Npower is part of the German RWE group, one of Europe's largest gas and electricity providers. It supplies energy to around 10% of the UK's population and is one of the 'Big 6' UK energy suppliers.
Npower also provides boiler installation and maintenance, as well as ‘Nest’ smart energy meters.
Customers on Npower’s energy tariffs have given good feedback on review site BazaarVoice, including many who had only recently switched from other providers. On BazaarVoice customers are able to give written reviews and star rating for their providers, normally based on factors like their customer service, how easy it is to get set up, and whether they’re saving money.
Reading these reviews can be helpful in understanding exactly what each energy supplier offers, and hearing it straight from the customers themselves means you get a real insight into their services. This means you’ll be able to make a more informed choice about where you get your energy.
How can I contact Npower?
Telephone: 0800 073 3000 or 0330 100 3000 from mobiles. Lines are open from 8am to 8pm Monday to Friday and 8am to 6pm on Saturday.
What do I need to do if I want to change my current provider?
Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.
Our video guide below explains how hassle-free the switching process is.
What happens if my energy supplier goes bust?
It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.
As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
All UK energy suppliers are regulated by Ofgem.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.
Read our Q&A on this topic here.