Everything you need to know about John Lewis Broadband

John Lewis Broadband logo

Thinking about taking John Lewis broadband? Here’s what’s on offer and what you need to know.

Using the Openreach network, John Lewis broadband offers straightforward packages and honest pricing.

John Lewis is one of the smaller broadband providers here in the UK but what really sets it apart from other broadband providers is - as you’d expect with John Lewis – its excellent customer service.

Top John Lewis Broadband deals

Best buy deals
  • Unlimited Broadband & Evening and Weekend Calls
    John Lewis £40 E-Giftcard
    • Average speed* 10Mbps
    • Evening & weekend calls inc.
    • Offer ends
    • £20.00 per month
    12 month contract
  • Fibre Broadband & Evening and Weekend Calls
    John Lewis £50 E-Giftcard
    • Average speed* 36Mbps
    • Evening & weekend calls inc.
    • Offer ends
    • £27.50 per month
    12 month contract
  • Unlimited Broadband & Anytime Calls
    John Lewis £40 E-Giftcard
    • Average speed* 10Mbps
    • Anytime calls inc.
    • Offer ends
    • £25.00 per month
    12 month contract

*Average speeds are based on the download speeds of at least 50% of customers at peak time (8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.

What does John Lewis Broadband offer?

ADSL Broadband Yes
Fibre Optic Broadband Yes
Calls Package Yes
TV No
Mobile Phones No
BT Sport No
Sky Sports No

ADSL Broadband

John Lewis has two standard broadband packages for ADSL broadband.

ADSL broadband is delivered via the copper wires in the current telephone system and is currently the most widely available type of broadband in the UK, delivering speeds of up to 16Mbps.

John Lewis offers a ‘capped’ ADSL broadband package which is perfect for light to medium users (20GB) as well as an ‘unlimited’ package allowing you to download as much or as little as you like, whenever you like.

Fibre Optic Broadband

John Lewis offers superfast broadband with its fibre broadband product offering speeds of up to 38Mbps.This package has a 100GB monthly usage limit but is only a 12 month contract.

Calls package

Whether you make lots of calls from your landline or your house phone is more on the ornamental side, John Lewis has a calls package to suit you.

With John Lewis there are three different calls packages available. Free evening and weekend calls to local numbers comes as standard with John Lewis line rental but if you’re someone who’s on the phone during the week too then you can add on ‘Anytime’ calls for £5 a month. John Lewis also offer an international calling plan which gives you minutes to the top 20 most popular calling destinations worldwide for a monthly fee.

TV

John Lewis does not offer TV at this time.

Mobile Phones

Currently John Lewis does not offer mobile phones or SIM cards.

BT Sport

BT Sport cannot currently be viewed for those on/with John Lewis Broadband.

Sky Sports

Sky Sports is also not currently offered by John Lewis Broadband,

MoneySuperMarket’s expert view

John Lewis Broadband provides great value broadband with clear pricing.

What has always set John Lewis apart though is its customer service. Whilst a smaller provider, John Lewis have a dedicated customer service team that are well known to be helpful and friendly.

It is worth noting though that when it comes to any issues with the service it will be Openreach of whom carry out any work and not John Lewis – it’s certainly worth keeping this in mind if the John Lewis name is one of your main reasons to switch.

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