How to contact your mobile network: phone numbers, opening hours and more

Got a problem with your phone coverage? Or a fault with a phone? Maybe you need to get in touch to report a billing problem? The good news we’ve tracked down the contact numbers for all the major UK networks here.

Contact details for UK phone networks at a glance

Network Phone number Opening hours

BT Mobile

Call 150 from a BT phone

Or 0800 800 150 from any other phone

Monday-Friday: 8am-9pm

Saturday: 8am-8pm

Sunday: 9am-6pm

EE

Call 150 from an EE phone

Or 07953 966 250 from any other phone

Monday-Friday: 8am-8pm

Saturday: 8am-6pm

Sunday: 8am-6pm

giffgaff

No phone-based customer support. Log in to your account online to get in touch.

N/A

iD Mobile

7777 from an iD Mobile phone

Or 0333 003 7777 from any other phone

Monday-Friday: 8am-8pm

Saturday: 8am-8pm

Sunday: 8am-8pm

Lebara

5588 from a Lebara phone

Or 020 3059 0304 from any other phone

Monday-Friday: 9am-5.30pm

Saturday: 9am-5.30pm

Sunday: 9am-5.30pm

O2

202 from an O2 phone

Or 0344 809 0202 from any other phone

Monday-Friday: 8am-9pm

Saturday: 8am-8pm

Sunday: 8am-6pm

Plusnet Mobile

500 from a Plusnet Mobile phone

Or 0800 079 1133 from any other phone

Monday-Friday: 7.30am-8pm

Saturday: 7.30am-8pm

Sunday: 7.30am-4pm

Sky Mobile

Call 03300 412 524 from a Sky Mobile phone, or any other mobile or landline

Monday-Friday: 8.30am-11pm

Saturday: 8.30am-11pm

Sunday: 8.30am-11pm

Smarty

No phone-based customer support. Log in to your account online to get in touch.

N/A

Tesco Mobile

4455 from a Tesco Mobile phone

Or 0345 301 4455 from any other phone

Monday-Friday: 8am-9pm

Saturday: 8am-8pm

Sunday: 10am-6pm

Three

333 from a Three phone

Or 0333 338 1001 from any other phone

Monday-Friday: 8am-8pm

Saturday: 9am-6pm

Sunday: 9am-6pm

Virgin Mobile

789 from a Virgin Mobile phone

Or 0345 6000 789 from any other phone

Monday-Friday: 8am-12pm

Saturday: 8am-12pm

Sunday: 8am-12pm

Vodafone

191 from a Vodafone phone

Or 03333 040 191 from any other phone

Monday-Friday: 8am-9pm

Saturday: 8am-9pm

Sunday: 8am-9pm

VOXI

191 from a VOXI phone

Or 03333 040 191 from any other phone

Monday-Friday: 8am-9pm

Saturday: 8am-9pm

Sunday: 8am-9pm

Other ways to contact your network

In the event that customer support helplines are too busy, you may want to use your network's live chat service instead.

Almost all mobile phone networks operate one one and all you need to do is head to their website. Thereafter, more often than not a pop-up window will appear asking if you need more help.

That's your chance to explain your problem to a member of the customer service team.

If a pop-up window doesn't appear automatically, you can usually bring up the live chat service by clicking on the 'contact us' part of the site.

You may also want to get in touch with your network on Twitter. Response times for queries posted on the social media service are often much faster than making a call to customer support.

Do I need to contact your network when switching network?

No, the good news is that the switching and number-transfer process has been changed.

And the biggest improvement is that you no longer have to get in touch with the network you're leaving when you want to switch to a new one. That goes even when you want to take your existing phone number with you.

Need some help with transferring your number? Read our one-stop guide to porting your number and we'll walk you through the whole process.