EDF is the UK’s biggest generator of zero carbon electricity and the largest supplier of electricity by volume in Great Britain. It owns and operates eight nuclear power stations and 35 wind farms that generate zero-carbon electricity.
Note: The zero carbon electricity purchased is supplied into the National Grid. Customers receive electricity via the National Grid, not directly from zero-carbon generators. UK Fuel Mix disclosure information, published by the Government (BEIS), recognises electricity from wind, solar and nuclear fuel produces zero carbon dioxide at the point of generation.
EDF energy reviews
EDF Energy customers have given the provider positive feedback on BazaarVoice. Many reviews were based on their customer service record and the tariffs they offer, as well as the overall switching process and how easy it was.
Reading customer reviews can give you a good idea about what it’s like to be with a provider, straight from the customers themselves. This means you can get an accurate picture of each provider before making your choice.
How can I contact EDF Energy?
Online enquiry form: https://www.edfenergy.com/for-home/help-support/contact
Telephone: New customers: 0800 096 4063 (or 0113 820 7117 if calling from a mobile). Lines are open from 8am to 8pm Monday to Friday and 8am to 2pm on Saturday.
Existing customers: 0800 056 7777 (or 0113 820 7117 if calling from a mobile). Lines are open from 8am to 8pm Monday to Friday and 8am to 6pm on Saturday.
What do I need to do if I want to change my current provider?
Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.
Our video guide below explains how hassle-free the switching process is.
Switch and save with Energy Monitor
Switching your energy supplier is quicker and easier with MoneySuperMarket’s Energy Monitor. We’ll let you know as soon as there’s a cheaper tariff available for you, so you can effortlessly switch and save money on your energy bill.
What happens if my energy supplier goes bust?
It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.
As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
All UK energy suppliers are regulated by Ofgem.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.
Read our Q&A on this topic here.