First Utility were acquired in 2018 by Shell Energy, who have been operating in the UK since 1897. They supply 100% renewable energy, as well as broadband smart home technology, to homes across Britain.
With a Shell Energy tariff you’ll also have access to exclusive discounts, offers, and benefits for members.
Shell Energy reviews
Customers of Shell Energy have given positive feedback on their services through review site BazaarVoice. People can leave written reviews as well as star ratings, taking into account important factors such as price, customer service, and the mobile app facilities offered by the provider.
Customer reviews are a good way for you to learn more about the supplier and how happy their customers are with their service – this can help you make a decision about where you want to get your energy from.
Please note that the following reviews left before 25 March are from customers of First Utility, before the company was bought by Shell Energy.
How can I contact Shell Energy?
Telephone: 0330 094 5800. Lines are open between 8am and 5pm Monday to Friday. You can also use the live chat facility on their website.
What do I need to do if I want to change my current provider?
Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.
Our video guide below explains how hassle-free the switching process is.
What happens if my energy supplier goes bust?
It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.
As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
All UK energy suppliers are regulated by Ofgem.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.
Read our Q&A on this topic here.