Skip to content

Post Office travel insurance

Compare Post Office travel insurance

Collette Shackleton
Written by  Collette Shackleton
Alicia Hempsted
Reviewed by  Alicia Hempsted
5 min read
Updated: 15 Mar 2024

Did you know the Post Office offers award-winning travel insurance? Find out more about Post Office travel insurance, and reasons why you might consider purchasing a policy for your next trip.

The Post Office isn't just for sending letters and parcels. It also offers customers a range of financial products, including travel insurance, which was introduced in 2007.

Since then, it has paid out over £177 million in travel insurance claims, and has won the Best Travel Insurance Provider at the Your Money Awards in 2023.

There are many reasons to consider Post Office when purchasing a policy, including its trusted name, excellent customer service, and easy claims process.

What does Post Office travel insurance include?

Post Office offers a range of policy types to best suit your travelling needs, including:

You can also choose from three levels of travel insurance cover; Economy, Standard, and Premier.

What does it cover?

Post Office off three levels of cover. Your insurance coverage will depend what level of cover you select:

  1. Economy: A basic policy with lower cover limits and a higher excess that is the cheapest option. It covers all of the essentials without extras.

  2. Standard: A standard policy offering middle-of-the-road cover. It offers higher cover than Economy cover with a slightly lower excess.

  3. Premier: This is the most comprehensive option and the most expensive. It offers extensive travel insurance coverage with a few extras included as standard.

Make sure you read your policy terms and conditions, so you're aware of the exact coverage you have before you travel.

What isn’t covered?

As with most travel insurance policies, you won't be covered for any claims made following the result of drinking excessive amounts, taking illegal drugs, causing fights, or breaking any laws in whatever country you're in.

Risky sports such as skiing are excluded from standard travel insurance policies. So if you don't have the correct cover and injure yourself, your claim won't be valid.

Some policies include cover for certain pre-existing medical conditions, but you must declare these on your insurance application to avoid disappointment if you need to make a claim.

What policy upgrades do they have?

Post Office provides various upgrades to allow you to customise your cover to cater for your trip. These include:

How much is Post Office travel insurance?

The cost of your travel insurance will depend on what level of cover you purchase, plus what extras you choose to add on to your policy.

How do I purchase Post Office travel insurance?

You can get a quote for Post Office travel insurance when you search and compare travel insurance quotes with us.

All you have to do is enter a few personal details and information about your upcoming travel plans, and we'll find you the policy that matches your criteria and gives you peace of mind.

How do I make a claim or contact Post Office?

If you need to make a claim, you can submit a claim form online via the Post Office website. Enter your details and upload relevant documents, and you'll get an instant decision.

You can also make a claim over the phone. You can find the contact number to make a claim in your policy details. When you purchase an insurance policy from Post Office, they will give you a login to access an online portal where you can view all of your insurance documents online.

If you're claiming over the phone, Post Office will send you a claims form in the post to complete and return. They'll then contact you with their decision on your claim.

For general travel insurance queries, you can use the online contact form or call them:

Telephone: 0330 123 3690

Their opening hours are:

  • Monday to Friday: 8.30am – 6.30pm

  • Saturday: 9am - 5.30pm

  • Sunday: Closed

Frequently asked questions

Can I buy travel insurance at the Post Office counter?

Yes, you can buy travel insurance over the counter at the Post Office. There are over 3,700 Post Office branches that offer this service.

Does Post Office travel insurance cover Covid as standard?

Policies purchased from 31st March 2022 include cover for cancellation, curtailment, or medical expenses if you contract coronavirus under certain circumstances.

These are detailed in your Post Office travel insurance policy document, so it's important to read these to understand the specific terms and conditions.

You can purchase an enhanced Covid-19 add-on cover, which also includes missed departure and protects you against changes in quarantine rules.

Who underwrites Post Office travel insurance?

Post Office travel insurance policies are underwritten by Great Lakes Insurance SE, UK Branch, and administered by Collinson Insurance Services Limited.

Does Post Office travel insurance cover cancelled flights?

This depends on what level of cover you have purchased. Trip disruption cover will offer extra protection in situations where your flight has been cancelled.

In general, if the airline has cancelled your flight, it is their responsibility to refund the cost of your flight or arrange a replacement flight.

If a flight delay or cancellation forces you to stay at the airport overnight, then the airline should book and cover the cost of your accommodation and any transport to and from it.

Can you cancel Post Office travel insurance?

Yes, you can cancel your travel insurance policy from Post Office. When you purchase a policy, this is set to automatically renew, but you can switch this off and manually renew or cancel your insurance.

Post Office will write to you around 28 days before your policy expires, so if you would like to cancel your policy rather than renew it, you can call their contact number.

Does Post Office travel insurance cover pregnancy?

Post Office covers complications associated with pregnancy and childbirth, but not regular check ups or treatment. They are also unlikely to cover the cost of what is considered a routine birth if you give birth overseas.

Check your policy documents for specific terms and wording to ensure you understand what is covered and excluded before you travel.

Looking for travel insurance?
Get a quote now