Skip to content

How can we help you?

Welcome to the MoneySuperMarket help centre

  • Your key questions answered - from product info to privacy

  • Read our guides and FAQs

Let us help you...

  • Unsubscribe from emails

  • Website security

  • Delete my data

Popular questions

As we do not have access to this information, we suggest checking your credit or debit card statement to find out the name of the company you're with.

We have a few ways to try and fix this. Either try accessing the website using a different device or deleting your cookies. This is done through your browser’s 'tools' menu. Please refer to the help section on your browser if you are unsure how to do this. If this doesn't work, try refreshing the page. You can do this by holding the CTRL button and then pressing F5. 

Failing this, try an alternate browser such as Google Chrome, Internet Explorer or Mozilla Firefox. If you are accessing the website via a mobile device such as a phone or tablet go to settings, internet, then clear your history or data and set cookies to allow websites. Also please ensure you are not in private browsing mode. 

We're able to compare hundreds of providers for you, however we're not a provider ourselves. If you have an issue with a policy or service, please contact your provider directly. 

MoneySuperMarket is an online service and we are unable to provide you with a quote over the phone or by email. We've made getting a quote quick and easy to use so you can start saving money as soon as possible.

Try checking your spam or deleted mail. If your broadband is with TalkTalk you won't receive the email because TalkTalk will block it. Ensure our email address is in your safe senders list.

Our car and home insurance renewal emails are reminders that if you don't switch to a new deal you could automatically have your policy renewed with your current provider and end up paying more. Our reminders include refreshed quotes based on the information you provided when you ran a quote with us. Our email doesn't mean we'll renew a policy for you or that a payment is being taken. You'll need to switch to a new deal yourself and let your current provider know you won't be renewing with them. 

If you see a message under your name saying ‘Not you?’ when you’re logged out of your account, we’re just checking it’s not somebody else, like a family member, who may want their own quote.

If you are signed in and you see someone else’s name, just choose ‘sign out’ and log into your own account. If we’re showing the right account, you can ignore this message.

When you’ve ran a car insurance quote with us in the past, your details are saved in your account. If you’ve ran a quote for a family member, these quotes are saved too. You may see a message checking it’s the right car you’re looking at, and we’ll ask ‘not the right car?’ so that you can change the vehicle you need an insurance quote for.

In some cases, our system may not show the correct model when you enter your registration number, you can click the ‘not the right car?’ link and enter the correct model of your car here. If all the details are correct, you can ignore this message.

Yes, if you're taking medication or have a medical condition you need to declare it. We offer travel insurance to customers who have pre-existing medical conditions where you can declare this information.

Pregnancy is not classed as a medical condition and does not have to be declared providing there are no issues with the pregnancy.

All incentives are fulfilled by the provider and are subject to its terms and conditions. If you've taken out an offer with MoneySuperMarket, please check the terms and conditions of the offer when you signed up to find out when you'll receive it. For broadband incentives, please click here to find out how to claim your vouchers.

If you've booked a trip through Travelsupermarket, your booking confirmation will be supplied by your holiday provider. Please check your spam mail and then make contact with the provider. Contact details are available directly on their website

Customers can check whether they are eligible for cards and loans using our Eligibility Checker tool. It shows products you're more likely to be accepted for without harming your credit score. If you believe your details have been entered fraudulently into our site, we suggest making contact with Action Fraud. Details can be found at

This email is automatically generated and is based on the information stored within your MoneySuperMarket profile. You can amend your details within My Profile.

Not what you were looking for? Our guides could help

Need to get in touch?

Contact us

Our Customer Service team can be contacted via

The team aim to respond within 2 working days however at busy times this may take longer. 

To unsubscribe from our emails, please click the link and follow the instructions.