Lifetime Cover
No time limit restrictions
Why get pet insurance from Animal Friends?
Defaqto rating (pet insurance)
⭐⭐⭐⭐⭐^
Defaqto is an leading independent reviewer of financial products. Five stars is for 'an excellent product with a comprehensive range of features and benefits'.
Key Benefits
Variety of policy types for flexible coverage
Vet fee cover & extras
Free vet video consultation
Effortless claims process
More about Animal Friends
Animal Friends is a UK based company with over 20 years of experience
Animal Friends has donated upwards of £9 million to animal welfare causes
They have a wide range of insurance options tailored to meet the needs of their beloved animals.
What types of pet insurance can I get with Animal Friends?
Animal Friends offers 4 types of insurance.
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Maximum benefit
Cover up to a set limit per condition
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Time limited
Cover for a set time per condition
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Accident only
For accidental injuries only
Example Animal Friends pet insurance quote
How do I contact Animal Friends?
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By Phone
You can contact Animal Friends on 0344 557 0300 — available Monday to Friday, 9:00 am to 5:00 pm
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Email
Email: info@animalfriends.co.uk
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Online account
Animal Friends can also be contacted via their online chat service. If you are an existing customer you can also find a lot of information on your online portal
How do I make a claim with Animal Friends ?
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Contact Animal Friends
The fastest way is for your veterinarian to access Pawtal, Animal Friends’ online claims system for vets. If that is not an option please download a form from the Claims section of the Animal Friends website and email to claimform@animalfriends.co.uk
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Provide evidence
This could include your bill from the vet and any evidence you have of the procedures you are claiming for
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Claim is accepted or rejected
If your claim is successful (most are), you will generally receive confirmation within 24 hours.
Why should I compare pet insurance quotes with MoneySuperMarket?
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We're trusted
All our insurance providers are authorised and regulated by the Financial Conduct Authority (FCA).
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Rated 4.9/5 on Feefo
We're also the UK's most recommended price comparison website
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Save money
Save £££ on your pet insurance. Plus, we price match and will give you £20 if you find a cheaper deal
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Earn rewards
Buy through us and get up to £10
^ with your policy, plus other SuperSaveClub rewards
Trusted Service Awards Winners
MoneySuperMarket has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Frequently asked questions
Why Choose Animal Friends Pet Insurance?
As one of the largest UK providers of pet insurance, Animal Friends stands out with its additional features and benefits. Dog and cat customers gain instant access to qualified vets through the Joii app. Additionally, they can visit health clinics staffed by qualified veterinary nurses and enjoy free 24/7 vet video consultations from the comfort of their homes. A comprehensive symptom checker tool, developed by veterinarians, is also available to help pet owners make informed decisions about their pet's health.
Company Credentials & Regulation
Animal Friends Insurance Services Limited operates under the trading name Animal Friends®, registered in England (company no. 03630812), with registered office in Amesbury, Wiltshire. They’re authorised and regulated by the Financial Conduct Authority (FCA).
What are some unique benefits of Animal Friends pet insurance
Free 24/7 vet video support through their Joii app for dogs and cats
Some of the higher-tier plans, like Prestige or Lifetime, include behavioral therapy, dental cover, public liability, and even help for missing or stolen pets.
Animal Friends do not offer multi‑pet discounts—but provide affordable pricing per pet
Who established Animal Friends?
Animal Friends Pet Insurance was founded in 1998 by Elaine Fairfax.
Her distinctive vision was to provide affordable pet insurance while also funding animal welfare charities around the world.
Animal Friends not only grew into one of the UK’s largest independent pet insurers but also donated millions of pounds to animal causes.
What charities have Animal Friends donated to?
Animal Friends has donated over £9 million donated to more than 830 animal welfare charities and conservancies globally since 1998. Currently they donate to
Emergency and crisis appeals
Long term welfare and conservation projects
One-off requests
If you would like to apply for funding please visit Animal Friends funding page
Reviewed on 9 Dec 2025 by
Defaqto is an leading independent reviewer of financial products. Animal Friends has been awarded a Defaqto 5-star rating, indicating it is among the most comprehensive and feature-rich products available in the market
Individual insurance products from Animal Friends will have different ratings.
Data from the Defaqto website. Data from August 2025.