John Lewis Broadband review

John Lewis Broadband review

John Lewis Broadband offers simple packages with line rental included. Here’s everything you need to know…

When it comes to broadband, John Lews likes to keep things simple. It offers three broadband packages; a standard, ADSL package and two fibre broadband packages.

Here’s what you need to know…

Is John Lewis Broadband any good?

Well, if you like simplicity, John Lewis might be the best option for you. There’s three packages to choose from:

  • Unlimited - standard ADSL broadband, with average download speeds of 10Mb
  • Fibre - superfast fibre optic broadband, average speeds of 36Mb
  • Fibre Extra - even faster fibre optic broadband, with average speed of 66Mb

Each package comes with unlimited usage, plus free line and an Evening and Weekend call plan.

Moreover, each John Lewis package costs the same, even if you live in a large town or rural area.

And for extra peace of mind, each John Lewis internet package also comes with BullGuard online security. This gives you a firewall, a spam filter and antivirus software.

Average John Lewis broadband speeds and cost

To be honest, John Lewis comes in a little more expensive than some other providers.

That said, it’ll be the same price wherever you live – you won’t have to pay extra if you live in a rural area.

John Lewis ADSL and fibre packages review

  • Unlimited - standard ADSL broadband, with average download speeds of 10Mb
  • Fibre - superfast fibre optic broadband, average speeds of 36Mb
  • Fibre Extra - even faster fibre optic broadband, with average speed of 66Mb

John Lewis calls and extras review

John Lewis offers three different call packages. They are:

  • Evening and Weekend – comes free with all John Lewis broadband packages. Includes calls to UK landlines during weekday evening and all day on weekends.
  • Anytime – includes inclusive calls to UK landlines all day, every day of the week. Costs £6 per month.
  • Anytime and International – comes with inclusive calls to UK landlines all day. You’ll also get 300 inclusive minutes to 35 countries. Costs £8 per month.
  • Mobile Bolt-on – only available with Anytime or Anytime International, Mobile Bolt-on includes inclusive calls to UK mobiles all day, every day. Costs £5 per month.

John Lewis broadband customer service

Generally, John Lewis broadband boasts good customer service. According to reports, most of its customers are satisfied with how their problems are dealt with.

What are the pros and cons of John Lewis broadband?

Still not sure if John Lewis is right for you? Here is a list of the pros and cons of John Lewis Broadband.

Pros

  • Easy to understand broadband options
  • Widely available across most of the country
  • Good value for money line rental
  • Packages aren’t more expensive in rural areas
  • Basic BullGuard security included
  • Evening and Weekend calls included as standard

Cons

  • Less choice than some other providers
  • Providers such as Virgin Media offer faster speeds
  • Only available as a broadband and phone combo
  • No WiFi hotspots or cloud storage

Our latest John Lewis deals

New customers only Offer ends 29/09/2021
New customers only Offer ends 29/09/2021

*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.

How does John Lewis compare with other providers?

So that’s our take on John Lewis. But is it the right choice for you? To help you decide, we’ve compared John Lewis to other major broadband providers.

John Lewis broadband vs TalkTalk

When it comes to price, TalkTalk is your best option. Moreover, TalkTalk also offers the most choice, too.

John Lewis broadband vs Sky

To be honest, Sky has the most choice. If it’s a comprehensive TV package and loads of extras you’re after, Sky is definitely your best bet. That said, if you’re not too bothered about bells and whistles and loads of extras, John Lewis might just be the best choice for you.