E Tariffs & Contact Details

Who are E?

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Prepayment tariffs from E can help you save money, read on to find out more

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E is a Birmingham-based supplier of gas and electricity for prepayment energy customers. E ensures everything is easy and straightforward for its customers.

It offers one energy tariff which is fixed for a year so customers are protected from price hikes during the course of the tariff.

What tariffs does E offer?

Tariff name

Tariff type*

Average bill value**

Exit fees***


Prepayment – Fixed





Prepayment – Fixed




Tariff information correct as of 14 August 2017

*The range of gas and electricity tariffs includes standard variable rate, fixed rate, ‘green’ and prepayment deals. Click here to find out why we think fixed rate tariffs are worth checking out.

** The average bill is an average price of all 14 energy regions using the Ofgem medium usage of 3100kwh of electricity and 12500kwh of Gas, dual fuel and paying by monthly direct debit.

*** Exit fees are payable on some tariffs when you switch your energy provider before the end of your fixed term contract. Fees are typically £25 - £30 per fuel.

How can I contact E?

Telephone:  0333 103 9575. Lines are open between 8am and 7pm Monday to Friday and between 9am and 5pm on Saturday.

Email: customer.service@e.org

How can I top up my prepayment meter?

E prepayment customers are able to top-up their accounts in the following ways:

- Via Paypoint outlets at retailers and post offices 
- Via Payzone outlets at retailer and post offices

What do I need to do if I want to change my current provider?

Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.

Our video guide below explains how hassle-free the switching process is.

What happens if my energy supplier goes bust?

It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.

As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.

All UK energy suppliers are regulated by Ofgem.

In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.

Read our Q&A on this topic here.

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