass (worth £180), which gives free entry to a range of UK attractions
Cashback of up to 10% when you spend at brands including eBay, Just Eat and Argos
To earn SuperSaveClub rewards on purchases you must:
Sign up to SuperSaveClub (it's free)
Be signed in to your account when you make the purchase
More information can be found on our SuperSaveClub homepage.
Is car insurance eligible for Price Promise?
Yes, car insurance is included in our Super Save Price Promise.
If you buy through us then find the same deal for less we will:
refund the difference
give you a gift card worth up to £20
Terms and conditions apply. More information can be found on our Price Promise page.
Reviewed on 10 Dec 2025