Octopus Energy is a gas and electricity provider that specialises in renewable energy.
It is the largest investor in solar farms in the UK and built its own solar farm in 2011. Octopus Energy also invests in wind generation, energy through the anaerobic digestion of plants, and rapid response gas generation.
Octopus Energy’s other green credentials include offering 100% renewable electricity and carbon offsetting for its gas tariffs.
Please note: As with all ‘green’ energy deals of this nature, the actual gas and/or electricity provided to the user’s home is the same as for any other user on a non-green tariff. However, green energy companies commit to sourcing an equivalent amount of environmentally-friendly energy as used by their customers, and feeding this into the supply network.
Octopus energy reviews
Octopus rate highly with their customers on review site BazaarVoice, with many saying they would buy from the energy supplier again in the future. This was based on the reviews and star ratings that took into consideration Octopus Energy’s customer service and their communication in general, as well as their usage monitoring facilities and the savings that people had made by switching.
This can help you understand exactly what you’ll be getting from your energy provider, therefore you’ll be able to make a more informed decision when choosing which company you want to go for.
How can I contact Octopus Energy?
Telephone: 0330 808 1080.
What do I need to do if I want to change my current provider?
Changing your energy provider has never been easier. It takes just minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.
Our video guide below explains how hassle-free the switching process is.
What happens if my energy supplier goes bust?
It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.
As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
All UK energy suppliers are regulated by Ofgem.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.
Read our Q&A on this topic here.