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How to contact your broadband provider: phone numbers, opening hours and more

Problem with your broadband? Or maybe there's a mistake in your bill? Read on for all the help you need to get in touch with your broadband provider.

Contact details for UK broadband providers at a glance 

Provider

Phone number

Opening hour

BT

Call 150 from a BT Mobile phone

Or 0800 800 500 from any other phone

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

EE

Call 150 from an EE mobile phone

Or 0800 079 8586 from any other phone

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

John Lewis

Call 0800 022 3300

Monday to Friday: 8am – 8pm

Saturday: 9am - 7pm

Sunday: 9am – 6pm

NOW Broadband

Call 0330 3323 050

Weekdays and weekends: 8.30am - 9pm

Plusnet

Call 0800 432 0200

Monday-Friday: 8am - 8pm

Saturday: 9am - 7pm

Sunday: 9am - 6pm

Shell Energy Broadband

Call 0330 0945 801

Monday - Friday: 8am - 8pm

Saturday: 9am - 4pm

Sunday: closed

Sky

Call 0333 7591 018

Weekdays and weekends: 8.30am - 9pm

SSE Broadband

Call 0345 071 9886

Monday-Friday: 8am - 6pm

Saturday: 8am - 2pm

Sunday: closed

TalkTalk

Call 0345 172 0088

Monday-Friday: 9am - 7pm

Saturday: 9am - 6pm

Sunday: closed

Virgin Media

Call 0345 454 1111

Monday-Friday: 8am - 8pm

Saturday: 9am - 5pm

Other ways to contact your broadband provider

Broadband providers' telephone helplines can get busy. But you can often circumvent long waits in a customer-support queue by using your broadband provider's live chat service. 

Most providers offer a live chat service, which will appear as a pop-up window when you visit their website. 

Alternatively, you may want to get in touch on Twitter or Facebook. We've found that response times to questions posted on Twitter can be as quick as a few minutes. 

Contacting your broadband provider to switch 

In most switches (those that involve a switch from one Openreach provider to another on the same Openreach network), you won't need to contact the provider you're leaving to tell them you're taking your business elsewhere. 

That means that usually your only job is to get in touch with the provider you're joining, who will in turn notify your existing provider that you're leaving.

The former will also co-ordinate the end date for your existing service and start date for your new service. 

However, there are some instances in which you'll have to get in touch with the provider you're leaving too.

These are switches that involve a switch to or from a provider that uses its own, proprietary broadband infrastructure.

The most common switches of this type are those that involve switching to or from Virgin Media. 

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