Online
Log in to the My Account section of the Direct Line website or use the Direct Line app to view your policy documents and make changes.
These online portals are available 24/7.
Direct Line is a well-known UK insurer, with a strong reputation for customer service and an ‘Excellent’ Trustpilot rating. The insurer focuses on providing comprehensive cover with direct access to UK-based customer support.
Direct Line reports a high claims acceptance rate, giving customers confidence that claims are handled fairly and efficiently.
Independent research by Which? awarded Direct Line a claims score of 74% in 2026. This indicates that a large number of customers were satisfied with how smoothly their car insurance claim was handled, how quickly it was resolved, and would recommend the insurer to others.
Defaqto is a leading independent reviewer of financial products. Direct Line's Comprehensive and Comprehensive Plus policies receive the maximum five-star Defaqto rating for features and benefits. The insurer's basic policy, Essentials receives two stars.
If you choose a Direct Line comprehensive car insurance policy, the following is included:
These are the average prices of Direct Line car insurance policies across a wide range of drivers.
How much you personally pay will be influenced by your age, location, driving history and other factors, so could differ significantly
Direct Line Comprehensive and Comprehensive Plus includes the same core cover as Essentials but with added extra benefits and higher levels of protection, making them a more premium option. These include:
Higher personal accident cover limits up to £10,000
Personal belongings cover up to £500
Hotel expenses up to £300
Lost and damaged car key cover
New car replacement if your car is one year old (Comprehensive) or two years old (Comprehensive Plus)
Motor legal protection up to £100,000 included as standard (Comprehensive Plus)
Guaranteed Hire Car Plus, offering a higher specification, larger car (Comprehensive Plus)
Direct Line Comprehensive and Comprehensive Plus are a premium upgrade focused on convenience and higher limits. Both offer extra cover, such as hotel expenses and lost or damaged car keys, and have enhanced limits compared to Direct Line's Essentials policy.
Its Comprehensive Plus policy standout feature is Guaranteed Hire Car Plus, which gives you a vehicle similar in size to your own if yours is being repaired, rather than a basic small hatchback. It also bundles in Motor Legal Protection and doubles the cover for personal accidents and belongings.
It is worth the extra cost if you have a car under two years old (for the 24-month replacement cover) or if you frequently update your policy, as it waives all admin fees for changes.
If you were already planning to pay for legal and hire car add-ons, the Plus tier usually offers better overall value.
Which provider is best for you will depend on your own needs and circumstances. Here are some advantages and disadvantages of Direct Line car insurance to help you make your decision:
Good customer service, rated highly for being helpful and easy to deal with
24-hour accident recovery helpline
No claims bonus protection in some no-fault situations
No admin fees for changes, mid-term policy changes usually free
Can be expensive at renewal, with customers reporting price increases
More expensive than some other providers for basic cover, especially for younger drivers
Drivers of hybrid or electric cars may not get a like-for-like replacement car during repairs
These are all standard fully comprehensive car insurance policies. All providers also offer higher-tier options, which will include more features for an extra cost.
Direct Line Essentials | RAC Online | Admiral Essential | Aviva Signature | |
|---|---|---|---|---|
Price | £430^ | £308^ | £644^ | £385^ |
Defaqto rating | ⭐⭐ | ⭐⭐⭐ | ⭐⭐ | ⭐⭐⭐⭐⭐ |
Which? claims rating^ | 74% | 83%^ | 74% | 80%^ |
Claims payout rate | N/A | 99% | 98.9% | N/A |
Uninsured driver promise^ included? | Yes | No | Yes | Yes |
Courtesy car included? | Yes | Yes | Yes | Yes |
Administration fees^ | Free | £15 | £15 | Free online, £18 if calling in |
Further information |
Price data from MoneySuperMarket. Other data from provider website and correct as of April 2026.
Direct Line is a strong choice for young drivers who prioritise high-quality coverage and reliable service. Their DrivePlus telematics app is a key highlight, offering potential savings by rewarding safe driving habits, and they notably don't charge admin fees for policy changes.
However, they are rarely the cheapest option and can be strict about modifications, often refusing cover for drivers under 25 with non-standard cars. They are best for those with standard vehicles who prefer the security of a major brand over a budget-first provider.
💡 Top tip: If you bought your Direct Line car insurance through MoneySuperMarket, you can see your policy information on our website. Just sign in and click on your dashboard.
Log in to the My Account section of the Direct Line website or use the Direct Line app to view your policy documents and make changes.
These online portals are available 24/7.
You can get support via Direct Line's online Virtual Assistant or message them on WhatsApp to get help with queries like policy changes, renewals, and cancelling your policy.
Direct Line car insurance enquiries: 0845 246 3761
Opening hours are Monday to Friday 8am–9pm, Saturday 9am–5pm, and Sunday 10am-5pm
If you need to make a claim on your Direct Line car insurance policy, contact Direct Line as soon as possible after an incident.
The insurer suggests reporting the incident via their online portal or the app, which is often quicker and available 24/7. Alternatively, you can call their claims line.
You’ll usually need your policy number, details of what happened (date, time, location), information about any other drivers or vehicles involved and photos or evidence.
Opening hours are Monday to Friday 8am-9pm, Saturday 9am-5pm, and Sunday 10am-5pm
🚩 You will not get any money refunded if you have already made a claim on your car insurance
You will need to cancel your car insurance with Direct Line directly. You cannot cancel via MoneySuperMarket.
You can cancel your Direct Line car insurance online via their website or app.
Yes, you can cancel your Direct Line car insurance at any time, but you be charged a fee depending on when you cancel. You can cancel online via the Direct Line website or app within 14 days without charge. After this period, you will be charged a cancellation fee.
Yes, Direct Line charges a cancellation fee of approximately £48 to £55 after the 14-day "cooling-off" period. There is no fee if you cancel within 14 days of starting the policy, though you will pay for the days you were covered. No refund is given if a claim has been made.
No, any payments for add-ons such as breakdown cover are non-refundable.
With MoneySuperMarket, you can quickly and easily compare Direct Line car insurance against policies from up to 197
Price comparison websites like MoneySuperMarket can help you find cheaper car insurance from providers such as Direct Line compared with going direct. There are several ways we can help you save money:
our Price Promise1 means if you find the same policy cheaper elsewhere (including on a provider’s website), we’ll refund the difference and give you a £15 gift card
our Price Optimiser gives you tailored tips on how to adjust your policy to reduce the price – 83%
our SuperSaveClub2 rewards programme gives you added perks, including £15 when you buy a car insurance policy and benefits like a Free Days Out annual pass
We also make it quick and easy to compare Direct Line policies alongside other insurers, so you can check you’re getting the best deal and see if the same level of cover is available for less elsewhere.
If you bought your Direct Line car insurance through MoneySuperMarket, you can find your policy information by logging into our website or app. Your active policies will be shown on your dashboard.
Alternatively, you can find your Direct Line car insurance policy on the Direct Line customer portal by logging into your account.
Direct Line doesn't charge administration fees for making mid-term policy adjustments to your car insurance policy. However, you may still face an additional premium if the change increases the risk, such as moving to a different address or changing your vehicle, which is a separate cost from any admin fee.
Yes, you can add other drivers (named drivers) to your Direct Line car insurance policy, either permanently or temporarily, through your online account or their mobile app.
Adding extra drivers to your Direct Line car insurance may increase or decrease your car insurance premium, depending on their risk profile. MoneySuperMarket data found that adding a young driver (under 25) to any car insurance policy increased premiums by £768.94
No, breakdown cover is not included as standard, but it is available as an optional add-on to Direct Line car insurance policies. This cover is provided in partnership with Green Flag, allowing you to add services such as roadside assistance and recovery to your policy.
You can renew your Direct Line car insurance online via the Direct Line website or Direct Line app, which allows for 24/7 management. Simply sign in to your "Your account" dashboard, review your details, and select the renewal option. Alternatively, you can call them on 0345 246 8811.
Most Direct Line car insurance policies will be set up for auto-renewal. This means that after your existing contract ends, Direct Line will start a new one for you using the payment details they have on file. No action is required from you and there will be no break in your car insurance cover.
Auto-renewal does not mean you will get the same cover at the same price as you had before. Direct Line must contact you in advance of your policy renewing to inform you of any price or policy changes. If you don't want your cover to auto-renew, you need to inform Direct Line before your policy end date. You can do this through your account.
Before letting your Direct Line policy auto-renew, it's worth comparing car insurance quotes to see if you could get a better deal elsewhere. Shopping around can help ensure you’re not paying more than necessary, as renewal prices aren’t always the most competitive.
Direct Line's Essentials car insurance is an entry-level, budget-friendly comprehensive policy offering lower premiums with fewer features and lower cover limits. Comprehensive covers more, including extras like on-ward travel and higher cover limits, offering better protection.
Yes, you can pay for Direct Line insurance in monthly instalments. This option is available for car and home insurance, typically allowing you to spread the cost over the year via Direct Debit. Note that choosing to pay monthly often involves entering a credit agreement, which may incur interest or service charges.
Direct Line car insurance is one of the UK's largest insurance providers, established in 1985 as the first to sell policies directly to customers by phone rather than through brokers. It is a brand within the Direct Line Group (acquired by Aviva in July 2025) offering comprehensive car insurance, Essentials cover, and extras like telematics and legal protection.
Direct Line car insurance policies are underwritten by U K Insurance Limited. As of July 1, 2025, Direct Line Group, including U K Insurance Limited, was acquired by and is owned by Aviva plc. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority.
At MoneySuperMarket, we want to give you clear, accurate and trustworthy information so you can make confident financial decisions for your circumstances.
Every page on our website goes through a careful editorial process before it is published. It’s written or reviewed by one of our experienced experts, checked for accuracy, and updated regularly to reflect the latest information.
We do use AI tools to support our research and drafting, but a human editor is always in the loop to review, fact-check and approve everything before it’s published, so you can trust that what you’re reading is both reliable and up to date.
You can read more in our editorial guidelines.
We get paid by the companies we work with, but the payment we get doesn’t have any bearing on the information we provide. We get paid in different ways, depending on the type of product or service you buy through us. Our goal is to search deals from as wide a range of companies as possible, but we only show results from our partner providers.
Our comparison service is, and will always be, free to use.
One of the best ways to get the lowest prices and best deals is to compare quotes from different companies. We do the work for you, comparing quotes side-by-side and giving you all the information you need so you can choose the right deal for your needs and your wallet.
We don’t give recommendations or financial advice, but we give you clear information so you can choose financial products that suit your circumstances.
No, not every company can be included in our service. This is because some companies don’t want their products included on comparison sites, and some decide that they would rather not pay a fee. There are also a few smaller providers who can struggle to cope with the volume of customers that can find their products if they appear on MoneySuperMarket.
Our goal is to search deals from as wide a range of companies as possible so that you can choose the deal that suits you.
Yes, you can earn SuperSaveClub rewards when you buy car insurance through MoneySuperMarket.
This includes:
Up to £15, which you can withdraw as a pre-paid Mastercard or a gift card for brands like Sainsbury's and Amazon.co.uk
Free Days Out pass (worth £180), which gives free entry to a range of UK attractions
Cashback of up to 10% when you spend at brands including eBay, Just Eat and Argos
To earn SuperSaveClub rewards on purchases you must:
Sign up to SuperSaveClub (it's free)
Be signed in to your account when you make the purchase
More information can be found on our SuperSaveClub homepage.
Yes, car insurance is included in our Super Save Price Promise.
If you buy through us then find the same deal for less we will:
refund the difference
give you a gift card worth up to £15
Terms and conditions apply. More information can be found on our Price Promise page.
At MoneySuperMarket, we want to give you clear, accurate and trustworthy information so you can make confident financial decisions for your circumstances.
Every page on our website goes through a careful editorial process before it is published. It’s written or reviewed by one of our experienced experts, checked for accuracy, and updated regularly to reflect the latest information.
We do use AI tools to support our research and drafting, but a human editor is always in the loop to review, fact-check and approve everything before it’s published, so you can trust that what you’re reading is both reliable and up to date.
You can read more in our editorial guidelines.
We get paid by the companies we work with, but the payment we get doesn’t have any bearing on the information we provide. We get paid in different ways, depending on the type of product or service you buy through us. Our goal is to search deals from as wide a range of companies as possible, but we only show results from our partner providers.
Our comparison service is, and will always be, free to use.
One of the best ways to get the lowest prices and best deals is to compare quotes from different companies. We do the work for you, comparing quotes side-by-side and giving you all the information you need so you can choose the right deal for your needs and your wallet.
We don’t give recommendations or financial advice, but we give you clear information so you can choose financial products that suit your circumstances.
No, not every company can be included in our service. This is because some companies don’t want their products included on comparison sites, and some decide that they would rather not pay a fee. There are also a few smaller providers who can struggle to cope with the volume of customers that can find their products if they appear on MoneySuperMarket.
Our goal is to search deals from as wide a range of companies as possible so that you can choose the deal that suits you.
Yes, you can earn SuperSaveClub rewards when you buy car insurance through MoneySuperMarket.
This includes:
Up to £15, which you can withdraw as a pre-paid Mastercard or a gift card for brands like Sainsbury's and Amazon.co.uk
Free Days Out pass (worth £180), which gives free entry to a range of UK attractions
Cashback of up to 10% when you spend at brands including eBay, Just Eat and Argos
To earn SuperSaveClub rewards on purchases you must:
Sign up to SuperSaveClub (it's free)
Be signed in to your account when you make the purchase
More information can be found on our SuperSaveClub homepage.
Yes, car insurance is included in our Super Save Price Promise.
If you buy through us then find the same deal for less we will:
refund the difference
give you a gift card worth up to £15
Terms and conditions apply. More information can be found on our Price Promise page.
Reviewed on 2 May 2026
YouGov Survey 1st July 2024 to 30th June 2025. Net Recommend score derived from “Which of the following online service websites would you recommend to a friend or colleague, or tell them to avoid?” Base: Current Customers of (MoneySuperMarket n=18,382, Compare the Market n=16,802, Go.Compare n=10,162, Confused.com n=8,229, Uswitch n=528).
You might see a premium policy with a lower average sold price than the basic option. That's not because it’s cheaper overall, but because lower-risk customers are buying it. People whose individual circumstances mean they receive higher premiums often choose the most basic cover to keep costs down, while those offered cheaper premiums are more likely to upgrade to a higher-tier product.
Based on the 10th percentile of comprehensive car insurance policies sold through MoneySuperMarket in the month of March 2026.
Accurate as of 30 April 2026.
83% of users completing the car insurance Price Optimiser journey and actioning its insights on MoneySuperMarket between 12.02.26 and 16.02.26 found a cheaper quote.
Based on Car Insurance enquiries on MoneySuperMarket between 2025-01-01 and 2025-04-01 where the quote was for comprehensive covertype.
Based on the median annual price of comprehensive car insurance policies sold through MoneySuperMarket in March 2026.
Based on the median annual price of comprehensive car insurance policies sold through MoneySuperMarket in March 2026.
Based on the median annual price of comprehensive car insurance policies sold through MoneySuperMarket in March 2026.
Based on the median annual price of comprehensive car insurance policies sold through MoneySuperMarket in November 2025.
An 'uninsured driver promise' is a car insurance policy feature where you will not have to pay your excess and will not lose your no-claims discount if your car is hit by an uninsured driver and the accident wasn't your fault.
Administration fees are charges insurers apply when you make changes to your car insurance policy. Examples of mid-term policy changes that could incur an administration fee include: changing your address, updating your job title, adding or removing a driver, changing your vehicle.
These fees cover the cost of processing the change, rather than the insurance risk itself. They are separate from any change in your premium. For example, if you update your details, your price may go up or down based on risk, then an admin fee may be added on top.
Based on the median annual price of comprehensive car insurance policies sold through MoneySuperMarket in March 2026.
Defaqto is a leading independent reviewer of financial products. Two stars is for 'A product offering fewer than average features and benefits'.
Individual insurance products from Direct Line may have different ratings. Data from the Defaqto website. Data from April 2026.
Defaqto is a leading independent reviewer of financial products. Two stars is for 'A product offering fewer than average features and benefits'.
Individual insurance products from Direct Line may have different ratings. Data from the Defaqto website. Data from April 2026.
Based on the median annual price of comprehensive car insurance policies sold through MoneySuperMarket in March 2026.