Utilita

Utilita was set up in 2003 and is a gas and electricity supplier focused on serving customers who use prepayment meters.

When opting for Utilita’s Smart prepayment tariff a free smart metering system is installed which aims to help customers understand and manage their energy usage.

The kit comes with individual gas and electricity meters that sync to a smart meter within your home. The meter then displays your recent balance and estimates of how many days until you need to next top up.

Utilita reviews

Utilita’s customers rate them highly on BazaarVoice, a review site where customers leave feedback for companies they’ve used. They gave Utilita reviews and star ratings based on important factors like their customer service, as well as how easy it was to change suppliers and whether they felt they got good value for money.

Reviews and ratings are a good way to see whether customers are satisfied with the services they get, so you know what you can expect if and when you sign up.    

How can I contact Utilita?

Telephone: 03303 337 440. (Lines are open between 8am and 8pm Monday to Friday, 8am to 5pm on Saturday and 9am to 5pm on Sunday).

Online enquiry form: http://www.utilita.co.uk/cs-contact-form/form.php?enq_type=14

Or Facebook or Twitter.

How can I top up my prepayment meter?

Utilita’s prepayment customers are able to top-up their accounts in the following ways:

- Online
- Via Utilita’s mobile app
- By phone (automated top-up line: 03452 068 333)
- By text 
- By card. If you need a replacement top-up card, click here.
- At a PayPoint Outlet

What do I need to do if I want to change my current provider?

Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.

Our video guide below explains how hassle-free the switching process is.

Switch and save with Energy Monitor

Switching your energy supplier is quicker and easier with MoneySuperMarket’s Energy Monitor. We’ll let you know as soon as there’s a cheaper tariff available for you, so you can effortlessly switch and save money on your energy bill.

What happens if my energy supplier goes bust?

It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.

As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.

All UK energy suppliers are regulated by Ofgem.

In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.

Read our Q&A on this topic here.