Current accounts with the best customer service

Compare best customer service current accounts

Most of us rely on our current accounts on a daily basis and, because of this, the customer service we receive from our bank or building society – whether it’s in a branch, on the telephone or even over email – is especially important. Here’s our list of current account providers that are well-recognised for looking after their customers.

Choose from a £150 Expedia voucher, top-end tech or an online course

  • Get a reward worth up to £150 when you use the Current Account Switch Service to switch your current account to first direct through MoneySuperMarket (this will close your old account). T&Cs apply
  • Rewards include a £150 Expedia travel voucher; top-end tech such as Bose headphones or Bluetooth portable speaker, Fitbit Charge 2, Amazon Echo Spot or Polaroid camera; or one of 250 online learning and training courses
  • You must pay in at least £1,000 into this current account within three months of opening. After 6 months, first direct will charge a monthly £10 fee unless the customer pays in a regular £1,000 a month or has another first direct product
  • New first direct customers only
  • Customers must be 18 or over
SWITCHING REWARDS

Switch & get a gift worth up to £150. Choose from: £150 Expedia voucher, Bose SoundLink Mini II bluetooth speaker, a choice of Bose headphones, Fitbit Charge 2 SE, Amazon Echo Spot, Polaroid OneStep 2 camera, or up to 250 online courses. T&Cs apply.

Current accounts with the best customer service score - Ordered by
Money Saving Expert Customer Service Scores
 

Customer service rating

Great (91%) Ok (7%) Poor (2%)

Customer service ratings provided by users of

Overdraft rate (EAR)

Interest rate (AER)

on balances between and

on balances up to

  • Mobile App
  • Online Banking
  • Overdraft Facility
  • Standing Orders
Great for:
  • Switch and choose from a range of 8 rewards worth up to £150, including a £150 Expedia voucher and a Bose SoundLink Mini II bluetooth speaker, which is only available if you switch through MoneySuperMarket. T&Cs apply.
  • You can also open a regular savings account and earn 5% AER
  • Get a £250 interest-free overdraft, subject to status
But be aware that:
  • You must be at least 18 years old to open this account
  • You must pay in at least £1,000 within the first 3 months of opening the account to qualify for the advertised reward
SWITCHING REWARDS

Switch & get a gift worth up to £150. Choose from: £150 Expedia voucher, Bose SoundLink Mini II bluetooth speaker, a choice of Bose headphones, Fitbit Charge 2 SE, Amazon Echo Spot, Polaroid OneStep 2 camera, or up to 250 online courses. T&Cs apply.

M&S M&S

Current Account

Customer service rating

Great (62%) Ok (29%) Poor (9%)

Customer service ratings provided by users of

Overdraft rate (EAR)

Interest rate (AER)

on balances between and

on balances up to

  • Overdraft Facility
  • Direct Debits
  • Switching Service
  • Online Banking
Great for:
  • Get a £125 M&S gift card when you use the switching service to switch to this current account, plus £5 per month gift card top up for up to 12 months. T&Cs apply
  • You can also open an M&S Monthly Saver account and earn 5% AER
  • Get a £100 interest-free overdraft, with a £50 buffer if you go over your agreed limit, subject to status
But be aware that:
  • You must be at least 18 years old to open this account
  • To get the £125 gift card, you must use the current account switch service, and you must have at least two active direct debits from the account
  • To get the £5 monthly top up, you must pay in at least £1,000 every month, and you must have at least two active direct debits from the account
Switching Gift Card!

Earn up to £185 on an M&S gift card! Receive £125 when you switch and up to £60 when you stay! Conditions apply, see T&Cs

Customer service rating

Great (42%) Ok (39%) Poor (19%)

Customer service ratings provided by users of

Overdraft rate (EAR)

Interest rate (AER)

on balances between and

on balances up to

  • Online Banking
  • Mobile App
  • Switching Service
  • Direct Debits
Great for:
  • Earn £100 cashback when you apply for this account by 15 June 2018 and complete a full switch of a non-NatWest account
  • Access to emergency cash if your card is lost or stolen via our mobile banking app
But be aware that:
  • You must be 18+ and a UK resident to apply
  • All customers must complete a full switch of a non-NatWest account to your eligible account using the Current Account Switch Service before 13 July 2018, deposit £1,500 into your eligible account and log into our online or mobile banking service
  • If you have previously taken part of any offer to switch to us for a cash payment, you won’t be eligible for this offer
Exclusive

NEW CUSTOMERS GET £100 WHEN THEY SWITCH. T&CS APPLY. SEE PROVIDER SITE FOR ELIGIBILITY DETAILS

Barclays Barclays

Bank Account with Blue Rewards

Customer service rating

Great (45%) Ok (37%) Poor (18%)

Customer service ratings provided by users of

Overdraft rate (EAR)

Interest rate (AER)

on balances between and

on balances up to

  • Overdraft Facility
  • Mobile App
  • Direct Debits
  • Standing Orders
Great for:
  • Get double rewards for 12 months when you switch and join Barclays Blue Rewards. Eligibility, terms & monthly fee apply. Offer valid only with full switches using the Current Account Switch Service before 29 June 2018
  • Get £14 each month for banking with Barclays and joining Barclays Blue Rewards (£7 for each of your first 2 Direct Debit payments) and extra cash rewards on selected products for 12 months
  • Earn an enhanced rate of cashback with over 150 retailers and Expedia when shopping through Barclays
But be aware that:
  • You must be at least 18 years old to open this account
  • You'll have to pay a £3 monthly fee
  • You'll need to pay in at least £800 a month in 'new' money, such as salary or pension (as opposed to interest or one-off payments from other Barclays accounts)
Limited offer

Get double cash rewards for 12 months with Barclays Blue Rewards when you switch by 29 June 2018. T&Cs & eligibility apply

Customer service rating

Great (45%) Ok (37%) Poor (18%)

Customer service ratings provided by users of

Overdraft rate (EAR)

Interest rate (AER)

on balances between and

on balances up to

  • Overdraft Facility
  • Mobile App
  • Direct Debits
  • Standing Orders
Great for:
  • You can apply for an overdraft of up to £5,000, subject to status
  • You can choose to add some extras to your account, like insurance or breakdown cover. Fees apply
But be aware that:
  • You must be at least 18 years old to open this account
  • If you go over your £200 fee-free overdraft limit, you'll have to pay daily fees on the whole balance of your arranged overdraft

 

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