Got a problem with your phone coverage? Or a fault with a phone? Maybe you need to get in touch to report a billing problem? The good news we’ve tracked down the contact numbers for all the major UK networks here.
Contact details for UK phone networks at a glance
| Network | Phone number | Opening hours |
|
Call 150 from a BT phone Or 0800 800 150 from any other phone |
Monday-Friday: 8am-9pm Saturday: 8am-8pm Sunday: 9am-6pm |
|
|
Call 150 from an EE phone Or 07953 966 250 from any other phone |
Monday-Friday: 8am-8pm Saturday: 8am-6pm Sunday: 8am-6pm |
|
|
No phone-based customer support. Log in to your account online to get in touch. |
N/A |
|
|
7777 from an iD Mobile phone Or 0333 003 7777 from any other phone |
Monday-Friday: 8am-8pm Saturday: 8am-8pm Sunday: 8am-8pm |
|
|
Lebara |
5588 from a Lebara phone Or 020 3059 0304 from any other phone |
Monday-Friday: 9am-5.30pm Saturday: 9am-5.30pm Sunday: 9am-5.30pm |
|
202 from an O2 phone Or 0344 809 0202 from any other phone |
Monday-Friday: 8am-9pm Saturday: 8am-8pm Sunday: 8am-6pm |
|
|
500 from a Plusnet Mobile phone Or 0800 079 1133 from any other phone |
Monday-Friday: 7.30am-8pm Saturday: 7.30am-8pm Sunday: 7.30am-4pm |
|
|
Call 03300 412 524 from a Sky Mobile phone, or any other mobile or landline |
Monday-Friday: 8.30am-11pm Saturday: 8.30am-11pm Sunday: 8.30am-11pm |
|
|
No phone-based customer support. Log in to your account online to get in touch. |
N/A |
|
|
4455 from a Tesco Mobile phone Or 0345 301 4455 from any other phone |
Monday-Friday: 8am-9pm Saturday: 8am-8pm Sunday: 10am-6pm |
|
|
333 from a Three phone Or 0333 338 1001 from any other phone |
Monday-Friday: 8am-8pm Saturday: 9am-6pm Sunday: 9am-6pm |
|
|
789 from a Virgin Mobile phone Or 0345 6000 789 from any other phone |
Monday-Friday: 8am-12pm Saturday: 8am-12pm Sunday: 8am-12pm |
|
|
191 from a Vodafone phone Or 03333 040 191 from any other phone |
Monday-Friday: 8am-9pm Saturday: 8am-9pm Sunday: 8am-9pm |
|
|
191 from a VOXI phone Or 03333 040 191 from any other phone |
Monday-Friday: 8am-9pm Saturday: 8am-9pm Sunday: 8am-9pm |
Other ways to contact your network
In the event that customer support helplines are too busy, you may want to use your network's live chat service instead.
Almost all mobile phone networks operate one one and all you need to do is head to their website. Thereafter, more often than not a pop-up window will appear asking if you need more help.
That's your chance to explain your problem to a member of the customer service team.
If a pop-up window doesn't appear automatically, you can usually bring up the live chat service by clicking on the 'contact us' part of the site.
You may also want to get in touch with your network on Twitter. Response times for queries posted on the social media service are often much faster than making a call to customer support.
Do I need to contact your network when switching network?
No, the good news is that the switching and number-transfer process has been changed.
And the biggest improvement is that you no longer have to get in touch with the network you're leaving when you want to switch to a new one. That goes even when you want to take your existing phone number with you.
Need some help with transferring your number? Read our one-stop guide to porting your number and we'll walk you through the whole process.
