Customers of E Energy have rated the provider well on review site BazaarVoice, plenty of them having switched over from other energy companies. They gave reviews and star ratings based on E’s customer service, how easy it was to switch over, and the prices they offered.
Reviews and star ratings from customers can be useful to read when comparing providers, as they can give you a real insight into what being with a provider is like – this can give you more confidence when you make your decision.
How can I contact E?
Telephone: 0333 103 9575. Lines are open between 8am and 7pm Monday to Friday and between 9am and 5pm on Saturday.
How can I top up my prepayment meter?
E prepayment customers are able to top-up their accounts in the following ways:
- Via Paypoint outlets at retailers and post offices
- Via Payzone outlets at retailer and post offices
What do I need to do if I want to change my current provider?
Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.
Our video guide below explains how hassle-free the switching process is.
Switch and save with Energy Monitor
Switching your energy supplier is quicker and easier with MoneySuperMarket’s Energy Monitor. We’ll let you know as soon as there’s a cheaper tariff available for you, so you can effortlessly switch and save money on your energy bill.
What happens if my energy supplier goes bust?
It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.
As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
All UK energy suppliers are regulated by Ofgem.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.
Read our Q&A on this topic here.