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Shell Energy broadband routers

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What router do you get with Shell Energy? What specs and features do they come with? Read our page to find out what Shell Energy has to offer.

How to get a Shell Energy router

If you want to get a Shell Energy router, you’ll need to sign up to one of its broadband packages.

There’s a decent range to choose from, whether that’s standard ADSL broadband, superfast, or ultrafast fibre optic plans. Average download speeds range between 11Mbps and 290Mbps.

Which is the latest Shell Energy router?

Shell Energy’s most up-to-date router is the Technicolor DWA0120. It comes included with all of Shell Energy’s fibre broadband packages.

If you’ve signed up for its standard ADSL package, you’ll get the older Technicolor TG588 v2 router. It’ll still be able to handle speeds of 11Mbps fine – we’ll go more into detail on the specs and features of each router below.

Router specs

Depending on whether you get fibre optic or ADSL broadband, you’ll get the Technicolor DWA0120 or Technicolor TG588 v2 router.

Technicolor DWA0120

All Shell Energy’s fibre broadband packages come with its latest router, the Technicolor DWA0120. Features include dual band technology – so it can support both 2.4GHz and faster 5GHz bands – two USB ports, and four gigabit ethernet ports and one WAN port.

It also has smart channel selection, which automatically connects your devices to the fastest available Wi-Fi channel and frequency.

Technicolor TG588 v2

An older router, the Technicolor TG588 v2 router is only supplied with Shell Energy’s ADSL broadband package.

It’s a little outdated by modern standards – for example, it isn’t dual band, and therefore doesn’t support the faster 5GHz 802.11ac Wi-Fi. It only has four 100Mb LAN ports, which don’t allow for gigabit transfer speeds either.

Nevertheless, as the router only comes with Shell Energy’s ADSL broadband deal, it’s good enough to deal with its average download speeds of 11Mbps.

Setting up a Shell Energy router

Whichever router you get, setting it up should be an easy and straightforward process. In most cases, you’ll simply need to plug in your new router.

How you plug in your router depends on whether your home has a single or double master socket. Shell Energy has a step-by-step guide on its website on how to set up your router and connect your devices.

Does Shell Energy replace old routers for free?

No – since Shell Energy has only ever offered the Technicolor DWA0120 and Technicolor TG588 v2 routers (both of which are still in use), it doesn’t have any old routers to replace.

Legacy Shell Energy routers

Shell took over First Utility’s broadband service in 2019, re-launching as Shell Energy in 2019. And it seems First Utility offered the same router – the Technicolor TG588 v2 – with all its broadband packages.

Frequently asked questions

How do I know which router I have?

If you’re an existing Shell Energy customer, the easiest way to know which router you have is to check the type of broadband package you have.

All fibre optic packages come with the Technicolor DWA0120 router, while the ADSL broadband plan comes with Technicolor TG588 v2.

How do I upgrade my router as an existing customer?

Shell Energy offers two different routers with its fibre optic and ADSL packages. If you have a fibre broadband plan with them, you’ll already be using the latest Technicolor DWA0120 router.

On the other hand, you may currently be on an ADSL broadband plan and wish to upgrade to a faster fibre connection. In which case, you can check if there’s a Shell Energy fibre broadband deal available at your address – by upgrading to a fibre optic package, you’ll be able to get your hands on Shell Energy’s latest router.

Do all new customers get the latest router?

That depends on the broadband package you signed up to. Fibre broadband customers get Shell Energy’s latest router, the Technicolor DWA0120, which will be able to handle superfast and ultrafast speeds with ease.

However, the ADSL broadband deal comes with the older Technicolor TG588 v2.

Can I use a different brand of router with Shell Energy broadband?

Shell Energy recommends customers to use the router provided, as they’ll be able to help you with any problems that may arise.

Nevertheless, you can use your own router. And if you need help setting it up, Shell Energy even has instructions on its website on how to set up a different router.

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