Variable
Outfox's Tracker tariff is a 12-month contract that tracks at least 5% below the Energy Price Cap. It requires dual fuel and a smart meter.
What is Outfox Energy?
Outfox Energy is the trading name of Foxglove Energy Supply Limited, a UK-based domestic energy supplier headquartered in Leicester.
The business launched in late 2017 under the name Outfox the Market, and re-branded to Outfox Energy in June 2025.
It is a British “challenger” energy supplier, offering both gas and electricity for residential customers. The company describes itself as customer-centric, emphasising competitive pricing and support.
How is Outfox Energy's customer service?
Outfox Energy has built a reputation for being easily contactable and responsive.
On Trustpilot Outfox Energy has a score of 4.6 out of 5 from over 45,000 reviews.
Energy Review gives Outfox Energy a score of 8 out of 10, noting that it has an average call waiting time under 3 minutes.
In the second quarter of 2025 Outfox Energy was placed sixth out of sixteen energy suppliers for customer service by Citizens Advice, an independent information and advice service.
How to contact Outfox Energy
Email: hello@outfox.energy
Telephone: Freephone 0800 103 2702 (open weekdays 8.30am to 5pm, Saturday 9am to 2pm, closed on Sunday).
Postal address: 16 North Mills, Frog Island, Leicester, Leicestershire, LE3 5DL.
Live chat and web support: Available via their website’s Help Centre at help.outfox.energy.
Frequently asked questions
Does Outfox Energy use renewable energy?
Outfox Energy supplies electricity backed by renewable sources, though its current fuel mix includes around 40–45% renewable electricity, not 100%. This makes it a greener option than many traditional suppliers, though not entirely carbon-free.
Is Outfox Energy cheap?
Outfox Energy is known for offering some of the most competitively priced tariffs on the market. Its tracker tariff is designed to stay below the Ofgem price cap.
What do customers say about Outfox Energy?
Customer reviews are largely positive; it has a Trustpilot rating of 4.6 out of 5, with praise for friendly support, clear billing, and competitive prices.
Trusted Service Awards Winners
MoneySuperMarket has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
How to switch energy provider
Whether you’re looking for cheaper rates, greener energy, or more flexible terms, the switching process is simpler than you might think.
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Decide what to change
Choose whether to switch to a new supplier or pick a different tariff with your current one. What matters most to you? Price? Flexibility? Green credentials?
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Check your current deal
If you’re on a standard variable tariff, you can switch anytime; if it’s fixed, check if there’s an exit fee.
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Compare deals
Compare tariffs with MoneySuperMarket. Consider price, customer service, and special features like EV charging or green energy.
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Sign up with a new provider
Apply online or by phone. Your new supplier will handle the switch, and you’ll have 14 days to change your mind.
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Finalise the switch
Choose your switch date, take a meter reading, and pay your final bill. If your old supplier owes you money, they must refund you within 10 working days of your final bill.
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Know your rights
If your switch is delayed, you may get £40 compensation. You can cancel within the cooling-off period without a fee.
Our expert says…
Will fixing my rate save me money?
It's worth thinking ahead and bearing in mind that a fixed rate energy deal could save you money during the coming months. Switching to a fixed rate energy tariff can protect you from future energy price volatility and save you hundreds of pounds over the course of the year.
More and more energy providers are releasing tariffs for new customers, so run a comparison and see if you could switch and save money on your energy bills.
Ashton Berkhauer Home & Utilities Expert
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Reviewed on 22 Dec 2025