Problem with your broadband? Or maybe there's a mistake in your bill? Read on for all the help you need to get in touch with your broadband provider.
Contact details for UK broadband providers at a glance
| Provider | Phone number | Opening hours |
| BT | Call 150 from a BT Mobile phone Or 0800 800 500 from any other phone | Monday to Friday 8am - 9pm Weekends and bank holidays 8am - 8pm |
| EE | Call 150 from an EE mobile phone Or 0800 079 8586 from any other phone | Monday to Friday 8am - 9pm Saturday & Sunday 8am - 8pm
|
| John Lewis | Call 0800 022 3300 | Monday to Friday: 8am – 8pm
|
| NOW Broadband | Call 0330 3323 050 | Weekdays and weekends: 8.30am - 9pm
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| Plusnet | Call 0800 432 0200 | Monday-Friday: 8am - 8pm Saturday: 9am - 7pm Sunday: 9am - 6pm |
| Shell Energy Broadband | Call 0330 0945 801 | Monday - Friday: 8am - 8pm Saturday: 9am - 4pm Sunday: closed |
| Sky | Call 0333 7591 018 | Weekdays and weekends: 8.30am - 9pm |
| SSE Broadband | Call 0345 071 9886 | Monday-Friday: 8am - 6pm Saturday: 8am - 2pm Sunday: closed |
| TalkTalk | Call 0345 172 0088 | Monday-Friday: 9am - 7pm Saturday: 9am - 6pm Sunday: closed |
| Virgin Media | Call 0345 454 1111 | Monday-Friday: 8am - 8pm Saturday: 9am - 5pm |
Other ways to contact your broadband provider
Broadband providers' telephone helplines can get busy. But you can often circumvent long waits in a customer-support queue by using your broadband provider's live chat service.
Most providers offer a live chat service, which will appear as a pop-up window when you visit their website.
Alternatively, you may want to get in touch on Twitter or Facebook. We've found that response times to questions posted on Twitter can be as quick as a few minutes.
Contacting your broadband provider to switch
In most switches (those that involve a switch from one Openreach provider to another on the same Openreach network), you won't need to contact the provider you're leaving to tell them you're taking your business elsewhere.
That means that usually your only job is to get in touch with the provider you're joining, who will in turn notify your existing provider that you're leaving.
The former will also co-ordinate the end date for your existing service and start date for your new service.
However, there are some instances in which you'll have to get in touch with the provider you're leaving too.
These are switches that involve a switch to or from a provider that uses its own, proprietary broadband infrastructure.
The most common switches of this type are those that involve switching to or from Virgin Media.
