Moving broadband to a new home
Everything to know about taking your broadband package with you
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*Average speeds are based on the download speeds of at least 50% of customers at peak time (8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.
Fibre/cable services at your postcode are subject to availability. You can confirm availability on the provider's website.
Some broadband providers may increase monthly prices each year during your contract. Please refer to individual broadband provider's terms and conditions before signing up.
All homes in Hull will have access to fibre optic broadband. What’s more, KCOM’s network is 100% fibre. This means all its packages are full fibre broadband, using fibre-to-the-premises (FTTP) technology.
What is FTTP? This is a fibre connection that uses fibre cables all the way between the exchange to your home, resulting in a much quicker, more stable connection.
It’s a lot faster than the more common fibre-to-the-cabinet (FTTC) broadband, which uses older copper wires to connect your home to a nearby cabinet. Our page on FTTP and FTTC goes into the differences between the two.
So, no matter where you live in Hull, you should be able to get high quality home broadband.
Well, given the limited availability of broadband in Hull, there’s only one real choice: KCOM.
It’s on the pricier side, unfortunately. However, it does offer a decent selection of fast and ultrafast fibre broadband packages, with speeds ranging from 30Mbps to 900Mbps. You can also bundle it with a phone line and TV if you like.
There are also a few smaller independent providers in the area – however, some of these use KCOM’s network to provide their services anyway.
Although Hull is a city, you won’t find the big names like Virgin Media, BT or Sky in this area. That’s because for historical reasons, the region of Hull and East Riding doesn’t have BT’s Openreach or Virgin Media infrastructures. It’s a pretty unique situation – Hull is the only place in the UK that isn’t covered by BT.
As a result, you won’t be able to get deals from any broadband provider using the Openreach network – which includes most household-name providers, such as EE, Sky, TalkTalk and Plusnet. Nor will you be able to get broadband from Virgin Media.
In fact, the main – and only – broadband provider in Hull is KCOM, a specialist telecoms provider that primarily serves customers in Hull and East Yorkshire. Luckily, it’s among the UK’s speediest providers, offering lightning-fast full fibre broadband.
There are three simple steps to compare broadband deals and switch providers
Ensure you're no longer within the minimum terms of the contract length with your current broadband provider. You can find out by looking at your original contract, confirmation email, or by contacting their customer service.
We algorithmically sort broadband packages based on your location, the speed you'd get, and how much it costs.
Your new provider should contact your current provider and arrange the switch for you. And you'll receive letters and emails updating you on this.
Whether you're looking for cheap and cheerful or high-spec full fibre broadband, everyone's needs are different. Finding the best deal for you starts with understanding how you plan to use it or if bundling your services lower your monthly bill.
If you're still in your minimum term, you'd be subject to an early repayment charge if you ended your contract early.
If you're out of contract or approaching the end, you can switch without penality.
A tariff may offer everything you're looking for, but does it come to the right monthly price and offer good value for money? Shop around to find the right tariff at the best possible price.
Many providers offer tempting incentives, such as cashback or gift cards to new customers. These may help bring down the cost of an expensive broadband deal, although you should also consider whether these gifts are as important as factors such as speed and cost.
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Hull has excellent broadband connections. Thanks to KCOM's full fibre network, you can get download speeds of up to 900Mbps with upload speeds up to 180Mbps. Of course, the exact speeds available to you will depend on your postcode.
Wondering what speed you’re currently getting? Use our broadband speed test to see your home broadband speed – that way, you can check if you’re getting the advertised speeds, and decide whether you need a faster package from KCOM.
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