Need some help to get your SIM card working? Read and we'll walk you through it.
Activating your SIM card is easy, but varies depending on the network you’ve chosen.
Usually you can do so online via the network’s website or simply put it into your phone and choose the right network in your phone’s Settings app.
To make it easy, we’ve broken down how to activate a SIM card by network. Read on and we’ll explain all.
Reasons you may need to activate a SIM card
You may need to activate a SIM card when you change networks or if you get a new SIM from your current provider when you upgrade to a new deal.
If your phone is locked to your previous network, you will need to ensure they unlock it before changing to a new SIM from a new network. In this case you will likely need to activate your new SIM to get it working.
Activating your SIM
Read on and we’ll tell you how to activate a SIM card whatever network you’re with.
Activating an O2 SIM card
The process varies between Pay Monthly and Pay As You Go. New Pay Monthly O2 SIMs work right away, so pop it in and you’re good to go.
If you have an eSIM, then you’ll need to scan the QR code in your eSIM pack to activate it. New Pay As You Go customers need to insert their SIM and then top up in order to use it.
If you’re an existing customer and need to activate a new SIM, the process is simple.
Pay Monthly customers just need to insert their plastic SIM or scan their eSIM QR code to get started. If it doesn’t connect, then you’ll need to call O2 from a landline on 0344 809 0202.
Activating a Giffgaff SIM card
Simply enter the code on your new SIM (it’ll be six or 13 digits long) and away you go.
Activating an EE SIM card
You’ll need to activate an EE SIM when you sign up for a new deal, upgrade, change to a different sized SIM or switch to an eSIM.
Thankfully, the process is easy and can be done via EE's website.
Choose whether you’re activating a SIM card or eSIM and EE will do the rest.
EE says network connection can take up to 24 hours but that it’s usually a lot faster.If you’re replacing a lost or stolen SIM, it should already be activated, so you won’t need to go through this process.
Just pop it in and you’re good to go. If not, call 150 and EE will get it sorted.
Activating a Vodafone SIM card
Vodafone has an in-depth guide to activating a SIM on its website. If you’re a Pay Monthly or Pay As You Go customer, insert the SIM and it should connect to the network within 24 hours, although it says this tends to be a lot quicker.
To activate an eSIM, follow Vodafone's easy guide. Vodafone eSIM products can be activated via the MyVodafone app.
Activating an ID Mobile SIM card
iD Mobilee SIMs come already activated, so all you need to do is put it into your device and it will connect.
If, however, it doesn’t work, you can find a good explainer on how to troubleshoot on theiD Mobile website
If you are an existing customer with a new SIM to replace an older one (this may be because your new phone supports a nano rather than micro SIM), you can log into your iD Mobile account on its website or app.
Then just head to My Services and then tap Activate My SIM and enter the 19 digit number you’ll find on the back of it.
Activating a Three SIM card
All you need to do is enter your phone number and the 19 digit SIM number (found on the back of the SIM) and Three will do the rest.
Activating a BT Mobile SIM card
BT Mobile SIM cards come pre activated, so whether you’re an existing or new customer, all you need to do is insert it and it’ll work right away.If your phone is locked to another network, you’ll need to get a code from your old network to unlock it before your BT SIM works.
For more information, check out BT's SIM activation page
Activating an Asda Mobile SIM card
To activate a SIM with Asda Mobile, insert it into your phone and call 2732 to get it working.
Asda Mobile uses Vodafone’s network, so if you have a phone locked to the latter, you won’t need to unlock it.
If your phone is locked to a different provider, ensure you get an unlock code first before activating your new SIM.
Activating a Lebara SIM card
Lebara makes things super easy. Just stick in your Lebara SIM card and you’re away.
Its SIMs are pre-activated, so you can make calls, send texts and connect to the web and apps as soon as its SIM connects to the Lebara network.
Activating a Smarty SIM card
If you’re an existing customer, you’ll need to log in and follow the onscreen instructions.
If you’re new to these parts, just enter the last 12 digits of the number on the back of your SIM.