Npower is part of the German RWE group, one of Europe's largest gas and electricity providers. It supplies energy to around 10% of the UK's population and is one of the 'Big 6' UK energy suppliers.
Npower also provides boiler installation and maintenance, as well as ‘Nest’ smart energy meters.
How can I contact Npower?
Telephone: 0800 073 3000 or 0330 100 3000 from mobiles. Lines are open from 8am to 8pm Monday to Friday and 8am to 6pm on Saturday.
What do I need to do if I want to change my current provider?
Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.
Our video guide below explains how hassle-free the switching process is.
What happens if my energy supplier goes bust?
It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.
As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
All UK energy suppliers are regulated by Ofgem.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.
Read our Q&A on this topic here.