Bulb is a newcomer to the energy market. It was set up in 2015 and aims to keep energy switching simple by offering just one variable rate tariff for dual fuel customers.
Its electricity is 100% renewable, coming from independent energy generators across the UK, and 10% of its gas is renewable.
Energy customers can also sign up to Bulb’s community forum, where members can ask questions and post opinions. Bulb also offers subsidised smart meters subject to availability and terms and conditions.
Feedback from Bulb’s community forum on the deterrents to switch energy provider led the supplier to offer refunds to customers who incur exit fees when they switch to Bulb.
Bulb have very positive feedback from their customers on review site BazaarVoice, and a number of their high ratings come from recent switchers. Amongst the things highlighted are their communication and customer service facilities, as well the simple switch process and their tariffs.
Customer reviews can be a great way to learn more about energy providers directly from people who know best – this way you can make a better informed decision when you choose who you want to go to.
How can I contact Bulb?
Telephone: 0300 30 30 635. Lines are open between 9am and 6pm Monday to Friday.
What do I need to do if I want to change my current provider?
Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier Click here to run a price comparison.
Our video guide below explains how hassle-free the switching process is.
What happens if my energy supplier goes bust?
It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.
As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
All UK energy suppliers are regulated by Ofgem.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.
Read our Q&A on this topic here.