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With its focus on smart energy, Utilita aims to help households use less energy and cut their bills and carbon footprints.
Set up in 2003, Utilita is a gas and electricity supplier focused on Pay As You Go deals and prepayment smart meters.
Customers signing up to Utilita’s Smart prepayment plan can get a free smart metering system installed. This helps you better understand and manage your energy usage – which translates into savings on your bill and less energy wasted.
You can use the smart meter’s In-Home Display, as well as the My Utilita app, to track your usage. That way, you can clearly see how much energy you’re using at different times, as well as how much it costs. Utilita also provides plenty of nifty energy-saving tips and tricks to help you become more energy efficient.
There’s also help and support for customers who are struggling to pay for energy. For example, Utilita’s POWER UP scheme gives eligible customers up to £60 on gas and £40 on electricity as a top-up if you’ve run out of credit.
Utilita’s main offering are its Pay As You Go energy tariffs, which aim to help customers cut both their carbon footprint and their bills. You can top-up and pay your bills online or via the app.
You pay for the energy you use, which is measured by a smart meter – you can get one installed by one of Utilita’s engineers for free. Using the In-Home Display on your meter, along with the award-winning My Utilita app, you’ll be able to easily view and control your energy usage in real time.
As smart meters use information about your actual usage, you won’t have to send any meter readings, and you’ll only pay for what you use. You won’t need to pay any standing charges or hidden costs in your bill, either – nor any exit fees if you want to leave your contract early.
Not to mention, you won’t ever lose supply from 2pm to 10pm, even if you’ve run out of credit. And if you’re struggling to top-up, Utilita will give you £15 Emergency Credit.
As Utilita’s focus is on Pay As You Go deals and prepayment meters, it does not currently offer any fixed price energy deals to new customers.
All its tariffs are variable – though you can keep a lid on costs with Utilita’s host of money-saving tips and features. Plus, Utilita’s Smart Energy tariff charges different unit rates depending on how much energy you’ve used in a day – its Saver Rate automatically begins after you’ve used 64p a day, meaning your energy becomes cheaper.
Economy 7 is an energy tariff that allows you to benefit from cheaper rates depending on the time of day/night you use energy.
You’ll pay less per kWh for any energy used during the night (off-peak hours). Indeed, it’s called Economy 7 because the cheaper rate is available for seven hours every night.
Likewise, Economy 10 gets you ten hours of off-peak rates – this is usually seven hours at night, plus three hours during the day.
Utilita offers Economy 7 tariffs, as long as you have a two-rate electricity meter.
Like other energy suppliers in the UK, Utility Warehouse offers dual fuel deals.
Getting your gas and electricity from the same supplier has a few benefits. It’s more convenient and easier to manage, as you only need to deal with one bill and one point of contact.
What’s more, you can potentially make savings on your energy bill, as some suppliers offer discounts if you get both gas and electricity from them.
MoneySuperMarket has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Switching your energy supplier is quicker and easier with MoneySuperMarket’s Energy Monitor. We’ll let you know as soon as there’s a cheaper tariff available for you, so you can effortlessly switch and save money on your energy bill.
With MoneySuperMarket, it’s easy to compare and switch energy providers. It only takes minutes to run a quote on our site, and you could be up and running with your new supplier within five working days.
Created in 2023, Utilita is the UK’s first and only specialist Pay As You Go Smart Energy Supplier.
It aims to provide customers with better service and a fairer deal, while also helping them to reduce their energy usage and cut their carbon emissions in the process.
There’s an emphasis on smart energy, too, as it offers plenty of tools and tips to help customers become more energy efficient.
At the time of writing, Utilita has a 4.2 out of 5 score on Trustpilot, giving it a ‘Great’ rating. That makes it in line with the likes of EDF, E.ON and OVO Energy.
Many reviews point out its helpful customer service team.
It used to be very rare for an energy supplier to go out of business. However, due to the energy crisis in recent years, a number of energy companies have gone bust.
Ofgem, the energy market regulator, will manage any energy company collapses. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal. Any existing debit/credit you have with your old supplier will be transferred to the new supplier. And if you want to switch to a different deal with another supplier, you should be able to do so without having to pay an early exit fee.
All UK energy suppliers are regulated by Ofgem.
You can get in touch with Utilita in several ways.
Utilita recommends customers to use its live chat function first. Available 24/7 on Utilita’s website, the automated chatbot can help deal with general questions and problems.
If you need help with a general query, you can also browse Utilita’s online Community forum, where you can read posts and get answers from other community members.
If you need to speak via phone call, there are a few different numbers depending on what you’re calling about:
General enquiries – 0330 3337 442, open 8am-8pm Monday to Friday and 8am-5pm on Saturday
Emergency line (if you’ve lost supply, for example) – 0345 2068 999, open 8am-10pm every day
Help with your bill – 0333 0156 662, open 8am-6pm Monday to Friday
Top-up over the phone – 0345 2068 333, available 24/7
Pay a bill over the phone – 0330 053 7657, available 24/7
Complaints – Call the customer care team on 0196 2891 160
If you prefer speaking face to face, you’re in luck – Utilita is one of the few suppliers to have in-person stores. Called ‘Energy Hubs’, you’ll be able to speak to their Energy Experts and top-up your energy credit (you can do this even if you’re with another energy supplier).
Its handful of Energy Hubs can be found on Utilita’s website.
If you’re a Utilita prepayment customer, you can easily top-up your account in the following ways:
Online – Sign in to your ‘My Utilita’ online account to top-up and make payments
My Utilita app – Available from Apple’s App Store and the Google Play store, the app lets you quickly pay your bills and top-up
By phone – Call 0345 2068 333 to top-up over the phone
In person – Visit one of Utilita’s ‘Energy Hubs’ to top-up your energy at a PayPoint or Payzone
