Single-trip insurance
Best for a one-off holiday of less than 30 days. You can visit more than one country, as long as you don't return home in-between.
How good is Puffin Insurance travel insurance?
Founded in 2015, Puffin Insurance is a specialist travel insurance provider. Its philosophy is simple: Puffin strives to provide customers with good-value insurance policies and make buying simple through a helpful, intuitive website. Puffin is also known to offer great customer service to support you if you need to make a claim.
Underwritten by AXA, Puffin’s policies are aimed at families, couples, groups, and individual travellers aged between 18 and 74, including many of those with pre-existing medical conditions.
The company is headquartered in the city of Cardiff and all its call centres are based in the UK.
What types of travel insurance can I get with Puffin Insurance?
If you're just going to Europe you can get European travel insurance. Otherwise, you'll need worldwide cover.
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Annual multi-trip insurance
If you go away often then this type policy could be better value. It covers multiple trips for one year.
What extras can I add to my Puffin Insurance travel insurance?
There may be limitations, conditions and restrictions to the below. Your policy documents will have full information.
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Winter sports
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Higher risk activities
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Gadget cover
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Cruise cover
How do I contact Puffin Insurance
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By Phone
You can contact Puffin Insurance by Phone – 0333 772 0346
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By email
You can also email Puffin Insurance by Email - customerservice@puffininsurance.com
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Opening hours
Their opening hours are:
Monday to Friday: 9am–5pm
Saturday to Sunday: Closed
How do I make a claim with Puffin Insurance?
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Contact Puffin Insurance
You can do this online or you can call them on 0333 772 0346 (Mon-Fri: 9:00 - 17:00)
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Provide evidence
This could include:
Police reports
Doctors notes
Receipts for new bookings
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Claim is accepted or rejected
If successful, either your costs are refunded or the insurer directly pays suppliers, such as hospitals
If you believe your insurance claim was unfairly rejected, you can appeal to the Financial Ombudsman Service
Frequently Asked Questions
What levels of insurance do Puffin Insurance offer?
Puffin Insurance offers different levels of coverage, including Silver, Gold, and Platinum. Some optional extras include winter sports, adventure sports, and gadget cover.
How does Puffin Insurance compare?
Puffin travel insurance allows you to take out both single trip and annual multi-trip cover. Depending on whether you’re off on your yearly vacation or are a regular traveller, you can pick the policy that best suits your plans.
Single trip – As the name suggests, this policy will cover you for a single holiday. Therefore, if you’re planning to travel once or twice in the space of a year, this might be the perfect solution for you.
Annual multi-trip cover – No matter how many holidays you go on, the annual multi-trip policy covers you for a whole year. So if you’re planning several trips in the near future, this cover may be the ideal option in terms of value for money. In fact, if you’re going on more than two one-week vacations in a year, this type of cover will work out cheaper.
Puffin’s single trip and annual multi-trip policies come with three different levels of cover. ‘Silver’ is its entry-level travel insurance offering, ‘gold’ sits in the middle, and ‘platinum’ acts as Puffin’s highest level of cover.
Whichever one you end up opting for, you’ll always be able to benefit from an extensive range of protection. These include cancellation cover, medical expenses, baggage theft or loss, personal accident, personal money and liability, missed departures, and travel disruption.
What extras does Puffin travel insurance offer?
On top of the more ‘standard’ levels of cover, Puffin travel insurance allows you to take advantage of some useful, optional additions. If you need them, Puffin can offer extra cover for the following:
Winter sports – This policy offers cover for any owned or rented ski equipment that you use on your holiday. In the event that your equipment gets lost, stolen, or damaged, Puffin’s winter sports policy will cover up to £500.
Adventure sports – If you plan to enjoy some adventurous activities while on holiday, such as surfing and bodyboarding, this could be the right policy for you. You can also add more specific activity packs to your Puffin travel insurance to cover riskier sports and pursuits.
Gadget cover – This option will help you protect your devices, including mobile phones, tablets, and laptops. In fact, it will cover the costs to repair or replace them if they are accidentally stolen, lost, or damaged during your trip. Up to £1,000 gadget cover is included as standard on all Puffin’s cover levels.
Cruise cover – Puffin’s cruise cover is aimed at protecting you if you’re planning to book a cruise holiday. It will provide cover if ports are skipped due to bad weather conditions, if you are confined to your cabin due to illness, and for any unused excursion.
What other insurance does Puffin Insurance sell?
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Single trip
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Annual multi-trip
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Pet Insurance
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Pre-existing medical conditions
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Family
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Reviewed on 12 Dec 2025 by
