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Who are Npower?

published: 23 March 2020
Read time: 5 minutes

A Big Six supplier, learn more about Npower's tariffs and contact details

Npower is now part of the Eon group, and all customers are gradually being moved over to become customers of Eon Next – a subsidiary of Eon.

If you’re on an Npower tariff, you’ll be pleased to hear that there will be no changes to your Npower account, your payments or your energy supply. If any changes are to be made in future, you will be contacted first.

Anyone wanting to switch providers to Npower would now become a customer of Eon. 

Npower business update

If you are an Npower business customer, you’ll also be moved over to Eon, but you may have to wait a little while longer than domestic customers.

You’ll be contacted when your account is going to be moved onto Eon Next and you won’t see a change in your payments or energy supply.

Npower business rewards are no longer available.

To find out more about business energy, give our energy experts a call on 0800 088 6986.


What do I need to do if I don’t want to switch to Eon?

If you would prefer to check out which options are available from other providers, it’s easy to compare energy tariffs with us.

You can get a quote on our site in minutes, and within 17 days you could be up and running with your new supplier. Run an energy price comparison here. Remember, though if you are not near the end of your contract, you may have to pay an early exit fee.

NPower reviews

Customers on Npower’s energy tariffs have given good feedback on review site BazaarVoice, including many who had only recently switched from other providers. 

On BazaarVoice customers are able to give written reviews and star rating for their providers, normally based on factors like their customer service, how easy it is to get set up, and whether they’re saving money.

Reading these reviews can be helpful in understanding exactly what each energy supplier offers, and hearing it straight from the customers themselves means you get a real insight into their services. 

This means you’ll be able to make a more informed choice about where you get your energy.

How can I contact Npower?

Telephone:  0800 073 3000 or 0330 100 3000 from mobiles. Lines are open from 8am to 8pm Monday to Friday and 8am to 6pm on Saturday.

Or Facebook or Twitter.

What do I need to do if I want to change my current provider?

Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Run an energy price comparison here.

Switch and save with Energy Monitor

Switching your energy supplier is quicker and easier with MoneySuperMarket’s Energy Monitor. We’ll let you know as soon as there’s a cheaper tariff available for you, so you can effortlessly switch and save money on your energy bill.

What happens if my energy supplier goes bust?

It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.

As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.

All UK energy suppliers are regulated by Ofgem.

In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.

Read our Q&A on this topic here.

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