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About John Lewis broadband

As of October 2022, John Lewis broadband is no longer accepting new customers. If you’re an existing customer or awaiting installation, please contact John Lewis on 0800 022 3300.

Why choose John Lewis?

John Lewis broadband offers straightforward packages and honest pricing, with no upfront costs. It’s one of the smaller broadband providers here in the UK but what really sets it apart from other broadband providers is - as you’d expect with John Lewis – its excellent customer service.

All deals come with a landline with evening and weekend calls included as standard, and if you’re lucky you might be offered a free e-gift card.

What broadband packages can I get from John Lewis broadband?

Your broadband options are:

  • ADSL Broadband: You can choose between a ‘capped’ package which is perfect for light or medium users (20GB) or unlimited ADSL broadband allowing you to download as much or as little as you like, whenever you like
  • Fibre Optic Broadband: A choice of superfast fibre optic broadband, with average speeds of 36Mbs, or even faster Fibre Extra, with average speed of 66Mbps

John Lewis broadband doesn’t offer a TV service or any mobile plans, preferring to keep it simple with its range of broadband and home phone packages.

Calls packages

Whether you make lots of calls from your landline or your house phone is more on the ornamental side, John Lewis has a calls package to suit you.

With John Lewis there are three different calls packages available. Free evening and weekend calls to local numbers comes as standard with John Lewis line rental but if you’re someone who’s on the phone during the week too then you can add on ‘Anytime’ calls for £5 a month.

John Lewis also offer an international calling plan which gives you minutes to the top 20 most popular calling destinations worldwide for a monthly fee.

What else does John Lewis broadband offer?

ADSL broadbandYes
Fibre optic broadbandYes
Calls packageYes
Mobile phonesNo
BT SportNo
Sky SportsNo

Can I get John Lewis broadband deals in my area?

Even though John Lewis is one of the smaller broadband providers in the UK, it is still widely available.

Use our postcode checker to see what John Lewis unlimited broadband and fast broadband deals are available in your area.

What’s good about John Lewis broadband?

  • Simple packages: You won’t be confused with too many options
  • Same price wherever you live: No increased prices for rural areas
  • Excellent value line rental: Cheaper than most other home phone providers
  • Wide availability: Reaches far around the UK
  • Fibre Extra available: Superfast fibre optic broadband is on offer
  • Unlimited downloads and evening & weekend calls: Included as standard
  • Excellent customer service: Great reputation
  • No activation charges: Unless you need a phone line installed

What’s bad about John Lewis broadband?

  • Limited choice: Broadband packages are limited compared with other providers
  • Broadband and phone combo only: Only available as a combo, can’t get either of them just on their own
  • No TV options: You can’t bundle broadband with TV
  • Manages web traffic: This means you’ll always have a stable connection, and things like VoIP and gaming are prioritised, but you may see slower speeds for some tasks
  • More expensive than other providers: TalkTalk or Plusnet, for instance, may offer better value

MoneySuperMarket’s expert view

John Lewis Broadband provides great value broadband with clear pricing.

What has always set John Lewis apart though is its customer service. Whilst a smaller provider, John Lewis have a dedicated customer service team that are well known to be helpful and friendly.

It is worth noting though that when it comes to any issues with the service it will be Openreach of whom carry out any work and not John Lewis – it’s certainly worth keeping this in mind if the John Lewis name is one of your main reasons to switch.

John Lewis broadband set-up

If you already have an active phone line at your property, you should be able to set up your broadband yourself.

However, an engineer may be required if there is no working landline at your home.

Is there a John Lewis broadband installation fee?  

Only if you need a new line installation which usually involves an engineer visit which will cost you £49.99.

John Lewis will arrange everything for you and you don’t need to contact your old provider if you’re switching.

What's the John Lewis broadband installation time?

John Lewis activation time should be around two to three weeks.

If you are switching provider, it should take around 10 to 12 working days and you will still have broadband through your current provider until you are switched over to the John Lewis network.

John Lewis broadband customer service

As mentioned, John Lewis is renowned for their excellent customer service. If you need to get in touch:

  • Phone: You can call John Lewis Broadband’s UK-based customer service team on 0800 022 3300 between 9am and 6pm, seven days a week
  • Online: Raise a query using your online account and you can expect an answer within 24 hours

Other providers like John Lewis

Want to compare your options? Have a look at our guides to other broadband and phone services, some of which also offer TV bundles:

  • Moving Broadband to a New Home

  • BT vs EE broadband: which is best?

  • EE broadband and phone deals April 2024

  • EE TV packages

  • EE broadband review 2024: Is EE broadband any good?

  • About EE broadband

  • About EE broadband

  • Zen Internet broadband deals

  • bOnline business broadband deals

  • Everything you need to know about BT Business Broadband

  • About EE broadband

  • Zen Internet broadband deals

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