Current accounts with the best customer service

Compare best customer service current accounts

Most of us rely on our current accounts on a daily basis and, because of this, the customer service we receive from our bank or building society – whether it’s in a branch, on the telephone or even over email – is especially important. Here’s our list of current account providers that are well-recognised for looking after their customers.

First Direct - reward worth up to £150

CHOOSE FROM A £150 EXPEDIA VOUCHER, TOP-END TECH OR AN ONLINE COURSE

Eligibility conditions apply

First Direct

First Direct current account 

  • Get a reward worth up to £150 when you use the Current Account Switch Service to switch your current account to first direct (this will close your old account). T&Cs apply
  • Rewards include a £150 Expedia voucher, Fitbit Charge 2, Amazon Echo Spot or Polaroid camera; or one of 250 online learning and training courses
  • You must pay in at least £1,000 into this current account within three months of opening. After 6 months, first direct will charge a monthly £10 fee unless the customer pays in a regular £1,000 a month or has another first direct product
  • New first direct customers only
  • Customers must be 18 or over
First Direct

Terms and conditions apply.

Get your deal

Current accounts with the best customer service score - Ordered by
Money Saving Expert Customer Service Scores
 

Customer service rating

Great (91%) Ok (7%) Poor (2%)

Customer service ratings provided by users of

Overdraft rate (EAR)

Interest rate (AER)

on balances between and

on balances up to

  • Mobile App
  • Online Banking
  • Overdraft Facility
  • Standing Orders
Great for:
  • Choose from a range of rewards worth up to £150 when you switch - including £150 Expedia voucher, Amazon Echo Spot, Polaroid OneStep 2 i-Type camera. T&Cs apply.
  • You can also open a regular savings account and earn 5% AER
  • Get a £250 interest-free overdraft, subject to status
But be aware that:
  • You must be at least 18 years old to open this account
  • You must pay in at least £1,000 within the first 3 months of opening the account to qualify for the advertised reward
M&S M&S

Current Account

Customer service rating

Great (62%) Ok (29%) Poor (9%)

Customer service ratings provided by users of

Overdraft rate (EAR)

Interest rate (AER)

on balances between and

on balances up to

  • Overdraft Facility
  • Direct Debits
  • Switching Service
  • Online Banking
Great for:
  • Get a £125 M&S gift card when you use the switching service to switch to this current account, plus £5 per month gift card top up for up to 12 months. T&Cs apply
  • You can also open an M&S Monthly Saver account and earn 5% AER
  • Get a £100 interest-free overdraft, with a £50 buffer if you go over your agreed limit, subject to status
But be aware that:
  • You must be at least 18 years old to open this account
  • To get the £125 gift card, you must use the current account switch service and you must have at least four active direct debits from the account
  • To get the £5 monthly top up, you must pay in at least £1,250 every month, and you must have at least four active direct debits from the account
HSBC HSBC

HSBC Advance Bank Account

Customer service rating

Great (42%) Ok (43%) Poor (15%)

Customer service ratings provided by users of

Overdraft rate (EAR)

Interest rate (AER)

on balances between and

on balances up to

  • Mobile App
  • Online Banking
  • Online Fraud
  • Overdraft Facility
Great for:
  • Minimum overdraft offer of £1,000 at account opening.
But be aware that:
  • HSBC Advance Bank Account requires minimum monthly funding of £1,750
  • £1,000 overdraft offer subject to status and meeting HSBCs proof of UK address requirements.

Customer service rating

Great (42%) Ok (39%) Poor (19%)

Customer service ratings provided by users of

Overdraft rate (EAR)

Interest rate (AER)

on balances between and

on balances up to

  • Online Banking
  • Mobile App
  • Switching Service
  • Direct Debits
Great for:
  • No monthly fee
  • Our Mobile Banking app was voted as the ‘Best Banking App’ in the British Bank Awards 2018 for two years in a row
But be aware that:
  • You must be 18+ and a UK resident to apply

Customer service rating

Great (28%) Ok (43%) Poor (29%)

Customer service ratings provided by users of

Overdraft rate (EAR)

Interest rate (AER)

on balances between and

on balances up to

  • Online Banking
  • Mobile App
  • Switching Service
  • Direct Debits
Great for:
  • No monthly fee
  • Get a contactless Visa Debit card - make payments under £30 with one tap
But be aware that:
  • You must be 18+ and a UK resident to apply

 

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