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Mobile expert

Vanessa Tsai

Vanessa is a content writer specialising in mobile and home services. She has a degree in English Literature, as well as several years of writing and editing experience in a variety of topics. Having been with MoneySuperMarket since 2021, she now focuses on producing helpful and user-friendly information about energy, broadband and mobile phones.

Vanessa says:

“With so much choice when it comes to broadband and mobile phones, it can be a little overwhelming. It’s really worth slowing down, shopping around and comparing your options to find a deal that best fits your needs.”



Vanessa Tsai

More from Vanessa Tsai

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EE vs Vodafone: Which is better?

EE and Vodafone are two of the UK’s four major networks, meaning you get a huge range of SIM plans and phone contracts to choose from. But which is best?

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News & Guides
  • EE vs O2: Which is better? EE and O2 are well matched propositions in the mobile space, both with excellent coverage, great plans, a good range of incentives and the best devices around. But which is best?
  • VOXI vs SMARTY: Which is better? Both launched in 2017, VOXI and SMARTY are relative newcomers to the mobile network scene. But both pack a powerful punch when it comes to good value, flexible plans.
  • SMARTY vs giffgaff: Which is better? Both SMARTY and giffgaff operate on a no frills, no fuss basis, focusing on flexible SIM-only plans at low, low prices.
  • Broadband: what is a good internet speed? Are you getting what you’re paying for with your broadband speed? Our guide offers insight as to what you can expect when you next shop around for a new broadband deal.
  • Compare Sky Sports packages Sky Sports has been at the top of the table for decades. It has set the standard for coverage of football, cricket, golf and F1, making it a must-have for sports fans.
  • What student discounts can I get? It’s back-to-school season, which means it’s time to dust off your student ID and see how it can save you money.
  • Roaming charges explained: a guide to mobile networks’ roaming rules Can you still use your phone for free in the EU? What add-ons are there for cutting your roaming charges bill when you’re travelling further afield? Read on as we take a good look at the roaming rules from the most popular mobile networks.
  • Vodafone broadband help and problems Got a problem with your Vodafone broadband service? Need to get in touch with Vodafone customer support for help? You'll find all the information you need here.
  • Sky Broadband help and problems Got a problem with your Sky Broadband service? Need to get in touch with Sky customer support for help? You'll find all the information you need here.
  • Best BT upgrade deals for existing customers If you’ve been a BT customer for a while and your contract is coming to an end, you might be wondering whether you should switch or stay on. If you want to stick with BT, you can take some steps to get a better deal.
  • NOW Broadband help and problems Got a problem with your NOW Broadband service? Need to get in touch with NOW customer support for help? You'll find all the information you need here.
  • Compare the best TV and Film Streaming Services In the market for a streaming service subscription? Use our at-a-glance table to get a really good idea of what you'll get and how much you should expect to pay.
  • How to bridge the friendship wage gap I turn to sitcoms for some light-hearted entertainment, not answers to life’s burning questions. But upon rewatching Friends, some parts hit close to home.
  • What is an eSIM? What are the advantages of eSIMs? Which phones support eSIM technology? And are they future of SIM cards? Read on and we'll answer all your questions.
  • Check mobile phone coverage in your area Check your local area’s network coverage for the UK’s main mobile networks.
  • Don’t panic: how to face your financial fears Feeling overwhelmed by your finances? Not sure where to begin with tackling money worries? Our guide goes through how to manage your money and improve your financial and mental wellbeing in the process.
  • Onestream broadband review 2023 Onestream is one of a number of upstart broadband providers looking to disrupt the home broadband space with its budget friendly offerings. So, is it worth eschewing the big names for? Read on and we’ll reveal all.
  • Is Asda Mobile any good in 2023? Asda Mobile focuses on straightforward, low-cost monthly plans that’ll suit most casual phone users. Read on for our take on the supermarket chain’s mobile network.
  • Shell Energy broadband review 2023 Not just gas and electricity – these days, Shell Energy also offers reliable and competitively priced broadband packages.
  • SMARTY Mobile review: is SMARTY any good? Powered by Three, SMARTY offers a reliable 4G and 5G coverage and simple SIM-only plans – all at low costs. We weigh up everything that’s good and bad about SMARTY in our one-stop review.
  • How to Cancel BT Broadband Looking to cancel BT broadband? Our page goes through how to cancel whether you’re out of contract or in contract, how to switch to a new provider, and any fees you may have to pay.
  • Is Lyca Mobile any good in 2023? As well as flexible and budget-friendly SIM-only plans, Lyca Mobile stands out from the crowd with its inclusive international minutes. Read our review to find out more.
  • Top tips for improving your broadband speed If you’re experiencing slow internet speeds, it could be a problem on either your end or your provider’s end. Luckily, if the problem is at home, it can usually be sorted with a few quick fixes.
  • Is OnePlus 11 worth buying in 2023? Wondering what OnePlus has included in its only handset of 2023? Our full review delves into everything the OnePlus 11 has to offer, including its features, performance and camera.
  • Is the Samsung Galaxy S23 Plus worth buying in 2023? The middle child of Samsung’s S23 range, the Galaxy S23 Plus takes everything the standard S23 has to offer and puts it in a larger-than-life frame. Read our full review on everything this phone has to offer.
  • Is the Samsung Galaxy S23 worth buying in 2023? With its neat 6.1-inch screen, the Galaxy S23 is Samsung’s smallest release in its 2023 line-up. Read our full review to see what this palm-friendly phone has to offer.
  • Is the iPhone XS Max worth buying in 2023? Released in 2018, the iPhone XS Max was Apple’s largest ever phone at the time. Read our page for our lowdown on the iPhone XS Max’s specs, performance, camera – and whether it’s still worth getting these days.
  • Broadband for low-income families and social tariffs Broadband is an essential part of everyday life. If you’re struggling to afford it, there’s help you can get. Read on to find out which providers offer broadband social tariffs, and how to apply.
  • Mobile mid-contract price hikes in April 2023: What you need to know Wondering why you’re facing sky-high phone bills? We go through this year’s mid-contract price rises, which networks are increasing prices, and what you can do if you’re tied to a contract.
  • Can I leave my broadband contract early? It’s common – and good for your wallet – to switch to a better, cheaper broadband deal. But what happens if you can’t wait until the end of your current contract before switching?
  • Tips for reducing your screen time Smartphones are a huge part of our lives, but it’s easy to find ourselves spending more time on our devices than we’d like. If you’re feeling drained by the way you use your phone, read our page on how to cut back on your screen time and make your smartphone work well for you.
  • Gigaclear broadband routers What router do you get with Gigaclear? Our page goes through the features you can expect, the extra nodes you can add, and how to get help setting up your router.
  • Shell Energy broadband routers What router do you get with Shell Energy? What specs and features do they come with? Read our page to find out what Shell Energy has to offer.
  • Google Pixel 7 vs iPhone 14 review The Pixel 7 and iPhone 14 are Google and Apple’s standard flagships for 2022. How do they stack up against each other, and which one is best? Read on as we put the two phones to the test.
  • EE vs Virgin Media broadband: Which is better? Both providers offer a wide range of broadband packages, with ultrafast speeds for lightning-fast connections. So, which one suits you best? We take a look at what EE and Virgin Media have to offer.
  • Vodafone vs Plusnet broadband: Which is better? If you’re in the market for a budget-friendly broadband deal, either Vodafone or Plusnet could fit the bill. With their affordable price tags and straightforward plans, both are good value for money. But which one is best for you? Read on as we weigh up what each provider has to offer.
  • What to do if your phone is lost or stolen Having your phone lost or stolen can leave you feeling distressed and helpless. Although the chances of recovering a stolen phone can be slim, there are measures you can take before and after the event to prepare and protect your data from such situations.
  • Mobile phone contracts with free gifts Did you know that you could grab yourself a free gift with your next mobile phone contract? At MoneySuperMarket.com, we compare the best phone deals with free gifts, from iPods and tablets to TVs and consoles.
  • How much does a new boiler cost? Whether it’s because your current boiler is due to be replaced, or you simply want to upgrade, you may be thinking about getting a new boiler. Modern boilers are more energy efficient and can help cut your energy bills. How much does a new boiler cost, and how much money can it save on your bills? Read on to find out more.
  • Best camera phones in 2023 The best camera is the one that’s with you – so the saying goes. Therefore, you’ll likely want a top-quality camera phone that you can pull out anytime, anywhere, for great snapshots on the go.
  • Best waterproof phones in 2023 Back in the day, an accidental dunk in the bathtub or pool meant saying goodbye to your phone. Luckily, that’s no longer the case. Thanks to improved water resistance, many phones can survive getting wet. Read on to find out more about water resistance ratings, and the best water-resistant phones you can get.
  • Vodafone vs Virgin Media broadband: Which is better? Both providers offer something different: Vodafone is all about budget-friendly broadband, while Virgin Media offers top-of-the-range broadband speeds and TV channels. But which one is better for you? To help you choose, we weigh up what each provider has to offer.
  • How to get internet in your caravan Getting a good internet connection in a caravan site isn’t always guaranteed. Luckily, there are ways you can get reliable broadband in your caravan, even in the most rural locations.
  • Now vs Plusnet broadband: Which is better? Two of the UK’s cheapest providers, Now and Plusnet are all about simple, straightforward broadband that won’t break the bank. But aside from low prices, what else do they have to offer? And which one is better for you? To help you choose, we weigh up what you can get with each provider.
  • Vodafone vs BT broadband: Which is better? Both Vodafone and BT use the Openreach network to deliver speeds up to 900Mbps. But there are some big differences between what each one has to offer. Which one is better for you? To help you choose, we weigh up what you can get with each provider.
  • Vodafone vs Sky broadband: Which is better? Sky is best known for its premium TV service, while Vodafone focuses on budget-friendly broadband. Both use Openreach’s network to provide broadband up to speeds of 900Mbps, as well as TV and landline bundles. Which one is better for you? To help you choose, we weigh up what each provider has to offer.
  • Is the Google Pixel 6 worth buying in 2023? The biggest update we’ve seen in the Google Pixel line yet, the Google Pixel 6 features a unique design, the new Tensor chipset and cameras that blow competitors out of the water. Read our review to learn more.
  • Is the Samsung Galaxy S21 worth buying in 2023? Released in 2021, the aptly named Samsung Galaxy S21 sports a refreshed design and some interesting tweaks from its predecessor. Read our page to find out more.
  • What's best: SIM only or pay monthly? We show you how to choose the right mobile phone contract for you...
  • ADSL broadband: a guide Read our guide to ADSL broadband, see how it compares with fibre optic broadband and find the right speed for you.
  • Tips on avoiding roaming charges Whether it’s looking up places to eat, checking flight information or booking a taxi, you’ll likely need to use your phone on holiday. While it’s easy to get caught out by roaming charges, there are ways to keep costs down. Read our tips on how to use your phone abroad without racking up an unexpected bill.
  • What to do if your iPhone is overheating All phones get warm from time to time, but if your phone is often getting abnormally hot, it could be a sign of underlying problems. Read our guide for tips on what to do if your iPhone is overheating.
  • SIM card sizes: standard, micro and nano explained If you have a phone, you’ll need a SIM card to go with it. They come in three sizes: Standard, Micro and Nano. Read on to find out what these three SIM sizes mean.
  • Best 5G networks and coverage in September 2023 5G is the future of mobile networks and its availability is growing rapidly. Compared to 3G and 4G, it offers much faster speeds and a better all-round performance. Read on to find out where you can get 5G and which network delivers the top speeds.
  • iPhone 12 Pro Max vs iPhone 13 Pro Max The iPhone 13 Pro Max follows up from the iPhone 12 Pro, with some noteworthy upgrades. What are the differences between the two? Read our review to find out.
  • iPhone 12 vs iPhone 13 The iPhone 13 is a small but solid step-up from 2020’s iPhone 12. But is it worth getting the latest flagship, or will the previous year’s model do just fine? Read our review to find out more.
  • iPhone 13 Pro vs iPhone 13 Pro Max Released in September 2021, the iPhone 13 Pro and iPhone 13 Pro Max are the powerhouses of Apple’s latest line-up of smartphones. But how do they measure up against each other? Read our review to find out more.
  • iPhone 13 vs iPhone 13 Pro Released in September 2021, the iPhone 13 and iPhone 13 Pro are part of Apple’s latest line-up. How do they stack up against each other? Read our review to find out more.
  • Best Sky upgrade deals for existing customers If you’ve been a Sky customer for a while and your contract is coming to an end, you might be wondering whether to switch or stay on. If you want to stick with Sky, you can take some steps to get a better deal.
  • Best Virgin Media upgrade deals for existing customers If you’ve been a Virgin Media customer for a while and your contract is coming to an end, you might be wondering whether to switch or stay on. If you want to stick with Virgin Media, you can take some steps to get a better deal.
  • KCOM broadband help and troubleshooting Got a problem with your KCOM broadband service? Need to get in touch with KCOM customer support for help? You'll find all the information you need here.
  • SSE broadband help and problems Got a problem with your SSE broadband service? Need to get in touch with SSE customer support for help? You'll find all the information you need here.
  • John Lewis Broadband help and problems Got a problem with your John Lewis Broadband service? Need to get in touch with John Lewis customer support for help? You'll find all the information you need here.
  • Is the iPhone 12 mini worth buying in 2023? The first ‘mini’ iteration of an iPhone, the iPhone 12 mini packs a lot of power in a pint-sized frame. You’ll get the same flagship performance with very few compromises.
  • Gigaclear broadband review 2023 Gigaclear has one clear mission: to deliver lightning fast, full fibre broadband to rural communities. We take a look at prices, speeds, and what else it has to offer.