OVO is an independent supplier of gas and electricity in the UK. It provides energy to around 670,000 residential customers and offers a combination of dual fuel, green and prepayment tariffs.
Renewable energy sources include wind, solar, geothermal, hydro-electric and biogas.
It has a Bristol-based call centre and offers smart meters and energy for businesses.
OVO Energy rate highly with their customers using BazaarVoice, including those who’ve recently changed energy suppliers. Users gave star ratings as well as written reviews based on their customer service and communication, whether it was easy to switch over, and the savings they got as a result.
These reviews can be good to read before choosing a supplier, as it gives you better insight into what it’s like being with each provider. This means you’ll be able to make a choice based on peoples’ real experiences with the company.
How can I contact OVO?
Telephone: 0800 5999 440 (pay monthly) or 0800 358 3523 (prepayment). Lines are open 8am - 8pm Monday to Thursday, 8am – 6pm on Friday and 9am to 5pm on Saturday.
What do I need to do if I want to change my current provider?
Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.
Our video guide below explains how hassle-free the switching process is.
What happens if my energy supplier goes bust?
It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.
As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
All UK energy suppliers are regulated by Ofgem.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.
Read our Q&A on this topic here.