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BT broadband routers

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What router do you get with BT broadband? What features can you expect? And how do they measure to Virgin Media Hubs and the like? Read on and we'll fill you in.

How to get a BT router

To get a BT router, all you need to do is sign up to one of its broadband packages. It will then send you a router to suit your package. The type of router you receive will depend on the broadband package you choose. If you go for a fibre broadband deal, you'll be greeted with the advanced Smart Hub 2. On the other hand, if you select the standard broadband package, you're likely to receive the more basic Home Hub 4.

For existing customers yearning for the latest technology, a newer BT router can be purchased from its online store. However, it's important to note that the Smart Hub 2 is tailored for fibre packages and may not be compatible with other internet services.

Which is the latest BT router?

The latest BT router is its Smart Hub 2. It’s an impressive piece of kit, with support for the latest ac standard Wi-Fi, dual-band tech, seven antennae for stretching further into the home, smart scan so your connection is always being checked for optimal performance, and four Ethernet ports for connecting consoles and other devices.

Additionally, it supports BT Complete Wi-Fi, which uses additional 'discs' to extend the Wi-Fi range to those hard-to-reach spots in your home. You can also turn off the LED lights to prevent the router from blinking constantly.

Router specs

BT Smart Hub 2’s specs are impressive and include:

  • AC standard Wi-Fi: Ensures fast and reliable internet speeds
  • Four gigabit Ethernet ports: Offers wired connectivity for your devices
  • Smart scan: Continuously optimises your internet performance
  • Dual-band support: Works on both 2.4Ghz and 5Ghz frequencies for better connectivity
  • Smart channel selection: Chooses the best Wi-Fi channel for top speeds
  • Seven antennas: Provides extensive coverage throughout your home
  • Complete Wi-Fi service compatibility: Works with BT's service to eliminate dead spots

Setting up a BT router

Setting up a BT router is easy, especially as BT has a dedicated guide on its website. Whether you're tech-savvy or not, BT's step-by-step instructions and helpful videos will guide you through the process.

Select your specific router and wall connection type, and you'll be online in no time. The BT Smart Hub 2, in particular, is designed for a quick and hassle-free setup, eliminating the need for an engineer's visit.

Does BT replace old routers for free?

You’ll get a new BT router for free if you sign up for a new deal or if you extend your existing contract and have an older model.

However, if you want to get a new router without changing deals or feel your current router is faulty, you’ll need to contact BT and ask for one.You can usually haggle, but remember that any newer technology may not work with older ADSL deals that use copper rather than fibre.

Legacy BT Routers

BT has a number of older, legacy routers still out in the wild. If you have any of these, you may want to ask for an upgrade or replacement:

  • Home Hub 3: Now considered a relic, it comes with only two aerials and single-band capabilities
  • Home Hub 4: Accompanies standard ADSL broadband with four Ethernet ports, smart scan, dual-band Wi-Fi, and four antennas
  • Home Hub 5: No longer in BT's lineup but still found online, featuring five antennas and four Ethernet ports for a decent performance
  • Smart Hub: The predecessor to the Smart Hub 2, it lacks the Complete Wi-Fi and DECT phone connection support

Other routers

Frequently asked questions

How do I know which router I have?

It’s not always clear which router you have from looks alone. However, turn it upside down or look on the back and there’ll be a sticker with your password and other information.

This will also show the model name and number, which you can Google and check whether it’s the latest model.

How do I upgrade my router as an existing customer?

You can choose to take out a new deal and get the latest router from your provider.

Alternatively, you can buy one directly. However, we advise calling and asking for a new router, even if you’re happy with your deal. Many networks are happy to oblige when you haggle.

Do all new customers get the latest router?

With BT, its fibre customers get the newest Smart Hub 2, while those on its standard broadband get the older BT Home Hub 4.

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