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HSBC is one of the world’s largest banking and financial services organisations, serving approximately 40 million customers worldwide. HSBC has over 500 branches in the UK and has long understood the importance of life insurance protection. Its life insurance cover has a three-start Defaqto rating, and it pays out 99.4% of claims.
Here is what a life insurance policy looks like with HSBC:
HSBC is fully regulated by the Financial Conduct Authority, which means you can be assured you are in safe hands
This includes a second-hand medical opinion, remote GP consultation, physiotherapy and prescription services all easily and conveniently accessible through an app, allowing you to access a world of healthcare from your phone, wherever you are
Looking after your mind is just as important as your body which is why HSBC provides you with access to counsellors, therapists and psychologists
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HSBC offer several different life insurance products to suit any need. Here’s what’s on offer:
HSBC life cover: HSBC’s life cover offers financial support to your loved ones, paying a lump sum to them if you were to either die or be diagnosed with a terminal illness
Level-term: HSBC’s term life insurance lasts a number of years and pays out to your loved ones if you pass away during that term.
Decreasing term: With decreasing term insurance, the insured sum decreases over the term of the policy. This means your monthly payments will be lower than with level cover
HSBC joint life insurance: Couples can take out joint life insurance with HSBC – both parties will be insured, and it pays out when either person dies, at which point, the policy ends
Yes, you can cancel your HSBC life insurance plan at any time. Here are some instances where you may want to cancel:
If your policy is coming up for renewal: you can cancel over the phone and you will not be charged anything for cancelling your policy, but you won't receive anything back for your policy either
You've just taken out a policy: if you change your mind within 30 days of taking out your life insurance policy, HSBC will refund your premiums
If your policy has auto-renewed at a higher rate: If your policy is more than you're comfortable paying, try contacting HSBC. If you wish to end your cover, HSBC will cancel your policy at no extra charge.
MoneySuperMarket has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Here are some add-ons that you can add to your HSBC life insurance policy:
Critical illness cover can help you with any day-to-day expenses or bills after diagnosis of a critical illness. This cover is also available as an add on to other HSBC life insurance policies
HSBC’s income protection offers you tax-free financial support if you are unable to work due to an illness, accident or injury
You can contact HSBC life insurance claims service in the following ways:
Phone: 0333 207 5563
Their opening hours are:
Monday - Friday: 9am – 5.30pm (excluding public holidays)
Email: support@lifeprotectionplan.hsbc.co.uk
Writing: HSBC Life (UK) Limited, PO Box 1053, St Albans, AL1 9QG
HSBC has a streamlined process for claims to ensure that they can support you at a difficult time as quickly and easily as possible. If you, your family or loved ones need to make a claim on your policy call HSBC on 0345 745 6125. The phone lines are open Monday to Friday 8am - 6pm.
There are no long forms to fill out, you will have a dedicated claims manager who will take you through the process and give you a personalised service, helping you through every step of the way.
We make it easy to compare insurers offering you the best value for your budget and save on premiums.
We ask the right questions and tailor our quotes so you can get the right cover to suit your needs.
We offer independent Defaqto star ratings on policies to help you decide on the right quality product for you.
HSBC life insurance is underwritten in-house by the underwriting team for HSBC Life (UK) Limited.
Yes, HBSC accepts monthly payments for life insurance policies. Alternatively, you can pay annually for your premiums.
This depends on how quickly HSBC can get the information they need from you to support your claim. Life insurance claims are usually paid within four weeks, and critical illness cover claims are typically paid within six weeks.
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Reviewed on 10 Dec 2025