Current accounts with the best customer service

Compare best customer service current accounts

Most of us rely on our current accounts on a daily basis and, because of this, the customer service we receive from our bank or building society – whether it’s in a branch, on the telephone or even over email – is especially important. Here’s our list of current account providers that are well-recognised for looking after their customers.

Choose from a £150 Expedia voucher, top-end tech or an online course

  • Get a reward worth up to £150 when you use the Current Account Switch Service to switch your current account to first direct through MoneySuperMarket (this will close your old account). T&Cs apply
  • Rewards include a £150 Expedia travel voucher; top-end tech such as Bose headphones or Bluetooth portable speaker, Fitbit Charge 2, Amazon Echo Spot or Polaroid camera; or one of 250 online learning and training courses
  • You must pay in at least £1,000 into this current account within three months of opening. After 6 months, first direct will charge a monthly £10 fee unless the customer pays in a regular £1,000 a month or has another first direct product
  • New first direct customers only
  • Customers must be 18 or over
SWITCHING REWARDS

Switch & get a gift worth up to £150. Choose from: £150 Expedia voucher, Bose SoundLink Mini II bluetooth speaker, a choice of Bose headphones, Fitbit Charge 2 SE, Amazon Echo Spot, Polaroid OneStep 2 camera, or up to 250 online courses. T&Cs apply.

Current accounts with the best customer service score - Ordered by
Money Saving Expert Customer Service Scores
 

Customer service rating

Great (91%) Ok (7%) Poor (2%)

Customer service ratings provided by users of

Overdraft rate (EAR)

Interest rate (AER)

on balances between and

on balances up to

  • Mobile App
  • Online Banking
  • Overdraft Facility
  • Standing Orders
Great for:
  • Switch and choose from a range of 8 rewards worth up to £150, including a £150 Expedia voucher and a Bose SoundLink Mini II bluetooth speaker, which is only available if you switch through MoneySuperMarket. T&Cs apply.
  • You can also open a regular savings account and earn 5% AER
  • Get a £250 interest-free overdraft, subject to status
But be aware that:
  • You must be at least 18 years old to open this account
  • You must pay in at least £1,000 within the first 3 months of opening the account to qualify for the advertised reward
SWITCHING REWARDS

Switch & get a gift worth up to £150. Choose from: £150 Expedia voucher, Bose SoundLink Mini II bluetooth speaker, a choice of Bose headphones, Fitbit Charge 2 SE, Amazon Echo Spot, Polaroid OneStep 2 camera, or up to 250 online courses. T&Cs apply.

M&S M&S

Current Account

Customer service rating

Great (62%) Ok (29%) Poor (9%)

Customer service ratings provided by users of

Overdraft rate (EAR)

Interest rate (AER)

on balances between and

on balances up to

  • Overdraft Facility
  • Direct Debits
  • Switching Service
  • Online Banking
Great for:
  • Get a £125 M&S gift card when you use the switching service to switch to this current account, plus £5 per month gift card top up for up to 12 months. T&Cs apply
  • You can also open an M&S Monthly Saver account and earn 5% AER
  • Get a £100 interest-free overdraft, with a £50 buffer if you go over your agreed limit, subject to status
But be aware that:
  • You must be at least 18 years old to open this account
  • To get the £125 gift card, you must use the current account switch service, and you must have at least two active direct debits from the account
  • To get the £5 monthly top up, you must pay in at least £1,000 every month, and you must have at least two active direct debits from the account
Switching Gift Card!

Earn up to £185 on an M&S gift card! Receive £125 when you switch and up to £60 when you stay! Conditions apply, see T&Cs

Customer service rating

Great (42%) Ok (39%) Poor (19%)

Customer service ratings provided by users of

Overdraft rate (EAR)

Interest rate (AER)

on balances between and

on balances up to

  • Online Banking
  • Mobile App
  • Switching Service
  • Direct Debits
Great for:
  • Access to emergency cash if your card is lost or stolen
  • Easy-to-use mobile banking app
  • Option to apply for an overdraft
But be aware that:
  • You must be 18+ and a UK resident to apply

Customer service rating

Great (28%) Ok (43%) Poor (29%)

Customer service ratings provided by users of

Overdraft rate (EAR)

Interest rate (AER)

on balances between and

on balances up to

  • Online Banking
  • Mobile App
  • Switching Service
  • Direct Debits
Great for:
  • Access to emergency cash if your card is lost or stolen
  • Easy-to-use award winning mobile banking app
  • Option to apply for an overdraft
But be aware that:
  • You must be 18+ and a UK resident to apply

 

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